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INFINITI of South Bay

Torrance, CA

Overview
Employees
Reviews
4.4
1,827 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,827 reviews

June 23, 2023

Super friendly and responsible team. Very good service and patient team. Excellent shopping experience thanks More

by Carmenying
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Jones
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Sep 19, 2023 -

INFINITI of South Bay responded

Carmen, We are so pleased to learn that our team was super friendly, patient and provided good service. Thank you for sharing your sales experience here at INFINITI of South Bay. Unlike other dealerships, our goal is to first find out what is right for our client. Every client has different wants, desires and needs. It is only when you can match this with the right vehicle that you can truly deliver a positive experience. We are pleased to learn that your experience was excellent. Thank you for your business and we look forward to taking care of your service and maintenance needs in the years to come. Welcome to INFNITI of South Bay. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

June 21, 2023

Edson was fantastic! He took care of me right away, this was my first time at the southbay location and it was a very good experience. More

by LUPITA0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

INFINITI of South Bay responded

What a great review of your experience here at INFINITI of South Bay with Edson! Thank you for calling-out your Service Advisor by name so that we can recognize his performance. We hope that you continue to choose us for your service needs and we would appreciate your continued business. Thank you for your review. Carlos Robles Service Manager INFINITI of South Bay

June 21, 2023

I had an outstanding experience, very helpful. The service was done in a timely manner. I am very happy with the service. More

by SHARONRIDGEWAY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Jerry Vargas
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Sep 19, 2023 -

INFINITI of South Bay responded

Sharon, We all appreciate your time in recognizing our service team of Edson, Ever, Jerry, Jaime and Felix in that they provided an OUTSTANDING experience! That is a welcomed and appreciated accolade, thank you. We are pleased to learn that you have been happy with our service, that we have completed your service in a timely manner and that our team has been helpful. As the department manager, it makes me feel confident that we are delivering. Thank you for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

June 20, 2023

I'm very please with the service I received it was very speedy and I was informed in a timely manner about the status of my car. Thanks again More

by SHANITA.FLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Vargas
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Sep 19, 2023 -

INFINITI of South Bay responded

Shanita, We apologize for the delay. Larry has been out on vacation and is returning today. We'll make sure he calls to assist you with trading-in your vehicle. You can reach Larry directly at 310-891-6229 if he doesn't get to you first. Thank you for understanding and thank you for your patience. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

June 17, 2023

The car service was great. Overall satisfied with the service I received. The team provided great customer service. More

by BROOKE_02002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Sep 19, 2023 -

INFINITI of South Bay responded

Brooke, We are so pleased to learn that Ever provided great service during your recent visit. If there is ever anything we could do to serve you better, please let us know before you leave so that we can made it right. We love clients like you and thanks for choosing to service with INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

June 14, 2023

Amazing Team & service! I was initially checking out a vehicle at Autonation next door to replace my Q60 but noticed the Infiniti dealership right next door so decided to go More

by Phforeign
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali
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Sep 19, 2023 -

INFINITI of South Bay responded

What a great example of our mantra... Best Selection, Best Prices and Best People. Thank you for detailing your journey to our dealership and ultimately your purchase from us. It is interesting how in life everything happens for a reason. You were with good people in Larry, Mike and Ali. You went home with a great vehicle at a great price. We hope that you share your experience with your friends as that would be our greatest reward. Thanks for your recommendation and we look forward to seeing you on your first service visit. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

June 13, 2023

Mike was very friendly and very helpful! Gave me good deal. I definitely recommend going there. More

by Carlosrivas350
Recommend Dealer
Yes
Employees Worked With
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Harris
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Sep 19, 2023 -

INFINITI of South Bay responded

Carlos, Mike is really a great guy, isn't he. Always putting his clients first, always working to find out what will best meet their lifestyle and needs. You see, selling a car really isn't about selling a car. Selling a car is about satisfying a client. Delivering them good value, a good deal and a good experience. This is what helps build a business for the long-term. And that is what we are doing here at INFINITI of South Bay, building a business off of long-term client satisfaction. Thank you for your business and we are pleased to know that you had a satisfying experience. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

June 13, 2023

Mike was exceptional from the moment I was greeted. Finance was clear and courteous. The tech team was thorough and patient. More

by ADMIN24
Recommend Dealer
Yes
Employees Worked With
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Harris
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Sep 19, 2023 -

INFINITI of South Bay responded

That is a great review, thank you for mentioning each of the areas within our dealership where you experienced exceptional service. Mike and Larry work well together to be honest and transparent with their clients. Ali in Finance is a straight shooter and won't try to sell you services you won't need. And our tech team is here to serve you, no matter the question. The more you know about the awesome capabilities of an INFINITI the longer you'll stay with our brand. We Appreciate your great review. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

June 11, 2023

This dealership has work space while you wait for your car. Free coffee bar. Originally came in for oil change, which they use synthetic 0-20 and wash the car for under 110.00. Super deal. After inspect More

by kathleenyesnick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

INFINITI of South Bay responded

Kathleen, It makes me smile to read your review letting me know how my team delivered, how our amenities pleased, and how our prices WOW'd! Thank you for your time to detail and explain your experience here at INFINITI of South Bay. You are a wonderful client and we greatly appreciate your business... now please tell all your friends ; ) Looking forward to seeing you again soon. Carlos Robles Service Manager INFINITI of South Bay

June 11, 2023

Unsatisfied. Tried to correct oil change overcharge but dealer refused. Also some services suggested were proved unnecessary. More

by BOBROSENBAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Zamora
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2023 -

INFINITI of South Bay responded

Bob, We looked into your situation and understand that you returned with a coupon some time AFTER service was performed. Every special service offer has a disclaimer that includes: "Cannot be combined with any other offers. Must present coupon at time of write up. Not valid for prior purchase. Void where prohibited" We did say that we would gladly honor the coupon on your next visit, even if it had expired. We thought that was fair, and are sorry you did not agree. Carlos Robles Service Manager INFINITI of South Bay

Jun 23, 2023 -

BOBROSENBAUM responded

Thank you for your response but I was disappointed with your answer. You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done. Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.

Sep 19, 2023 -

INFINITI of South Bay responded

Thank you for your response but I was disappointed with your answer. You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done. Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.

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