INFINITI of South Bay

INFINITI of South Bay responded

Christine, Thank you for the great review of your experience with Anita! She sure is a huge asset to our team. We are glad you chose INFINITI of South Bay for your vehicle needs! Thank you for your business and the great review! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

David, We do see that you have been coming to INFINITI of South Bay for service for several years, thank you! We appreciate your loyalty. Please know that we run regular service specials and discounts on our website and in our monthly newsletter. Looking for these offers is a great way to save. Also, please understand that material and services costs have increased across the board in just about every industry. We are no exception. To give you peace of mind, also know that we shop our competitors regularly to ensure we are similarly priced or cheaper at all times. We hope you reconsider, we'd love to keep you as a client. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

JTG, Thank you for your loyalty and for your third purchase from our team, we greatly appreciate your recommendation. Kas works hard for his clients and is a true client advocate. Thank you for recognizing him by name and for letting others know how satisfied you were with his service. The INFINITI client deserves a luxurious environment that is similar in luxury to the vehicle they are buying. Thank you for recognizing that we deliver this in our facilities. We appreciate your business and your loyalty. Thank you! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey John, Thanks for the great review of your service experience here at INFINITI of South Bay with Edson and Jerry. We are pleased that they served you well, that you liked them and that their service was both good and timely. Please let us know what we can do to earn 5 - Stars! Thank you for your loyalty and we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Sponce, It was so nice of you to score your service experience a 10 out of 10! We are super excited to know that Edson provided excellent and amazing service, he sure is a good guy! It is great that Edson has earned your trust by consistently taking care of your vehicle and your concerns. We greatly appreciate your loyalty. Thank you for choosing INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you very much for the thoughtful review detailing all areas of your experience here at INFINITI of South Bay. I'm glad to know that our Service Advisors kept you informed along the way, that they did good work and that our prices were fair and competitive. We appreciate your business and your loyalty. Please remember to check our service offers page for coupons on some of our most commonly needed services. We update them monthly. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Mika, Thank you for your feedback and we apologize for any misunderstandings. Please know and please trust that we sincerely have your best interests in mind. Your brake fluid was at "yellow" indicating future attention. Brake fluid should be changed every 20.000 miles or 2 years. You had your fluid changed in April of 2022, so you still have some time on this service. We never want to over charge our clients or recommend services that are not needed. This was an alert that this is needs future attention. It is recommended that you change your engine air filter and Jaime will call to see if we can get you back in for this under our EXPRESS SERVICE. This will help your engine run more efficiently. We appreciate your business and your feedback and look forward to resolving any concerns. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the compliment on the cleanliness our our dealership. We work hard to provide a luxury experience for our INFINITI clients. Jaime is one of our best Service Advisors and makes the time to explain and communicate. We are glad that you found him to be friendly, helpful and knowledgeable, there couldn't be a better compliment. We will be sure to share your feedback with Jaime and the team. Thank you for choosing INFINITI of South Bay. It's great having clients like you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We see Edson and Jerry were your Service Advisors on your most recent visit. Thank you for letting us know that they have been providing a consistent level of exceptional service. My team works very hard at doing the right thing for our customers every time and as the department manager, it is awesome to hear that they are doing well. We appreciate your business and we appreciate you as a client. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Juned, Thank you for sharing here on DealerRater that we provided excellent and fast service. We truly aim to deliver an exceptional client experience and when we read feedback like you have provided it gives our efforts and our jobs clear validation. Thank you for being our client and thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay