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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews

1,461 Reviews of INFINITI of South Bay - Service Center

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April 25, 2020

Service department goes out its way to give you quality. Wilson is my go to Service Rep, he really wants you to be really pleased. More

by TNARTHUR52
Recommend Dealer
Yes
Employees Worked With
Wilson
May 28, 2020 -

INFINITI of South Bay responded

Thank you for taking the time to provide us with your five star review and for noticing our outstanding service department. We welcome you to come back to see us for all of your service needs. Sincerely, Infiniti of South Bay Management

April 14, 2020

Personnel have all been consistently helpful and direct. Bought car there and have always gone there for service. Candace, and many others are consistently helpful. More

by THELMAS
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
May 28, 2020 -

INFINITI of South Bay responded

We appreciate your five star endorsement here at Infiniti of South Bay. Come back to see us and bring your friends and family! Sincerely, Infiniti of South Bay Management

April 01, 2020

Excellent service dept car runs very good. Service was done in in timely schedule and I was offered a loaner car because of additional service issues More

by none3
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Rosales, Candice Roxas, Ever Villalobos, Wilson Chihuahua, Ruben Ruiz
Apr 08, 2020 -

INFINITI of South Bay responded

Thank you so much for choosing Infiniti of South Bay! We pride our dealership with our excellent service and efficiency! We appreciate your business! Sincerely, Greg Serrano Infiniti of South Bay Service Manager

March 31, 2020

Great service! Candice was extremely helpful and helpful updates. She recommended additional services for my car and I was happy with the service I received. More

by JDROXAS0
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Apr 08, 2020 -

INFINITI of South Bay responded

We appreciate you letting us know your experience was extremely helpful here at Infiniti of South Bay! Candice is very knowledgeable and is always willing to help! Thank you so much for visiting us! Sincerely, Greg Serrano Infiniti of South Bay Service Manager

March 29, 2020

Candice Roxas is the best. Also all your service managers really are the bridge to good service. Your techs have helped me tremendously through Candice two. I am on my 5th car from your dealership More

by JALPOUGH62
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua
Apr 08, 2020 -

INFINITI of South Bay responded

We appreciate your feedback and your customer loyalty here at Infiniti of South Bay! We strive to make each experience a positive one and we are very proud to service our customers! Thank you so much for coming back to see us! Sincerely, Greg Serrano Infiniti of South Bay Service Manager

March 27, 2020

They wont even take the time to fix my name in their computer system. My last name is a mans first name so they mistakenly wrote it as my first name. Everytime I go I correct it, they don't care. I've More

by LEYRRICH
Recommend Dealer
No
Employees Worked With
Ever Villalobos, Wilson Chihuahua
Apr 08, 2020 -

INFINITI of South Bay responded

Thank you for taking the time to give us feedback regarding your experience. I apologize that you feel this way. We take our customer service very seriously and will definitely look into this matter immediately. Thank you again for providing constructive feed back and come back to see us. Sincerely, Greg Serrano Infiniti of South Bay Service Manager

March 24, 2020

Excellent Service I always depend on Infiniti of South Bay to service my vehicle. I own a 1999 I-30 that I have owned since birth purchased from this exact dealership. More

by joe77mia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Ruben Ruiz
Apr 08, 2020 -

INFINITI of South Bay responded

Joe! Thank you so much for being a life long customer! We appreciate all of the positive feedback! Our service department strives to be the very best in the business and we will always take great care continuously for our customers! Thank you for taking the time to share your story and provide us with the 5 star rating! Come back to see us! Sincerely, Greg Serrano Infiniti of South Bay Service Manager

March 24, 2020

I was very impressed with the south bay dealership. When the dealership changed ownership, the service was terrible. My last service was professional and up to the standards of Infiniti. This is my 6 th pu More

by ICMG
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Apr 08, 2020 -

INFINITI of South Bay responded

Thank you so much for giving our new ownership a chance! We believe a positive and professional experience is the best kind of experience! Our standards of our staff are very high and we appreciate the positive feedback. Thank you for being a long time member of the Infiniti family and come back to see us! Sincerely, Greg Serrano Infiniti of South Bay Service Manager

March 24, 2020

Making the service appointment with the dealership was quick and easy, Wilson was professional and personal at the same time, explained everything… and I will be returning More

by MARES13120
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Apr 08, 2020 -

INFINITI of South Bay responded

Here at Infiniti of South Bay we take pride in quick and easy experiences. Wilson is an amazing employee who is always easy to work with and reliable. We know your time is valuable and we appreciate the positive feedback regarding your time here! Come back to see us! Sincerely, Greg Serrano Infiniti of South Bay Service Manager

March 22, 2020

Service is good car is very clean after service and get my car back fast follow up is extremely good and loaner and also gave us discount More

by IVY8083820955
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Apr 08, 2020 -

INFINITI of South Bay responded

Thank you for your 5 star rating! We appreciate you as a customer and your positive feedback! We handle all of our service visits with respect for you and your vehicle and we hope you come back to see us! Sincerely, Greg Serrano Infiniti of South Bay Service Manager

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