INFINITI of South Bay

INFINITI of South Bay responded

Brew, Such a very nice review, thank you for recognizing the efforts of our team. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your loyalty. Thanks for choosing us. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Lori, This is such a nice review, thank you for taking the time to recognize Terrance and for his great work. In our team meetings, we discuss ways to help ensure that our clients have a good experience. One of the areas we focus on is making it easy to do business with us. It's great to read your review that we hit the mark and provided a smooth transaction. We also discuss how important it is for our client to know the technology that our vehicles offer, because the more you know about the vehicle, the more you can enjoy it. We appreciate your business and are grateful that you have chosen INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

What a nice review! Thank you! I can't think of anything that could be better than your client enjoying their visit every time they come for service. That is a wonderful compliment! Also, thank you for letting us know that Jaime was professional, friendly and helpful during your visit. It's all about relationships, and I'm glad we have a good one. Thank you for your business and thank you for your loyalty to INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the glowing review of our dealership! I am so glad that Edson could get you in and out quickly. It appears that perhaps you have received multiple review requests. Corporate INFINITI likes to survey our clients also, so sometimes you might receive numerous inquiries, and for that, we apologize. Thank you for choosing INFINITI of South Bay, we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Patrick, We strive to provide a fast, friendly experience to our service clients, and we're so glad to know that we hit the mark during your visit. We are fortunate to have had Edson at our dealership for a long time now. He has long term loyal clients because of the exceptional service he provides. Thank you for your review and comments, we appreciate you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi John, Thank you for leaving such a positive review of your service experience with your Service Advisor, Edson. He will be excited to read your feedback. At INFINITI of South Bay, we pride ourselves in exceptional client service. To us, that means communicating with them throughout their service visit and keeping them informed along the way. Everyone appreciates updates and setting expectations. We also want your experience to be quick and easy. Those seem to be the current buzzwords, but at INFINITI of South Bay, we take these words to heart. In fact, quick and easy is synonymous with what we call the INFINITI of South Bay Way. Thanks for your business! You're a great client. Carlso Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Darryl, Thank you for the excellent review of both our people and facility. We appreciate that you've recognized our recent remodel of our service lounge and waiting area. We felt that it was important to provide a luxury experience that parallels the INFINITI brand. But it is the people who make the difference, and we are glad that they made it easy for you to schedule your appointment, reserve a loaner vehicle and service your vehicle on time. We love great clients like you, thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello Angelle, This review was so nice to read. Thank you. You can't imagine how good it feels to have a client post online that your dealership is amazing. We do work very hard at providing an exceptional experience and it is always appreciated when this is recognized. Thank you for calling out Mike in your review, and I believe Anita also assisted. We appreciate your recommendation and we are grateful for your business. Thank you, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Shalonda, Thank you for such a thoughtful and complimentary review. What you are explaining is the INFINITI of South Bay way. We make it EASY to do business with us. To us, this means doing things the customer's way. Doing what is right the first time. And, standing by your word. We are so glad you enjoyed your purchase experience here at INFINITI of South Bay with Aldo. Kelvin Bratcher Owner & Executive Manager INFINITI of SOUTH BAY

INFINITI of South Bay responded

SUN FLOWER SMILE, We love your review, and your account name ; ) Thanks for being such a positive client, and thank you for visiting our dealership. It was a pleasure working with you. Carlos Robles Service Manager INFINITI of South Bay