INFINITI of Orange Park

Poor Service, Terrible Communication In the past, I’ve come across sons of accomplished businessmen who were brought into their father’s organization believing they’d earned their lofty p In the past, I’ve come across sons of accomplished businessmen who were brought into their father’s organization believing they’d earned their lofty positions regardless of their meager skills. Mark Hanania’s father is a highly accomplished man, having accumulated eighteen brand franchises including Audi, Acura, Alfa Romeo, Buick, Chevrolet, FIAT, Ford, Genesis, GMC, Hyundai, INFINITI, Maserati, Mitsubishi, Porsche, Subaru, and Volkswagen. Additionally, Mr. Hanania’s auto group ventured out of the Jacksonville market, opening Acura dealerships in Estero, Florida; Miami, Florida; Chattanooga, Tennessee; Birmingham, Alabama and Pittsburgh, Pennsylvania. Not too bad by any standards, though a bit off putting to those preferring a close-knit, personal relationship. Now, some might think anyone holding such an incredible scope of influence in a basically unregulated industry would likely have perfected many if not all of the tricks and all-too-common schemes associated with car sales that consumers have grown to despise. I’ll leave that for others to determine, as I have limited experience with the Hanania empire; but what I can say is that his son, Mark, demonstrated a manner that was rude and distinctly condescending in his brief dealing with me. Specifically, while looking for a particular vehicle and seeing an advertisement for one at Infiniti of Orange Park, I called the number on the ad. That number turned out to be for their Subaru dealership, not Infiniti. No big deal, mistakes in ads happen, of course. However, I was immediately switched around to different staff, ending at an empty desk and a voice mailbox that was full, accompanied by a recording directing that I call back. Upon recalling, I was given a number to reach none other than Mark Hanania, as he was apparently strolling by the receptionist at that time. After doling out equal parts of uninspired and crusty sales cliches such as “I want to earn your business” that were almost painful to listen to, Mark Hanania asked me to email him a picture of my trade-in’s odometer, provide its VIN and describe its condition and/or attach other photos. I spent time and effort taking pictures and in sending the requested email early afternoon, May 31, 2019. When I didn’t hear back from Mark, I sent a follow up (a phrase he sorely needs to learn about) on June 4, asking simply for him to let me know if he still wanted to pursue a deal or not. Once again, Mark Hanania saw fit not to provide the courtesy of a response, TIP: Mark, answer your email, if only to say “Thanks for your inquiry”. I sent a 3rd email on June 6, forewarning Mark of my frustration at being ignored and informing him of my intention to publicize his failure to follow through via negative internet reviews. I did that because I preferred some form of acknowledgement as opposed to writing a description of his abysmal inattention, something I’m confident his father was never guilty of when building his business. So, again not hearing back, on this afternoon of June 8 I am now sharing my take away concerning what I could only describe as a “hugely successful business, but one far removed from service concerns”, with such opinion being based entirely on my personal experience. My advice to those shopping cars: there are too many sources from which to purchase or lease a vehicle to subject yourself to unprofessional, inattentive practices. More

terrible situation Traded in a QX50 for a QX 60 lease a month ago. I am now getting calls from our credit union that the QX50 loan was never paid off and that we are lat Traded in a QX50 for a QX 60 lease a month ago. I am now getting calls from our credit union that the QX50 loan was never paid off and that we are late on our payment. We have no idea who the lease company is or when the payment is due. They sent us new paperwork this week to sign. What happened to the paperwork we signed when we took possession of the QX60? Stay away as they are now affecting my credit. Bad news!Management never called us back. More

Stay away — unprofessional and liars Stay away from this place. They’re liars and totally unprofessional. After a few days of back-and-fourth communication, I setup an appointment to look Stay away from this place. They’re liars and totally unprofessional. After a few days of back-and-fourth communication, I setup an appointment to look at a car. When I arrived, it took them a while to “find the car,” but when they did, it suddenly was not in salable condition. I inquired to learn more, to only be told that the car was “struck by lightning” “ in the last storm we had.” I asked why they didn’t know that when I inquired about the car originally, to which he responded “we just find out.” Intrigued, I asked how did you “just find out,” and he responded, “we saw on tape.” ARE YOU KIDDING ME?! You’re telling me that in the 5 minutes you were looking for the car, you were able to watch “tape” and find the exact moment the car was struck by lightning... what a joke. I then thanked them for their time to which he responded, “but are you interested in a new one?” This point, I lost it. Management is worthless too. Whatever you do, stay away from this place. It’s like a buy-here, pay-here dealership selling Infinities! Specifically, Alex, the salesman, and John, some manager, are unprofessional. More

Amazing Words can’t explain my experience with Eddie this is my second car i bought with him and overall i can’t complain . Best dealership Words can’t explain my experience with Eddie this is my second car i bought with him and overall i can’t complain . Best dealership More

Service Excellent attention and assistance from Ms. Kassilynn Sermons in the service department on my '17 Q70S which I had recently taken delivery of from a Excellent attention and assistance from Ms. Kassilynn Sermons in the service department on my '17 Q70S which I had recently taken delivery of from a Infiniti dealer in Calif. More

excellent salesman Polite non pushy salesman yet professional. Told him what I wanted and got it! They had the vehicle I wanted in the color I wanted Polite non pushy salesman yet professional. Told him what I wanted and got it! They had the vehicle I wanted in the color I wanted More

Typical Dealer Games!!! So I receive an email from Scott Branson (internet sales manager) with a lease offer on a Q50 zero down with a $299 payment. I respond to his ema So I receive an email from Scott Branson (internet sales manager) with a lease offer on a Q50 zero down with a $299 payment. I respond to his email letting him know that I have 10k in negative equity and ask if we could work something out and still stay under 450 payments which he responds “ It’s close” and asks when I can come in. I email back and tell him that I don’t want to waste his time or mine and ask for reassurance that it’s close and of course he responds yes. So today I go into the dealer and do the whole dog and pony show only to be told that the payment would be $660 with $2000 down...how is that close??? When will dealers learn that the days of playing games with customers are over? With all the info out there we know what we will pay before walking into the dealer. If you like getting jerked around and played with visit Infiniti of Orange Park but if you are like me and just want and honest and simple shopping experience I recommend you save the time and go elsewhere. More

Excellent Steve was very friendly, helpful, suggestive, patient, professional and knowledgeable. He understood that I love Infiniti, but I did not feel they're Steve was very friendly, helpful, suggestive, patient, professional and knowledgeable. He understood that I love Infiniti, but I did not feel they're affordable to purchase, so he found me a perfect car to lease. More

I bought me a new used car We had a great experience!!!! Found what we wanted and left with it!! Steve was awesome!!!! Thank you all for making our experience as painless as We had a great experience!!!! Found what we wanted and left with it!! Steve was awesome!!!! Thank you all for making our experience as painless as possible!!! More

Respectful and supportive Norman made it easy to buy a car. He really listened to me and my situation and gave me time to make the best decision possible for me and my family. Norman made it easy to buy a car. He really listened to me and my situation and gave me time to make the best decision possible for me and my family. I highly recommend him. More