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INFINITI of South Bay

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
1,824 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,824 reviews

September 26, 2024

The Infiniti dealership in the South Bay is very clean, and the workers were very helpful and friendly. More

by Mads
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

INFINITI of South Bay responded

Mads, Thanks for this awesome review! We're glad you had a great experience with my team here at INFINITI of South Bay. We take pride in keeping our dealership clean and providing friendly, helpful service to all our customers. Thanks for recognizing our hard work! We look forward to seeing you again! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

September 04, 2024

It has very small space uncomfortable seats. And most of all they dont provide you a loaner car. More

by ARVIETOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

INFINITI of South Bay responded

Arvietoy, INFINITI of South Bay does provide loaner vehicles with a reservation. Please know that if you would like a loaner vehicle, we would appreciate it if you could call in your appointment and make the reservation over the phone with the service advisor. This will help ensure that a vehicle has been reserved for your visit. There are some restrictions, and loaner vehicles are typically reserved for major maintenance and repairs. We are quite surprised by your feedback on our waiting lounge, as we normally receive accolades on our facility and amenities. We'll make a note of your feedback in our customer database so that next time you're in, we can help find you comfortable seating. Thank you, Carlos Robles Service Manager INFINITI of South Bay

September 03, 2024

I appreciate being updated along the way while waiting for my car. Your waiting area is nice and comfortable. More

by SCRAIG5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

INFINITI of South Bay responded

Thanks for this awesome review! Our team does a great job at keeping our customers in the loop while their vehicle is getting serviced, thanks for recognizing their hard work! I am so glad you enjoyed our waiting area, the refreshments are definitely a bonus! Thanks again for visiting us here at INFINITI of South Bay and we look forward to having you back soon. Carlos Robles Service Manager INFINITI of South Bay

August 31, 2024

I had paid for my two infinitis and was held captive from taking my Infiniti until I was pressured into signing a 3K extended warranty. It was a terrible experience I will always remember. Infiniti promised More

by wrldclssprts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
4.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry, Isaac Robertson
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Sep 06, 2024 -

INFINITI of South Bay responded

We are looking into this now. Thank you for allowing us the opportunity to address your concerns. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

August 29, 2024

Was not a good experience I felt taken advantage of being a female lack of communication on and about service of vehicle then insulted by manager☹️ More

by PRESCOTT, DUETRELL(as real as it gets)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
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Sep 06, 2024 -

INFINITI of South Bay responded

Duetrell, I'd like to know more about your visit. I stress that my team is respectful, knowledgeable, and efficient, and it looks as though we have certainly missed the mark on one of those points. We appreciate that you are our client. In the future, if you ever have any problems, please reach out to me while you are still at our dealership. Thank you for providing this insight and we are hopeful that you will give us another chance. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

August 29, 2024

Terrible Jaime sent me a quoted estimate of $8400 and didn't even call me to explain to what it was for. I had to call him back 3 times and leave 2 voicemails before I heard back from him. Then they were More

by HAYDEN.MICHAEL99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
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Sep 06, 2024 -

INFINITI of South Bay responded

Hayden, Thank you for this feedback. It is extremely helpful in identifying a breakdown in our process and an area for improvement. You are correct. We should have called to explain the estimate, and doing so is part of our normal process. Furthermore, we should have called you back the first time you called, looking for an explanation. Your case has been discussed with the team, who will focus on consistency in customer communication. Carlos Robles Service Advisor INFINITI of South Bay

August 29, 2024

Excellent and professional service from the entire staff. Very helpful.Waiting area clean and accommodating. More

by LINDAMARSHALL7923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

INFINITI of South Bay responded

Thank you for taking your personal time to leave this AWESOME review! We're delighted that you found our service excellent and professional and that our staff was helpful during your visit, our team works very hard to make sure our customers always leave happy! Thanks for stopping by INFINITI of South Bay and we look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

August 27, 2024

Infiniti is an excellent dealership. Always great at all they do. Amazing customer service and always on top of everything. Highly recommended this place. More

by AGBRAVO2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Robertson
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Aug 27, 2024 -

INFINITI of South Bay responded

EXCELLENT! AMAZING! HIGHLY RECOMMENDED! WOW! What a great review! Thank you for sharing your experience here at INFINITI of South Bay with us. We will be sure to share it with the team. I am grateful to my team for providing the exceptional experience that warranted this wonderful compliment. We appreciate that you are our client! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

August 19, 2024

Everything went as expected. Isaac got me a ride home and back to pick up my car. The dealership is always very clean and welcoming More

by COWLESPV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Robertson
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Aug 23, 2024 -

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We're glad that everything went as expected during your visit. It’s great that Isaac took care of your transportation needs, our customers are our #1 priority and Issac always goes out of his way to provide excellent service. We appreciate your continued trust and look forward to serving you again! 🚗😊 Carlos Robles Service Advisor INFINITI of South Bay

August 17, 2024

Great communication and timely performance of work being done. Service advisor Edson is very personable and respectful of his client’s time. Thank you. More

by lasleroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2024 -

INFINITI of South Bay responded

Thank you for your kind words! I am delighted that you appreciated the great communication and timely service our team provided. Edson takes pride in being personable and respectful of our client's time, and it’s wonderful to know that this made a positive impact on your experience here. Thanks again and we look forward to serving you again in the future! Carlos Robles Service Advisor INFINITI of South Bay

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