INFINITI of Orange Park

Dealership nice and Clean and quiet. They had coffee and water to drink. A place to sit and watch TV or go work on a computer of your own. They had coffee and water to drink. A place to sit and watch TV or go work on a computer of your own. More

I have 2 Infiniti autos. and have used your service department many times, This time was a bad experience form lack of communication. I was told they would contact me during and have used your service department many times, This time was a bad experience form lack of communication. I was told they would contact me during the day and I heard nothing. So when I called they said it had been looked at and they would be back in touch. I called again and they said it was being finished up. 30 minutes later they texted me it was ready for pick up. The next morning It would not start. This time when I called I was told to get it jumped and drive it to the dealership or have it towed to the dealership. We then called back and asked for a manager to call us back we have not heard anything yet and this is one full day later. To say We are unhappy with the front staff at the dealership is an understatement at best. I will be driving across town to the Infiniti dealership on Atlantic. More

I received a good deal and good service during this process. It was very pleasant. process. It was very pleasant. More

I honestly cant say I've ever had such a poor experience. Called the salesman and madean appointment to look at the car. Drove an hour and a half to find a filthy car sitting out front to test drive. Salesma Called the salesman and madean appointment to look at the car. Drove an hour and a half to find a filthy car sitting out front to test drive. Salesman was busy so he pawned us off to another salesman. After the test drive, 4 hours to do the paperwork. They don't bother to tell you about their 'Family Plan' that costs an additional $2500 and isnt optional until the deal is in front of you! The salesman said 'thats really the only profit they make.' Really! My wife really wanted this car so we made the deal. They promised us a new tail light since after the car was cleaned we could see that it had a big crack. My wife got hold of the sales manager who gave her a hard time about it and treated her as an annoyance. She kept calling and a month goes by and she finally got someone in parts that said, 'looks like no one ordered it." It came a week later and I installed that myself since I didnt want to drive an hour and a half to have another bad experience. Overall a crappy experience and will never go to this dealer again. I'd advise you not to either. More

Great service very professional from the sales department to the service department. Hardly any negotiations to get the deal I wanted to the service department. Hardly any negotiations to get the deal I wanted More

This dealership is A1 for someone out of town I was very impress of how easy they make the process work for me. impress of how easy they make the process work for me. More

I will never do business with this dealership again! This was the worst car buying experience ever!!! Bought my Infinity in February and here it is June and I still don't have copies of the Bill of Sa This was the worst car buying experience ever!!! Bought my Infinity in February and here it is June and I still don't have copies of the Bill of Sale that they were supposed to mail me. They also had me sign all the Paperwork twice because they drove the car and said the miles needed to Match. Someone put almost 900 miles on it from when I traded. Something definitely no right with that. I will be reporting this dealership to the Better Business Bureau. They need to be Audited!!! Finance Manager Sebastian keeps avoiding my calls and will not return calls. Owner of the dealership will not call me back either...Maybe they will response when the Stste gets involved and does a complete Audit of this Business. More

THIS IS AN AWESOME TEAM, AND NEW MANAGEMENT IS PHENOMINAL! I WOULD DEFINITELY RECOMMEND TO ANYONELOOKING FOR A NEW OR USED VEHICLE!!!! PHENOMINAL! I WOULD DEFINITELY RECOMMEND TO ANYONELOOKING FOR A NEW OR USED VEHICLE!!!! More

The service department was pleasant and professional. I felt like my car was in good hands. They returned it to me clean and running smoothly. Thanks again! I felt like my car was in good hands. They returned it to me clean and running smoothly. Thanks again! More

Started out great but quickly turned poor. I was about to purchase a very rare car from them and was ready to put a deposit down. However, when I reached out to let them know I was ready to do I was about to purchase a very rare car from them and was ready to put a deposit down. However, when I reached out to let them know I was ready to do so I did not hear back anything from them for several days. Three days later when I followed up the car had sold even though I had been coordinating the details of shipping, etc. for over a week. Apparently if someone else shows up with a check in hand it doesn't matter and they will happily sell it out from under you. With customer service and sales ethics like this it is no wonder Infiniti is a dying brand. DO NOT TRUST THEM! More