INFINITI of South Bay - Service Center

My rating is based on the dealer ship as a whole. The reason they get a 3 is because service center is a 5 and sales if possible would be a zero. Service center team is great overall. A few people need t reason they get a 3 is because service center is a 5 and sales if possible would be a zero. Service center team is great overall. A few people need training in service but I won’t knock the team for one person. Only issue with service is car wash. Car looked as dirty as when I arrived. But still overall service team is great! Sales team on the other hand is terrible! No professionalism. They won’t talk to you unless you look a certain way because I was looking at two cars. A q50 red 400 and q60 red 400. Not one single sales person approached me, even though they clearly saw me checking out those Vehicles. Yet when another individual even glanced at the vehicle they ran to him like a dog after a bone. It’s fine though. Cerritos Infiniti took care of me. More

I have consistently received great service and have a good relationship with one of your service managers, Wilson C.. who I feel always has our best interests. good relationship with one of your service managers, Wilson C.. who I feel always has our best interests. More

Upon arrival, I was promptly serviced and felt very comfortable with the explanation of what was needed. Chihuahua Wilson was very pleasant and had great customer service. comfortable with the explanation of what was needed. Chihuahua Wilson was very pleasant and had great customer service. More

OUTSTANDING The professionalism and responsiveness of everyone I interacted with was top rate! These guys are the best. Edson and Wilson are great and super court The professionalism and responsiveness of everyone I interacted with was top rate! These guys are the best. Edson and Wilson are great and super courteous. This definitely influences my decision on future service, and staying loyal to the Infiniti brand! More

I got there, got my loaner, & was out in less than 10 mins. The only things was since he didn’t checked me out, my questions couldn’t be answered. But overall got everything fixed and covered under wa mins. The only things was since he didn’t checked me out, my questions couldn’t be answered. But overall got everything fixed and covered under warranty. More

Candice always takes good care of me and my car!Greets Candice always takes good care of me and my car! Greets me with a smile and asks how can I help you today. I strongly recommend the service departmen Candice always takes good care of me and my car! Greets me with a smile and asks how can I help you today. I strongly recommend the service department at Infiniti of South Bay 👍👍. More

I liked that this location is clean, friendly and fast. They were also very helpful. I liked that every employee was wearing a mask and there was hand sanitizer available. The snack and WiFi was a bonus! They were also very helpful. I liked that every employee was wearing a mask and there was hand sanitizer available. The snack and WiFi was a bonus! More

Great customer service! Specially Candice she always goes above and beyond, have been taking my car to this dealership to get my service for the last four years always excellent service. above and beyond, have been taking my car to this dealership to get my service for the last four years always excellent service. More

This dealership is always clean and well stocked with snacks for their customers. The staff and service people are excellent and trustworthy thanks so much. snacks for their customers. The staff and service people are excellent and trustworthy thanks so much. More