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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,413 Reviews
Call Service Center (310) 341-4462

1,413 Reviews of INFINITI of South Bay - Service Center

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August 23, 2023

I l o v e t h i s p l a c e b e t t e r t h a n o t he r s More

by esco_escoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

Ha! What a creative review! We are SOOO glad that you LOVE INFINITI of SOUTH BAY more than ALL the others! Thank you for your great review and thank you for your loyalty. We appreciate your business and the time you took to leave your review! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

Helpful
August 20, 2023

They installed a new radiator when all I needed was a thermostat. Charged me $.1800.00 for radiator and two days later my car overheated and they said I needed a thermostat. I want my 1800.00 dollars b More

by dmoses2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

INFINITI of South Bay responded

When you had your vehicle towed in you stated that your engine was overheating and we found the radiator assembly was leaking. As such, we needed to replaced the radiator assembly. After replacement your technician test drove your vehicle and there was no sign of leaking or overheating. Unfortunately, the next day you had your vehicle towed in again for overheating and your service engine soon light was on. We checked your newly installed radiator and it was okay, there was no leaking. We then monitored your thermostat and found that it was stuck closed, causing the vehicle to continue to overheat. It is so unfortunate that you feel you've had to leave us a bad review. We did our best with your vehicle with the information we had at the time. If you'd like to discuss this further then please call me directly at 310-325-5555. Thank you. Carlos Robles Service Manager INFINITI of South Bay

Sep 19, 2023 -

INFINITI of South Bay responded

We are looking into this matter. It might take us several days to review our records and photographs of your vehicle/equipment. Please know that we will get back to you shortly. If you'd like to reach me directly please call 310-325-5555. Thank you, Carlos Robles Service Manager INFINITI of South Bay

Helpful
August 12, 2023

Don’t know where to begin, I experienced terrible service plus getting over charged. I have a screen shot from their own parts department that shows the price is $894.76 but the service department charged More

by rccmsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Vargas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

Thank you for bringing this to our attention. We would like to better understand what the discrepancy is, but we cannot research this with the information provided. Please contact me at 310-325-5555 at your earliest convenience so that we can resolve any misunderstanding. Thank you, Carlos Robles Service Manager INFINITI of South Bay

Helpful
August 10, 2023

Dealership did not honor the free oil changes promised for the life of the lease in all fairness the paperwork they produced showed only two free oil changes however the salesman told us they would be fre More

by gwrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

We apologize if something was misunderstood. All new 2023 models do come with our INFINITI PREMIUM CARE. The new integrated maintenance program provides a suite of benefits and includes coverage for up to 3 years after purchase and varies by vehicle. Services covered include oil changes and tire rotations, inspections, brake fluid changes, in cabin air filter replacements, tire road hazard and car rental assistance for some models. If your model year was prior to 2023 you may have been covered under the previous plan. Without knowing details of your purchase we cannot look it up, but would be glad to review this with you. Please call me at 310-325-5555 if you'd like to review in more detail. However, please know that there are no complimentary plans that INFINITI of South Bay offers for the life of a lease. Thank you for the opportunity to serve you. Carlos Robles Service Manager INFINITI of South Bay

Helpful
August 10, 2023

Service advisor is informative, the cost however to have a car serviced/repaired is not cost efficient. More

by LUISMORAN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

Luis, We see that you are a long-time and loyal client and we appreciate that, thank you. Please understand that prices for parts, supplies and labor do go up over time. We are competitively priced to all other local INFINITI dealerships and we shop our competition monthly to make sure that we meet or beat their prices. Please be sure to check our website for service specials, we update them monthly. And, please read our monthly newsletter where we also offer service specials and discounts to our loyal clients. Carlos Robles Service Advisor INFINITI of South Bay

Helpful
August 06, 2023

Everyone was professional and kind. , friendly and courteous. Keep up the good works. Sincerely, Ava More

by DAVIS_1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

Ava, Thank you for the 5-Star review of your service experience with us here at INFINITI of South Bay! We appreciate that you took the time to tell us and others that we provided professional, courteous, friendly and kind service. Feedback like yours is so appreciated by our team. Thanks for choosing INFINITI of South Bay! Carlos Robles Service Advisor INFINITI of South Bay

Helpful
August 01, 2023

The dealer ship is very clean. People are very professional and knowledgeable and kind helpful. More

by muniqueen43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
July 25, 2023

Cost way too much for service charges. I can’t afford you anymore. Been with you sense 2008!!! More

by dmoses2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Sep 19, 2023 -

INFINITI of South Bay responded

David, We do see that you have been coming to INFINITI of South Bay for service for several years, thank you! We appreciate your loyalty. Please know that we run regular service specials and discounts on our website and in our monthly newsletter. Looking for these offers is a great way to save. Also, please understand that material and services costs have increased across the board in just about every industry. We are no exception. To give you peace of mind, also know that we shop our competitors regularly to ensure we are similarly priced or cheaper at all times. We hope you reconsider, we'd love to keep you as a client. Thank you, Carlos Robles Service Manager INFINITI of South Bay

Helpful 1
July 12, 2023

I like them. Service is good and timely. So far everything they have fixed or serviced has been good. More

by REDONDOJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Vargas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

Hey John, Thanks for the great review of your service experience here at INFINITI of South Bay with Edson and Jerry. We are pleased that they served you well, that you liked them and that their service was both good and timely. Please let us know what we can do to earn 5 - Stars! Thank you for your loyalty and we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

Helpful
July 05, 2023

I am a pleased loyal costumer to South Bay Infiniti! Edson & his team always take care of my vehicle & all of my concerns. 10/10 for the excellent & amazing service! More

by SPONCE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

Sponce, It was so nice of you to score your service experience a 10 out of 10! We are super excited to know that Edson provided excellent and amazing service, he sure is a good guy! It is great that Edson has earned your trust by consistently taking care of your vehicle and your concerns. We greatly appreciate your loyalty. Thank you for choosing INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

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