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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,479 Reviews

1,479 Reviews of INFINITI of South Bay - Service Center

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March 24, 2025

I feel the service was over priced by a long shot. I don’t think I would use you for the needed or recommended serivce as you are over priced More

by terry5teri12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

This will be the 5th time bringing my car in for check engine light coming on and the light is back on More

by TYWALTON82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Edson, listened to all my concerns and promptly returned my calls to any other questions. More

by LSG_NLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

He is always helpful every time I visit the service area and is prompt with getting me details about my services More

by TANIAXWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Appreciate the oil change, car wash, and recommendations to make sure my vehicle is at its best working ability. I’ll be back to South Bay for future work. Keep providing great and honest customer service. More

by siddasquid33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
March 22, 2025

Edison did a great job being clear and concise. As well as professional during the entire visit! More

by Ernest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Almost no interaction during my visit. I asked about replacing my radio because the CD player no longer works. Never got a price. Got my evaluation via text not in person even though I w More

by MANDERSON5556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Very helpful and kind let me know about what needs to be fixed on my vehicle More

by Bewaremydog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Jaime and staff were very professional and they explained entire process. Very happy with service I received. More

by mariomagana74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2025

I'm very pleased with the serviceman dept. along with service work performed on my car and cost excellent. More

by JAJHOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

INFINITI of South Bay responded

JAJHOSS, We are so glad that you're pleased with our service department and the work performed, and that the work we do is at an excellent cost. Let us know what it takes to get us to Five Stars and we'll do it! Thank you for your business and for choosing INFINITI of South Bay for your vehicle's maintenance and repair needs. Carlos Robles Service Manager INFINITI of South Bay

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