INFINITI of South Bay

Oil change Easy to drop off car & service started right away. I was just a little disappointed that I wasn't informed about new ownership of Infiniti. Easy to drop off car & service started right away. I was just a little disappointed that I wasn't informed about new ownership of Infiniti. More

checking technical service bulletan status. Installed one missing upgrade to the ECM. Service and personnel were great. The problem I have is the waiting room. It seems your trying to save mone Installed one missing upgrade to the ECM. Service and personnel were great. The problem I have is the waiting room. It seems your trying to save money by reducing the quality/availability of the snacks. This was evident during my last two visits. Plus, this visit, the coffee machine didn’t work until I reported it to the cashier and she got it to work. Also, you don’t have decaffinated coffee. I have had service done at a Lexus dealership, and their lounge/snack availability is superior. I don’t expect that level of accomodation, but some improvement is needed. More

Excellent experience. I had an excellent experience at this dealership versus others. Experience at the Infinity in Beverly Hills was substandard compared to the great expe I had an excellent experience at this dealership versus others. Experience at the Infinity in Beverly Hills was substandard compared to the great experience received at South Bay. More

CPO QX80 I purchased a CPO vehicle and had it shipped to me. The vehicle arrived dirty both on the inside and outside. I called to try to resolve the dirty int I purchased a CPO vehicle and had it shipped to me. The vehicle arrived dirty both on the inside and outside. I called to try to resolve the dirty interior and the only assistance I can get is “at their dealership”. I am very disappointed in the service. Besides this issue; the transaction went very smooth. More

Service visit Always exceeds my expectations! Edson and his team has consistently delivered professional service with great customer care. Would highly recommend Always exceeds my expectations! Edson and his team has consistently delivered professional service with great customer care. Would highly recommend this Infiniti dealership to friends and family alike More

Pleasant Service The service experience was very pleasant. The service representative was very friendly, knowledgeable, and accommodating. The problems were explained The service experience was very pleasant. The service representative was very friendly, knowledgeable, and accommodating. The problems were explained very clearly and what action would be necessary. The service was completed in a timely manner with excellent quality. More

Great service! From the guy who greets me in the service drive area to the Service Manager to the Service Director, Everyone is friendly, efficient and helpful From the guy who greets me in the service drive area to the Service Manager to the Service Director, Everyone is friendly, efficient and helpful More

No Brakes No Bueno Only a month in, my brakes, ABS, FEB system started acting funny. I actually lost control of my vehicle on my way to get it serviced! Luckily, I didn’ Only a month in, my brakes, ABS, FEB system started acting funny. I actually lost control of my vehicle on my way to get it serviced! Luckily, I didn’t hit anything. Ever did a great job on making sure I was taken care of. We did talk about putting my front license plate holder, but it didn’t happen. Probably because I briefly mentioned it verbally and my car had bigger problems to deal with. So far, my car is feeling good. I’m still nervous about stepping on the gas and losing control again though. I’ll get over it! More

Happy customer I come to this location for sevices only because of Everado , he’s helpful timely and takes care business in a very professional way. He does a fantas I come to this location for sevices only because of Everado , he’s helpful timely and takes care business in a very professional way. He does a fantastic job. More

Service Originally took my car in for an inspection and they found out that I needed a new transmission. Everything was covered under warranty. Service was gr Originally took my car in for an inspection and they found out that I needed a new transmission. Everything was covered under warranty. Service was great and my car was fixed in 1 week. More