INFINITI of South Bay - Service Center

INFINITI of South Bay responded

First-Class, courteous and professional - these are all attributes that my team strives to achieve. I am personally honored that Edson has provided this level of service. Your positive review of your experience here at INFINITI of South Bay is greatly appreciated. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Excellence is what we strive for! So appreciative for your positive review and for letting us know that Candice provided excellent service - we are so grateful to have her. And, thank you for letting us know that you appreciated the text updates. We make every effort to inform our clients of the status of their vehicle repair/maintenance as they happen. This builds comfort and trust. Thank you for trusting in us and our team here at INFINITI of South Bay. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for allowing us to earn your trust. That is what great service is about, being able to trust that our professional staff is behind you. Our service advisors work hand-in-hand with our INFINITI certified technicians to ensure that your vehicle service is handled properly. professionally and efficiently. We notify on recommended repairs, and keep our customers updated on the progress of their service. We are grateful for your positive review and appreciate your business. Thank you for allowing INFINITI of South Bay to be your choice for your repair and maintenance needs. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your positive review of your experience here at INFINITI of South Bay. And thank you for recognizing Candice, Edson and Everado in your review. I am pleased to learn that your wait time was short, and that my Technician was able to answer your questions with interest and concern. We do practice recommended COVID19 protocol. You can find more detail on our specific actions herewww.infinitiofsouthbay.com/covid-19/ We appreciate your business and welcome your return. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Mr. French, Thank you for your 5-STAR review of your experience here at INFINITI of South Bay with our SUPER STAR Service Advisor Candice. Kind, friendly, helpful. proficient and professional is what Candice does. We are so proud to have her and so appreciative of your review, comments and recommendation. We look forward to your next visit and to your loyalty. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Vilma, We are grateful for your positive review of your experience here at INFINITI of South Bay with my top Service Advisor Everado. Our protocol is to ensure that our client understands the service that will be performed, the associated cost and when the work will be completed. It is ensuring to know that Everado followed this process, and as a result provided exceptional client service. Please know that we are here to provide the same level of service no matter the complexity of the repair or maintenance service. Yes, and please visit our website service specials to help save on any repairs or maintenance you might need. www.infinitiofsouthbay.com/service-specials/ We appreciate your business, thank you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your FIVE-STAR review of your service here with us at INFINITI of South Bay and with our top Service Advisor Edson. As the manager of the service department, it is assuring to me that Edson has earned your trust by honestly recommending the proper work on your vehicle, and delivering in a timely and professional manner. We appreciate your loyalty and look forward to seeing you again. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Communication is the basis of a good client experience. This is why our protocol is to review service needs and any associated costs up-front, to allow our client to select desired services, and then to inform as service is provided. I am pleased to know that Candice met your expectations and delivered on our promise. We look forward to your next visit and to your loyalty as a valued client. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Ricardo, Thank you so much for your review of your service here with our star Service Advisor Candice. She certainly is good with her communications, and that is the first step in providing great customer service and in building trust. We hope that you can trust us for your future service needs and we look forward to your continued loyalty. Thank you, Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thanks for the great review. So glad to learn that we were able to take care of your recall quickly and on-time. If you ever have any service or maintenance needs please visit our website for the most current specials and offers. Please visit www.infinitiofsouthbay.com/service-specials/ to learn more. We appreciate your business and your loyalty. Carlos Robles INFINITI of South Bay Service Manager