INFINITI of South Bay

Jerry is the absolute best at his job and even a better person. He needs to stay my service provider!! My guy!! person. He needs to stay my service provider!! My guy!! More

Anticipated car to be prepared prior to arrival considering the deal was made over the phone and arrangements to pick up from out of state had been preplanned. considering the deal was made over the phone and arrangements to pick up from out of state had been preplanned. More

Was very satisfied Was very satisfied with the service provided by Edson and his knowledge and professionalism provided by Edson and his knowledge and professionalism More

They provided great customer service. And gave me a full run down on what repairs my car needed in the future. And gave me a full run down on what repairs my car needed in the future. More

Jaime remembered me from my previous visit and serviced my car right away. He was respectful of my space since I brought my work to the dealer while the car was serviced. He explained what was done to the my car right away. He was respectful of my space since I brought my work to the dealer while the car was serviced. He explained what was done to the car, what additional services it needed and provided me with the information I needed to make an informed decision about the services. I was thoroughly taken care of, the service was fast and effective, Jaime's customer service was superior and exactly what every customer needs, and the lounge, support staff and accommodation provided in the waiting room were perfect. I will return to Infiniti of South Bay. More

Excellent customer service very helpful and understanding. The best dealership I have ever visited and I will return understanding. The best dealership I have ever visited and I will return More

We had an amazing fast experience with Kaz at South Bay Infiniti. He had everything ready to go and credit score ran before we came down. He had all my paper work ready to go and we are in and out within 1 Infiniti. He had everything ready to go and credit score ran before we came down. He had all my paper work ready to go and we are in and out within 1hr. Amazing customer service all around and he was on top of it with giving me all the right numbers right off the bat. More

The dealership was clean, the team was very nice, and we appreciated the vacuum and car wash appreciated the vacuum and car wash More

Everyone was pleasant and professional Jaime was very helpful and kept me informed with the progress of my service. helpful and kept me informed with the progress of my service. More

The car buying experience went pretty smoothly until it came time for me to take possession of the vehicle that’s when things started to get rocky. After leaving finance, I asked the sales guy for the seco came time for me to take possession of the vehicle that’s when things started to get rocky. After leaving finance, I asked the sales guy for the second key he went to the sales manager to get the key and the sales manager stated that they didn’t have the key but it was on its way to the dealership along with title and once they have the title they would mail me the key. A week after I had the car I called both the sales rep and internet manager neither of which answered my calls. I text the sales rep and he finally responded after 3 days and told me that the sales rep would call me that day. I had to follow-up an additional two times in order to finally get a response from the sales manager letting me know that he was following up for me. (By this time it’s been two weeks and I still didn’t have an update about the key). An additional week goes by, I still have not heard back from the sales manager. So I reached out again and didn’t hear back. Now I’m 3.5 weeks into having the car and I reach out to the sales manager asking for an update and this is the update I received was that they have not heard back. By now I’m beginning to wonder if they even have a title let alone my spare key. This is the exact message that I received from the sales manager: “I mean I typically don’t give two keys unless it has two keys, I was just trying to help out if I could” Now the story has changed and it somehow became an attempt to “do me a favor” because I was told that the spare key was on its way along with the title. I feel like I was lied to from the beginning and now it’s somehow my fault that the key was not received nor was mentioned anytime during the car buying process until after I purchased it. The lack of communication and act of changing gears was very unprofessional and downright dirty. I do not recommend this dealership to anyone as they are deceptive and once they have your signature, they could care less about you. Don’t fall victim to their lip service. More