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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,461 Reviews
Call Service Center (310) 341-4462

1,461 Reviews of INFINITI of South Bay - Service Center

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July 21, 2020

I have used Infiniti of South Bay for 6 years and always received professional and friendly service. They usually give a loaner when available. Highly recommend. More

by CLARKCM
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Aug 31, 2020 -

INFINITI of South Bay responded

Thank you for your 5-STAR review of the service you received here at INFINITI of South Bay with Everado. We so greatly appreciate your loyalty over so many years. Please know that we can most always provide a loaner if you call in advance and if your service will take longer than a couple hours. The best way to ensure you receive a loaner is to call and schedule in advance. I personally appreciate your recommendation of my team and am pleased to learn that they have provided friendly and professional service. Carlos Robles INFINITI of South Bay Service Manager

July 20, 2020

This is a horrible place very horrible customer service and they did me so wrong and their corporate office is buddy buddy and threat you so bad More

by BURNSALOMA86
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua, Ruben Ruiz
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July 20, 2020

All was great. From check in thru the finish. Edson was super. I liked the text updates I received. As well as the option of confirming the price and work to be done. More

by JOYCE.MUSSENDEN
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2020 -

INFINITI of South Bay responded

Joyce, Thank you for your online review of your experience with Edson here at INFINITI of South Bay. Great customer service starts with great communication, and I am glad that this is what my team was able to provide. We are hopeful that you will rely on us for any future needs. Thank you, Carlos Robles INFINITI of South Bay Service Manager

July 20, 2020

Congratulations for a job well done! I was always confident in South Bay Infiniti abilities to handle warranty responsibilities. You should be very proud of yourself. Candice I've always taken grea More

by Yaeko55555
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Aug 31, 2020 -

INFINITI of South Bay responded

Thank you for such a positive review of your service here with Candice at INFINITI of South Bay. All of us on the service side work hard to ensure client satisfaction, but with Candice it just seems to come naturally. We are certainly proud of her, and are grateful that you have shared the same sentiments. We appreciate your kind words and your loyalty. Thank you for choosing INFINITI of South Bay. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

July 19, 2020

This dealership has Friendly staff; an extremely clean environment; peaceful & calm quiet atmosphere; Everado is always understanding & accommodating and sensitive to my unique needs or special circumsta More

by PARISLOVESHOES
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Aug 31, 2020 -

INFINITI of South Bay responded

LOL, we love your user name... but maybe Paris loves cars too? Thank you for your positive review of your experience here with Everado. Understanding, accommodating and sensitive are such great adjectives to describe a positive experience. We greatly appreciate your business and please know that you are welcomed any time. We just love clients like you! Thank you, Carlos Robles INFINITI of South Bay Service Manager

July 18, 2020

Candice is the best service agent by far!!!! She is 100% professional, super sweet, and always has the customer's best interest in mind. Thank u for all your hard work Candice!!!! More

by KOBEZMVP
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Aug 31, 2020 -

INFINITI of South Bay responded

What a heart-felt review! Thank you for such kind words about our SUPER STAR Service Advisor Candice. We know, and can confirm 100%, that she is super sweet and always has the customer's best interest in mind. We will share your review as I'm sure it will make her feel special. Thank you for making a difference for one of my team members, she is appreciated and will be recognized. Carlos Robles INFINITI of South Bay Service Manager

July 18, 2020

Been working with Candace several years. She’s always been very professional and considerate to my needs. No problems recommending her to other clients in the future More

by G37coupe
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Aug 31, 2020 -

INFINITI of South Bay responded

Your positive review and recommendation of Candice are both greatly appreciated. We are glad to find that she was professional and considerate of your needs... experiences like this is why she has at 95% 5-Star approval rating. As you might imagine, we are very grateful to have her as a member of our team. Please check with Candice to ensure we have a current email address as we send sales and service monthly. Or, check our website at www.infinitiofsouthbay.com/service-specials/ for the latest service specials. We appreciate your business and your loyalty. Thank you, Carlos Robles INFINITI of South Bay Service Manager

July 14, 2020

My service agent, Edison, was great and I was completely satisfied with his handling of my service visit. He made my visit easy and al. More

by SUE.ELLEN.REARDON
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2020 -

INFINITI of South Bay responded

Sue, Thank you for sharing your service experience her at INFINITI with Edison! He is a great asset to our team and is always there to best service our customers. Come back to see us soon. Sincerely, INFINITI Management

July 13, 2020

Great service I am always satisfied with the place. The staff is polite, the service is great, the timeliness is perfect. The car is washed and I am happy. :) More

by LETITCV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
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Jul 14, 2020 -

INFINITI of South Bay responded

At INFINITI of South Bay we always service our vehicles in a fast and friendly manner. We are so excited you had a five star experience and we hope you come back to see us for all of your vehicle needs. Sincerely, INFINITI Management

July 12, 2020

The staff excellent!!! The service well done!!! With The staff excellent!!! The service well done!!! With apt. short wait time!!! I left a happy camper thank you!!! Candice handled my case she was More

by Habibti
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jul 14, 2020 -

INFINITI of South Bay responded

We appreciate your five star review on your excellent service experience. We do our best to have short wait times and leave all of our customers happy and satisfied. Come back to see us and bring your friends and family. Sincerely, INFINITI Management

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