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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews

1,461 Reviews of INFINITI of South Bay - Service Center

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March 03, 2020

Everybody nice and friendly and helpful , I recommend this dealer in South bay infiniti to fix what you problem your car and service good Thanks everybody . . . More

by MENDOZAROLANDO28
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
Mar 04, 2020 -

INFINITI of South Bay responded

We so appreciate your kind words. Thank you for sharing your experience here at INFINTI of South Bay and specifically with Candice and Edson. Everyone loves friendly and helpful service and we are pleased to learn that is what you have found here.

March 02, 2020

I’ve been there two times for service on my car and have been so far very good, service thank you all for the service More

by VAVARO98
Recommend Dealer
Yes
Employees Worked With
Mark Chapman, Mario Guglielmelli
Mar 04, 2020 -

INFINITI of South Bay responded

Thank you for your great review of your service here at INFINITI of South Bay. We are grateful for your positive review and for your loyalty. You can count on our team to provide fast, efficient and courteous service.

March 02, 2020

The service department at this dealership is outstanding. They went above and beyond on the fantastic service that I was provided with. I would recommend South Bay Infiniti to other Infiniti owners, and more More

by RSNACH
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Mar 04, 2020 -

INFINITI of South Bay responded

We are so happy to receive such a fantastic review, thank you. Our service team tries so hard to provide an exceptional experience and it is so rewarding to hear that we have been outstanding. Everado is certainly one or our best, and we appreciate your endorsement of his service. Thank you for your loyalty to INFINITI of South Bay and thank you for your recommendation.

March 01, 2020

This dealer has terrible customer service. I just had my car serviced and 2 weeks later my windshield wiper fluid was empty. How many other things have they missed? Lexus has 100% better service. More

by Sylviamck9191
Recommend Dealer
No
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

INFINITI of South Bay responded

This certainly is something that we should have advised needed attention during your visit. Please stop by when it is convenient and we'd be glad to top-off your washer fluid. Thank you, Greg Serrano, Service Manager

March 01, 2020

Very satisfied. Service advisor, Edison Trujillo was courteous, friendly and helpful. He help me get a loaner vehicle. I was able to do errands instead of wasting my time waiting. More

by SNORN
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

INFINITI of South Bay responded

Thank you for your online post of your experience here at INFINITI of South Bay with Edson. We are always so glad to learn when our clients have experienced friendly and helpful service. Nobody likes to waste time, so glad we were able to have a loaner vehicle available for your use. We appreciate your business and your recommendation.

February 26, 2020

I didn’t like how my advisor spoke to me as if I was going to keep the loaner when she asked me if I can return it also the fact that the dealership barely answers they’re call when calling also the fac More

by MOCHAMIX261
Recommend Dealer
No
Employees Worked With
Candice Roxas, Wilson Chihuahua
Feb 28, 2020 -

INFINITI of South Bay responded

Thank you for bringing this to our attention. We apologize for the confusion and are hopeful that we were able to remedy the situation by providing another loaner vehicle. While this may have been temporarily inconvenient, we would greatly appreciate your understanding and patience. Thank you.

February 24, 2020

Is a really good dealership just in the small size. Female they need to be more friendly and more polite. Towards the customers thank you. More

by CALIFORNIA.LOSANGLES1111
Recommend Dealer
Yes
Employees Worked With
Mark Chapman, Ever Villalobos, Wilson Chihuahua
Feb 28, 2020 -

INFINITI of South Bay responded

We appreciate your feedback and take note. Thank you for the positive review in-spite of your experience with one of our service advisors. Input like this helps to make us better and we will address it. Thank you.

February 23, 2020

I am still having the same issues with my vehicle. I have brought my car in a few time for oil leaks which is still leaking and damaging my driveway. More

by SCARPENTER006
Recommend Dealer
No
Employees Worked With
Candice Roxas
Mar 04, 2020 -

INFINITI of South Bay responded

Oil leaks can become a problem, especially in older vehicles. We cannot identify you based on your review, but we would appreciate the opportunity to assess the situation you've described. Please contact us so that we can schedule an appointment for an evaluation. Thank you kindly. Greg Serrano, Service Manager

February 23, 2020

Candice was great. Very professional and attentive to my needs. She changed my mind about this location. I would definitely recommend her to my family. More

by Soraya
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Feb 28, 2020 -

INFINITI of South Bay responded

Soraya, We are so appreciative to read your post that Candice provided and exceptional experience while you were servicing your vehicle here at INFINITI of South Bay. It's all about the experience, the trust, the loyalty and the connection. Your endorsement and recommendation mean so much to our team. Thank you for such positive feedback. We will be sure to share your review with Candice. Greg Serrano, Service Manager

February 16, 2020

This dealership is very nice and clean. Staff members are super helpful and knowledgeable. Enjoy the FREE coffee, water and snacks. Best of all your Mechanics workmanship is outstanding, I haven't had any is More

by MAJARAMI
Recommend Dealer
Yes
Employees Worked With
Thomas Moncayo, Wilson Chihuahua
Apr 08, 2020 -

INFINITI of South Bay responded

Thank you for spending time to give us positive feedback regarding your visit to our dealership! Our service team always strives to give each customer a memorable experience! Thank you for shedding some light on our passion to serve you as our customer! Come back to see us! Sincerely, Greg Serrano Infiniti of South Bay Service Manager

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