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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,460 Reviews
Call Service Center (310) 341-4462

1,460 Reviews of INFINITI of South Bay - Service Center

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December 28, 2023

Good experience. The time there was short. I'll go there again. My Service Advisor addressed all my concerns. More

by Sandy
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Jan 02, 2024 -

INFINITI of South Bay responded

Sandy, Thank you for letting me and the online community know that you had a good experience with us and that we were able to get you in and out quickly - That's the INFINITI of South Bay way! Whether it's service maintenance or purchasing a new vehicle, we're all about quick and easy. Thank you for your business and Happy New Year! Carlos Robles Service Manager INFINITI of South Bay

December 28, 2023

As requested, I received my service appt. as I needed. All was handled smoothly; efficiently. Only drawback was the part(shocks) my car required were not available, so I had to make 2 trips t More

by HI.TONI.TG
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 02, 2024 -

INFINITI of South Bay responded

Toni, Thank you for taking the time to tell us and others about your service experience with our team and with Edson your Service Advisor. We appreciate your patience and for working with us to ensure we had the proper shocks for your needs. We are grateful to have you as a client, and we appreciate your business. Hope to see more of you in the new year! Carlos Robles Service Manager INFINITI of South Bay

December 27, 2023

Jerry is the absolute best at his job and even a better person. He needs to stay my service provider!! My guy!! More

by Dcmdank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
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Jan 02, 2024 -

INFINITI of South Bay responded

WOW! What a fantastic endorsement for Jerry! Honestly, I can't think of a better compliment than to be good at what you do and to be a good person at the same time. We will make sure that Jerry is always your guy. Thank you for your business, loyalty, and this great review. Happy New Year! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

December 23, 2023

Was very satisfied Was very satisfied with the service provided by Edson and his knowledge and professionalism More

by RKUGEL1972
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 02, 2024 -

INFINITI of South Bay responded

Thanks for the positive review of your service experience with Edson! What a tremendous compliment that he has been knowledgeable and professional in your interactions with him. We appreciate your business and your feedback. Carlos Robles Service Manager INFINITI of South Bay

December 22, 2023

They provided great customer service. And gave me a full run down on what repairs my car needed in the future. More

by KMPMAKEUPINC
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 02, 2024 -

INFINITI of South Bay responded

Thanks for the great review of your service experience at INFINITI of South Bay, and for letting us know that Edson provided you with great service! We find that true, honest and transparent communications lead to long-term relationships. I'm pleased to see that Edson provided a detailed evaluation of your vehicle and let yu know what was needed now and what you may need to expect in the future. Thanks for choosing us and thanks for your business. Carlos Robles Service Manager INFINITI of South Bay

December 21, 2023

Jaime remembered me from my previous visit and serviced my car right away. He was respectful of my space since I brought my work to the dealer while the car was serviced. He explained what was done to the More

by Alma.k.saiya
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
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Jan 02, 2024 -

INFINITI of South Bay responded

Asaiya, What a nice review, and it is so well written; thank you! I will be sure to share this with Jaime and the team so they can see a great example of exceptional client service. Be personable by remembering your client, be expedient, respect their time and space, and communicate thoroughly so that your client can make an informed decision, the best decision for them. Thank you for sharing your experience with us and online so that others can see. We appreciate your business and are grateful that you have chosen INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

December 21, 2023

Excellent customer service very helpful and understanding. The best dealership I have ever visited and I will return More

by Shawnta310johnson
Recommend Dealer
Yes
Employees Worked With
It went great
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Jan 02, 2024 -

INFINITI of South Bay responded

Shawnta, Thank you so much for your 5-star review, accolades, and kind words. Being transparent, communicating, and keeping our clients updated helps build trust and long-term relationships. And being "the best" is what we strive to achieve - it's the INFINITI of South Bay Way! Thank you for choosing us. We are grateful for your business, and we look forward to your return. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

December 20, 2023

The dealership was clean, the team was very nice, and we appreciated the vacuum and car wash More

by Jendhill318
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Thank you for the nice thoughts on your service! Our team strives to keep our dealership as clean and as comfortable as the luxury homes in which our clients live. So, we love it when we get a 5-STAR review because it makes all the effort so worth it! We appreciate your business and we appreciate you for taking the time to let others know that we did good! Thank you, Carlos Robles Service Manager INFINITI of South Bay

December 20, 2023

Everyone was pleasant and professional Jaime was very helpful and kept me informed with the progress of my service. More

by lovestesso
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
Report | Print
Dec 21, 2023 -

INFINITI of South Bay responded

Thank you for the great feedback! We train our Service Advisors on how important it is to be professional and helpful and to communicate during a client's visit. It looks like we nailed it! I will surely share this with Jaime, as he will appreciate your accolades. Hoping for a Great Holiday and a Happy New Year to you! Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

December 16, 2023

Fast service. Came in with a flat tire and came out with a brand new tire under the terms of the warranty. More

by CML0301
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas, Jerry Vargas
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Dec 21, 2023 -

INFINITI of South Bay responded

You must love that tire and wheel warranty every time this happens, right? We are glad we could get you in and out so quickly. Thank you for your loyalty to INFINITI of South Bay and for counting on us for your service and repair needs. Carlos Robles Service Manager INFINITI of South Bay

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