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INFINITI of South Bay

Torrance, CA

4.5
1,819 Reviews
INFINITI of South Bay is proud to be your local INFINITI dealership. We are a new and used INFINITI dealer located in Torrance, CA just south of Los Angeles at 2900 Pacific Coast Hwy. Our dealership services INFINITI owners throughout Los Angeles, CA . At INFINITI of South Bay it's our goal to exceed your expectations from test drive to delivery and beyond. It's the INFINITI of South Bay way! Please feel free to browse our extensive inventory of new INFINITI Q50, Q60, QX50, QX55, QX60, QX80 sedans and SUVs. If you are in the market for a CPO (Certified Pre Owned) used car, truck, or SUV in Torrance, then shop us online or on our lot. We also provide many lease an financing options and specialize in INFINITI brand service and parts. Visit INFINITI of South Bay in Torrance today or contact us at (310) 325-5555 to schedule a test drive. We are your Southern California source for INFINITI vehicles in the Southbay, INFINITY Los Angeles, INFINITI Santa Monica, INFINITI Hawthorne, and INFINITI Torrance.
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2900 Pacific Coast Highway

Torrance, CA

90505

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Showing 1,819 reviews

December 20, 2024

I am always pleased with the service and customer care that Infiniti South Bay provides. They are always accommodating. More

by mnacshoppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Used to go to this dealership all the time. Stopped going because of a bad experience and when i returned i was reminded why i stopped going. They didn't seem to put much effort into helping More

by HSTIEBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Willie was amazing! Thanks Willie for the great deal on the protection package. Also, thanks for your help with setting up my garage door opener. We will be sure to put More

by Reza B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Cheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

INFINITI of South Bay responded

Hi Reza! It’s amazing to hear that Willie went above and beyond to get you a great deal and help with your garage door opener. We’ll let him know how much you appreciate his help! And being on your Christmas list? That’s the ultimate compliment! Thanks again, and we’re always here if you need anything! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

December 09, 2024

Great service. Very efficient, quick easy in and out. Love the text updates feature and being able to schedule the service online. More

by JENNGRUEZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

INFINITI of South Bay responded

Thank you for the fantastic review! We’re glad you enjoyed our efficient and quick in and out service. It’s also great to know you found the text updates and online scheduling feature helpful. Making things easy for our customers is always our goal, thanks for recognizing our hard work! Thank you for stopping by INFINITI of South Bay and we look forward to having you back again soon! Carlos Robles Service Manager INFINITI of South Bay

December 09, 2024

Victor was great at getting the car ready for us. Everything was just as we expected. More

by ralpho_99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

INFINITI of South Bay responded

Thanks for leaving this awesome review! I am so glad Victor could make everything go smoothly and meet your expectations. I’ll be sure to pass along your kind words to him, he is always going above and beyond. Enjoy your car, and we look forward to seeing you again in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

December 07, 2024

I've enjoyed the service people. Tje work thats be I n g done,it's really reasonable too. More

by IRENETOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

INFINITI of South Bay responded

Thank you so much for the time to leave this review! We're so glad you’ve enjoyed working with our team, it means a lot to us. Our service team always goes above and beyond to provide excellent customer service. Looking forward to having you back soon! Don't forget to check our website for weekly service deals and bargains! Carlos Robles Service Manager INFINITI of South Bay

December 04, 2024

Very professional and helpful staff. The prices could be a little less! Thank you again. More

by mrvega68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

INFINITI of South Bay responded

Thank you for the great 5-STAR review! We so appreciate your feedback that you found our team to be both professional and helpful. We strive to please. On prices, please know that we shop our competitors every month to make sure that we charge the same amount or less. And, to help you save in the future, please be sire to 1) read our monthly newsletter, as it always has three useful service coupons, and 2) check our website under "Service Specials" for money saving coupons that change monthly. Thanks for your business and thank you for your loyalty to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

December 01, 2024

No loyalty program makes the experience at this location less than perfect. Also, the car loaner program seems non-existent (even with a couple thousand dollars spent on service), I would give 3 stars, exce More

by M_WEAVER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

INFINITI of South Bay responded

M Weaver, Yes, thank you for bringing this to our attention, as our loaner policy is not clear or communicated well. We are working with our website developers to make some changes per your input. Until then, if you will need a loaner, please call and schedule with your service advisor, as he can then and at that point reserve a vehicle for you. As far as a loyalty program, we do offer monthly service coupons to our loyal clients through our monthly newsletter. If you are not receiving this newsletter, then please get with me or your service advisor to make sure we have a current and accurate email address. Thank you so much for your constructive feedback. Carlos Robles Service Manager INFNITI of South Bay

November 25, 2024

Very rude. They refused service for safety issues. No knowledge about the problem. Worst experience ever. More

by FORMIKEKIM
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

INFINITI of South Bay responded

It would be dishonest and illegal for us to represent that your vehicle's check engine light was on when it wasn't. Carlos Robles Service Manager INFINITI of South Bay

November 23, 2024

so amazing to work with, and super helpful i loved how responsive and instructive anita was! More

by katimagawa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anita Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Ginossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

INFINITI of South Bay responded

Thanks for this awesome review! I’m thrilled that Anita provided you with such responsive and helpful service. She goes above and beyond to ensure every customer has a great experience. It was equally amazing working with you, thank you for choosing us! We look forward to welcoming you back in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

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