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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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December 16, 2023

Claim problem was fixed, but it was not Claim air conditioning was fixed, but it was not claimed. Tires were inspected and rotated. Tires were under inflated when received. More

by ZDEANZIM
Recommend Dealer
No
Employees Worked With
Jerry Vargas, Jerry Vargas
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Zdeanzim, We are concerned with your review because we thought everything was resolved. Please contact me at your earliest convenience so that we can address any open concerns. We appreciate your business and please know that we look forward to working with you to ensure you are satisfied. Thank you, Carlos Robles Service Manager INFINITI of South Bay

December 15, 2023

They were very nice everything went well They were really nice and actually got me in and out faster than I expected on a Saturday More

by Ceefresh28
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas, Jerry Vargas
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

We are so very appreciative that you have taken the time to leave us such a nice review, thank you! Jerry worked to move some things around with technicians so that we could get you in and out quickly. Thank you for recognizing the effort and for your recommendation. Thank you for your business and your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

December 14, 2023

Some issues that I don't drive my car that much. Went in for 2nd free checkup and said it was past due. However thru conversations they were accommodating. With that everything went smoothly More

by PSN731
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas, Jerry Vargas
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Thanks for letting us know that everything went smoothly on your recent service visit to INFINITI of South Bay. If you ever have an issue or concern, then please work with us while at the dealership so that we can work together towards a solution. Thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

December 14, 2023

Everything was taken care quickly and smoothly! Jerry Vargas was so helpful. Thank you! Keep up the good work! More

by Danyel1665
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas, Jerry Vargas
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Danyel, We are so pleased that we could take care of you so quickly! At INFINITI of South Bay, we like it to be easy for our clients to do business with us; that's what we call the INFINITI of South Bay way! Thanks for calling out Jerry by name; we will share your accolades with him and in front of the team during our weekly staff meeting. We appreciate your business! Oh, and please remember to check our website for service specials and offers as we update them monthly. Carlos Robles Service Manager INFINITI of South Bay

December 13, 2023

They supposed to have put new brakes on my car and they are still squeaky and my air conditioner vent got messed up by there car wash people was told they would order the parts and replace it I still have More

by SHANITA.FLOYD
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Vargas
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Shanita, Thank you for bringing this to our attention, I'm not sure how this was overlooked. We will look into this immediately. Please know that the best way to follow-up is to call either me or your service advisor at 310-325-5555. Thank you for your patience as we work to address your concern. Carlos Robles Service Advisor INFINITI of South Bay

December 13, 2023

Very friendly. The speed of service is excellent. The car pick up and delivery is very good. The work estimate it's quick and accurate. More

by WILLHOE
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas, Jerry Vargas
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Hey Will, Thanks for the great review of our service team and your experience at INFINITI of South Bay. Friendly, fast, quick, and accurate are all fantastic accolades to hear! We appreciate your kindness, your business, and your loyalty. Thanks for being such a great customer! Carlos Robles Service Manager INFINITI of South Bay

December 01, 2023

Awesome service all around! !!! Best customer service experience. I recommend this dealership to anybody that had an infiniti or is looking for an infiniti More

by Joelperedo310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
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Dec 07, 2023 -

INFINITI of South Bay responded

Joel, Who doesn't love a great review like this? AMAZING! Thank you soooo much for shouting out that my service team did an excellent job during your visit to INFINITI of South Bay. They will be excited to hear your accolades and will value that you would recommend them to anyone! It's great to have such wonderful clients like you, thank you for your patronage, it is greatly appreciated. Carlos Robles Service Manager INFINITI of South Bay

November 27, 2023

Very fast and responsive. Hope cost is more reasonable. I spent over 1k during each of my previous two services. More

by jason90245
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Dec 02, 2023 -

INFINITI of South Bay responded

Jason, We greatly appreciate your review and your 5-STAR rating of your service with us at INFINITI of South Bay. You are in great hands with our top Service Advisor Edson and we thank you for the feedback that he has been fast and responsive. Keeping your vehicle in efficient and safe running condition is our commitment to you. Our technicians and advisors will only recommend service and maintenance in-line with this goal. Please check our service specials page for discounts and promotions to allow us to help contribute to the continued maintenance of your vehicle. Carlos Robles Service Manger INFINITI of South Bay

November 21, 2023

I really appreciated the fact that the oil change was completed in about an hour More

by RETURNTOGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
Report | Print
Dec 03, 2023 -

INFINITI of South Bay responded

Thank you for taking the time to provide feedback on your visit. Our INFINITI Express Service program is designed to get you in and out quickly while providing the same expert service you’ve come to expect. And best of all, no appointments are necessary, so you can stop by at your convenience. Express Service is offered for 1) oil and filter changes, 2) tire rotations, 3) wiper blade replacement, 4) battery service, 5) air and cabin filter service and 6) some scheduled maintenance services. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

November 16, 2023

ONG! This was the easiest transaction I’ve ever made on a vehicle. Victor, Larry, and Miles took very good care of me. The dealership was fully stocked w More

by Vanburenlinda22
Recommend Dealer
Yes
Employees Worked With
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Jones
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Dec 03, 2023 -

INFINITI of South Bay responded

Linda, This is so nice of you to leave such an amazing review of your sales experience with my sales team, you are most appreciated. It is great to learn that they made your transaction fast and easy! At INFINITI of South Bay we're about "EASY", it's the INFINITI of South Bay way! And thank you for calling-out Victor, Larry and Miles by name. We will be sure to recognize them in our Monday morning team meeting. We look forward to all the friends and family you'll be sending our way! Thank you so much. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

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