INFINITI of South Bay

Very professional and quick I made an appointment they took my car right in and I was put in an hour. The service person I had Edson was very personal and kept me informed on the I made an appointment they took my car right in and I was put in an hour. The service person I had Edson was very personal and kept me informed on the status of my suv. Edson went over what they had done and what I would need next. More

Speed and quality of service. We visited Infinity of Southbay in a search of new tires, good ballancing and a couple of other concearns about our car performance. We were taken car We visited Infinity of Southbay in a search of new tires, good ballancing and a couple of other concearns about our car performance. We were taken care immediatly, The service person paid great attention to our worries and proposed fast and effective solutions. Everything was fixed, not a dirty spot left and car rides as new again. Nice job! Thank you! More

Smart helpful sales representative Marie Rodriguez was helpful from my first email to our first meeting at Southbay Infiniti. The pricing by Marie was on point as to AAA and Costco or Marie Rodriguez was helpful from my first email to our first meeting at Southbay Infiniti. The pricing by Marie was on point as to AAA and Costco or Truvalue. Moreover, Southbay Infiniti has reinvented itself with a smart finance guy , Eric, and the new thoughtful and engaging GM, Rob! However, without Marie as my initial interface, I would not have returned to Southbay to purchase/lease my 2nd Infiniti. Further, to my embarrassment, after 2 checks of my car, I forgot my prescription sunglasses in the roof compartment. But when I asked Southbay the day after delivery of my new Infiniti, as to whether to double check my old car, “Rudy” from service looked and retrieved my special sunglasses. Thank you to Southbay and their integrated and thoughtful customer service. And, sincere thanks to Marie Rodriguez! Robert Equals More

Fast, Friendly and Inexpensive I just needed an oil change and a new battery. I got a pro-rated price on the battery because i only had it for 3 years. Infiniti had sent me discount I just needed an oil change and a new battery. I got a pro-rated price on the battery because i only had it for 3 years. Infiniti had sent me discount coupons for different services so I used my oil change one. My bill was less than $100. Counting writing up my order, waiting for my shuttle driver to take me home, and then paying when I returned, I spent less than 10 minutes! My car was washed and readty in an hour and 45 minutes, too. It was truly a pleasure to get my car serviced! More

Ask for Wilson Wilson helped me schedule an appointment to get my breaks done and thoroughly walked me through the pricing and expected time it would take to get eve Wilson helped me schedule an appointment to get my breaks done and thoroughly walked me through the pricing and expected time it would take to get everything done. Great rep! More

Awesome Wilson chihuahua was awesome. He was very nice, friendly in assisting me. He has awesome customer service skills and will always return back to him. Wilson chihuahua was awesome. He was very nice, friendly in assisting me. He has awesome customer service skills and will always return back to him. More

Quick and Easy Went in for my usual checkup and check engine light, and it was a quick and easy fix. Even though the place was busy that day, they were very attentiv Went in for my usual checkup and check engine light, and it was a quick and easy fix. Even though the place was busy that day, they were very attentive, not just to me, but to everyone else. More

Well done Went the extra mile to save the deal. Allowed for extra time to check out the vechiles before engaging which allowed us to evaluate the vehicles witho Went the extra mile to save the deal. Allowed for extra time to check out the vechiles before engaging which allowed us to evaluate the vehicles without being pressured. More

Blessed I like the service I received when I pulled in the wait time was not bad and the employees worth nice if I have 2 all visit again I like the service I received when I pulled in the wait time was not bad and the employees worth nice if I have 2 all visit again More

Battery change My car was towed to your dealership because it wouldn’t start. After an inspection of my car from your staff I was told it was a ‘left side throttle.’ My car was towed to your dealership because it wouldn’t start. After an inspection of my car from your staff I was told it was a ‘left side throttle.’ I replaced the throttle and picked up my car after the work was done. The Rep. (I believe his name is Ever) opened my door and told me that my battery was charged overnight and I would need to replace it soon. This is at 8:30am (on my way to work). If I needed a new battery why didn’t I get a phone call from Ever prior to picking up my car. I had to go to work, but called back the same day and asked if a battery was in stock for my car. I returned to your dealership after I got off of work to get a new battery. This was very inconvenient and not what I’m used to. April, Hans, Kym and Steve would’ve handled this much better. I see why some of them are no longer here. It’s unfortunate, because I really used to enjoy coming here. More