INFINITI of Orange Park

Julea and Roger are the dynamic duo that has your best interest in mind. They have repeatedly made my service experience exceptional and they are solely the reason I'm on my 6th INFINITI. They always wel interest in mind. They have repeatedly made my service experience exceptional and they are solely the reason I'm on my 6th INFINITI. They always welcome me in like family and the service mechanics always come out to me anytime I have a specific problem that I'm having issues with. More

We were treated like family, and I have no doubt we will be back again for another car in the future. The staff was extremely accommodating to our needs. be back again for another car in the future. The staff was extremely accommodating to our needs. More

Roger Sain and Julea Kanouh have always provided me with exceptional service. Overall my experiences at Infiniti of Orange Park have always been outstanding. Note I am very happy. exceptional service. Overall my experiences at Infiniti of Orange Park have always been outstanding. Note I am very happy. More

Julea Kanouh was very helpful. She always make sure everything is covered and I have all issues resolved. She is very knowledgeable about the products. everything is covered and I have all issues resolved. She is very knowledgeable about the products. More

Outstanding Service every time i come in for service. My car seem to runs better every time i get it serviced. Keep up the great work!!! car seem to runs better every time i get it serviced. Keep up the great work!!! More

Thank you Rob in financing and Stephanie in sales for making my experience great! I will strongly recommend my family members and friends to go visit Infiniti of Orange Park to make your next and future making my experience great! I will strongly recommend my family members and friends to go visit Infiniti of Orange Park to make your next and future vehicle purchase! More

Can’t ask for a better place to take my Q50. These guys are awesome from the front office to the back.. Keep up the great work guys and service always get a 5 star from me. are awesome from the front office to the back.. Keep up the great work guys and service always get a 5 star from me. More

I have been extremely happy with Infiniti of Orange Park. I would not think of going anywhere else for service or to buy a car. All of the people I worked with were great so I do not want to mention names. I would not think of going anywhere else for service or to buy a car. All of the people I worked with were great so I do not want to mention names. More

Working with Adrian at the Orange Park Infiniti. It was pleasure working with Adrian who is the General Manager of the Infiniti dealership in Orange Park. We received his undivided attention. He was It was pleasure working with Adrian who is the General Manager of the Infiniti dealership in Orange Park. We received his undivided attention. He was very professional and knowledgeable. We would recommend him to others. More

Poor Service, Terrible Communication In the past, I’ve come across sons of accomplished businessmen who were brought into their father’s organization believing they’d earned their lofty p In the past, I’ve come across sons of accomplished businessmen who were brought into their father’s organization believing they’d earned their lofty positions regardless of their meager skills. Mark Hanania’s father is a highly accomplished man, having accumulated eighteen brand franchises including Audi, Acura, Alfa Romeo, Buick, Chevrolet, FIAT, Ford, Genesis, GMC, Hyundai, INFINITI, Maserati, Mitsubishi, Porsche, Subaru, and Volkswagen. Additionally, Mr. Hanania’s auto group ventured out of the Jacksonville market, opening Acura dealerships in Estero, Florida; Miami, Florida; Chattanooga, Tennessee; Birmingham, Alabama and Pittsburgh, Pennsylvania. Not too bad by any standards, though a bit off putting to those preferring a close-knit, personal relationship. Now, some might think anyone holding such an incredible scope of influence in a basically unregulated industry would likely have perfected many if not all of the tricks and all-too-common schemes associated with car sales that consumers have grown to despise. I’ll leave that for others to determine, as I have limited experience with the Hanania empire; but what I can say is that his son, Mark, demonstrated a manner that was rude and distinctly condescending in his brief dealing with me. Specifically, while looking for a particular vehicle and seeing an advertisement for one at Infiniti of Orange Park, I called the number on the ad. That number turned out to be for their Subaru dealership, not Infiniti. No big deal, mistakes in ads happen, of course. However, I was immediately switched around to different staff, ending at an empty desk and a voice mailbox that was full, accompanied by a recording directing that I call back. Upon recalling, I was given a number to reach none other than Mark Hanania, as he was apparently strolling by the receptionist at that time. After doling out equal parts of uninspired and crusty sales cliches such as “I want to earn your business” that were almost painful to listen to, Mark Hanania asked me to email him a picture of my trade-in’s odometer, provide its VIN and describe its condition and/or attach other photos. I spent time and effort taking pictures and in sending the requested email early afternoon, May 31, 2019. When I didn’t hear back from Mark, I sent a follow up (a phrase he sorely needs to learn about) on June 4, asking simply for him to let me know if he still wanted to pursue a deal or not. Once again, Mark Hanania saw fit not to provide the courtesy of a response, TIP: Mark, answer your email, if only to say “Thanks for your inquiry”. I sent a 3rd email on June 6, forewarning Mark of my frustration at being ignored and informing him of my intention to publicize his failure to follow through via negative internet reviews. I did that because I preferred some form of acknowledgement as opposed to writing a description of his abysmal inattention, something I’m confident his father was never guilty of when building his business. So, again not hearing back, on this afternoon of June 8 I am now sharing my take away concerning what I could only describe as a “hugely successful business, but one far removed from service concerns”, with such opinion being based entirely on my personal experience. My advice to those shopping cars: there are too many sources from which to purchase or lease a vehicle to subject yourself to unprofessional, inattentive practices. More