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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,514 Reviews
Call Service Center (310) 341-4462

1,514 Reviews of INFINITI of South Bay - Service Center

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May 06, 2025

The Infiniti dealerships are very few but this one is my go too just like the customer service! Prices are high but knowledgeable people More

by EVEREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025

I always have a awesome experience at the Torrance location I highly recommend it for everyone. More

by NICOLELEE509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Butler
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May 02, 2025

Well organized, smooth operation. Friendly service personnel. My car was nice and clean when I picked it up. More

by MIKEMACKAY
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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May 02, 2025

Jaime, Edson and the service crew and front desk crew are the best! They took my order, kept me updated with progress, provided me a Lyft ride to/from work, and my vehicle feels much better than how I took i More

by Alma.k.saiya
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
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May 01, 2025

Edson is always professional and personable. Have been a Infiniti owner for 20 years. Have dealt with Edson for over 10 years. Good to see that kind of stability in your service department. More

by 752abram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2025

My last visit was great just like all my previous visits at this dealership. I was informed on what needs attention at my next visit. More

by EBBICARME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

INFINITI of South Bay responded

Thank you so much for leaving this review about your service experience with us here at Infiniti of South Bay! We're glad to hear your recent visit was just as positive as your past experiences, consistency and clear communication are exactly what we strive for. Thank you for your loyalty and continued trust in us! We look forward to taking great care of you again at your next visit! Don't forget to check our website for service deals and specials next time you stop by. Thanks! Carlos Robles Service Manager INFINITI of South Bay

April 28, 2025

Edson was fantastic! I was greeted immediately and the service was fast. The car was returned to me washed and I really appreciate that. Also the lobby and bathrooms are More

by NHARRISON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this GREAT review! I’m happy to hear Edson took such good care of you, he always greets our customers with a smile and prioritizes quick service. We're also glad you enjoyed the clean and comfortable environment; we work hard to make sure every part of your experience is a positive one. Thanks again for choosing Infiniti of South Bay. We look forward to seeing you next time! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 24, 2025

Welcoming . They checked my car well fixed the factory warranty things like oil change multi point inspection and washed my car . Wasn't a good car wash but stil More

by TAIBROADNEX
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Le
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Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for taking time out of your busy day to leave this review online! We’re truly grateful you chose Infiniti of South Bay to take care of your vehicle, and we’re glad we could help with your warranty work, oil change, and inspection. I completely understand how valuable your time is, especially as a hardworking single mom of three little ones, you’re doing an amazing job! We appreciate your honesty about the car wash, and we’ll use your feedback to do even better next time. Thank you again for trusting us, we look forward to continuing to support you whenever you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 24, 2025

He understood what I wanted done and he executed and went above and beyond Fantastic More

by JORDAN_LEHR
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Hi Jordan! Thank you so much for sharing your experience! I’m thrilled to hear that Edson took such great care of you and went above and beyond to make sure everything was handled just right. He truly takes pride in understanding exactly what our customers need. I'll be sure to pass along your kind words to him, it will mean a lot. Thank you again for trusting Infiniti of South Bay. We look forward to continuing to serve you with the same level of excellence on every visit! Don't forget to check back on our website for service deals and specials for the next time you stop by! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 23, 2025

I had a very pleasant experience. The staff was exceptionally polite and provided me with timely updates on the repair status of my vehicle. More

by JG_JDUB
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
Report | Print
Apr 26, 2025 -

INFINITI of South Bay responded

Thank you so much for the kind words! I’m so glad you had a pleasant experience with us. Our team takes pride in keeping our customers informed and making sure you feel taken care of every step of the way. We truly appreciate you choosing Infiniti of South Bay, and we look forward to providing you with the same exceptional service on your next visit! Carlos Robles Service Manager INFINITI of South Bay

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