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INFINITI of San Jose
San Jose, CA
120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 120 reviews
October 16, 2022
Excellent service. Nick, service advisor, was thorough and efficient. Explained everything in detail and was very pleasant and knowledgeable Nick, service advisor, was thorough and efficient. Explained everything in detail and was very pleasant and knowledgeable More
by mark_nakano2002
Employees Worked With
Nick
September 30, 2022
Great service! Keeps up with regular maintenance as well as checking for any existing or emerging issues. Paid online, good communication. They actually pick Keeps up with regular maintenance as well as checking for any existing or emerging issues. Paid online, good communication. They actually picked up my car and returned at no additional fee, so convenient! More
by Chgorob1
Employees Worked With
Tyler Luu
August 13, 2022
Service advisor is very knowledgeable and concerned about my service needs. Fully informed me about my cars status and explained all service actions effectively. my service needs. Fully informed me about my cars status and explained all service actions effectively. More
by T34marty
Employees Worked With
Ryan and Richey
August 03, 2022
The consultants are informative and detailed about the service the car goes in for. They have great customer service. Infiniti sends coupons to be used for service so helps keep the cost down. service the car goes in for. They have great customer service. Infiniti sends coupons to be used for service so helps keep the cost down. More
by Rosie
Employees Worked With
Sergio
May 28, 2022
I had two body mechanical warranty issues with my 2019 QX50. One was apparent, while the other was intermittent. The crew at Infiniti San Jose diagnosed them correctly and replaced the parts without fus QX50. One was apparent, while the other was intermittent. The crew at Infiniti San Jose diagnosed them correctly and replaced the parts without fuss the next day. I had the car back within 2 days, with a free loaner in the meantime. No stress. Nick McClintic was great! More
by mc_chinn
Employees Worked With
Nick McClintic
April 14, 2022
I had a GREAT experience working with Infinity of San Jose and specifically with Brian Crocker. I did not end up buying a car with them but not because of the experience. I found a car that better fit ou Jose and specifically with Brian Crocker. I did not end up buying a car with them but not because of the experience. I found a car that better fit our needs in the state I live in. Brian was extremely attentive, very forthcoming, prompt with information I needed, great communication, kind and very gracious even when he knew I would be buying a different vehicle. He gave superior service including sitting in the car and assessing it honestly for me since I couldn’t be there in person. The car I was looking at was in excellent condition. The dealership has a few additional things that they add on for quality and security of the vehicle long term, a great additional service for their customers. They really think of everything for the best buying experience. I am writing this review because I want anyone considering working with them to know how well you will be cared for. If I can’t buy from them I at least want to share with others to support a quality business that is deserving. More
by Denise
Employees Worked With
Brian Crocker
