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INFINITI of Orange Park
Jacksonville, FL
150 Reviews
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Showing 150 reviews
April 16, 2025
Reviews from the web Autotrader 4. 8/5 1,728 reviews CARFAX 4.4/5 383 reviews Google review summary Reviews All oil43 job38 inspection24 technician22 +6 Sort by Most relev 8/5 1,728 reviews CARFAX 4.4/5 383 reviews Google review summary Reviews All oil43 job38 inspection24 technician22 +6 Sort by Most relevant Newest Highest Lowest Jeffrey L 10 reviews I recently had the pleasure of purchasing a brand-new Infiniti QX80 from HANANIA INFINITI Orange Park, and I can confidently say that the entire experience exceeded my expectations in every way. … More stacey brown Local Guide·257 reviews·1533 photos 4 months ago Brought my vehicle in for routine maintenance and a tire repair. The repaired tire did not have air, even though was guaranteed air was put in. Got vehicle home, checked tire, no air and vehicle alarmed no air in tire. The tech was told, … More 🙏❤️3 Hanania INFINITI of Orange Park (Owner) a year ago Stacey Thank You for your 5-star review! Congratulations on your new car! Hanania Infiniti is honored to be your Infiniti dealer in Jacksonville! If Hanania Infiniti can assist you in anyway please reach out to us at (904)512-2382 Angel Duncan Local Guide·108 reviews·289 photos 3 months ago Took my CPO vehicle in to have the battery replaced (thinking it would be a quick, simple, straight forward appointment). Unfortunately, that was not the case. After several hours and several hundred dollars spent, my vehicle was returned … More Hanania INFINITI of Orange Park (Owner) 2 months ago Angel, we thank you for taking the time to share about your visit. All of our reviews are closely considered so that we can continue to improve our processes and provide the best service to our customers. We value your feedback, and we would welcome the opportunity to turn your next experience into a positive one. J Glenn 1 review 3 weeks ago New While visiting your store last week looking for a new vehicle, I received diligent and professional customer service Mr. Clarence Crasberry. I would recommend to any new customers to reach out to him for an exceptional customer experience!! Jeffrey L 10 reviews a minute ago New I recently had the pleasure of purchasing a brand-new Infiniti QX80 from HANANIA INFINITI Orange Park, and I can confidently say that the entire experience exceeded my expectations in every way. From the moment I walked through the doors, I was greeted with professionalism, friendliness, and genuine hospitality. My salesman, "Scott", was exceptional throughout the entire process. He was extremely knowledgeable about the Infiniti lineup, especially the QX80, and took the time to walk me through every feature and trim option. He never once made me feel rushed or pressured, which made the experience that much more enjoyable. Scott listened to my needs, answered all of my questions, and made sure I found the perfect vehicle that matched both my lifestyle and budget. Behind the scenes, "Henry and Mark", the managers, were equally impressive. They were transparent, respectful, and clearly had my best interests in mind. They worked with me to make sure the deal was fair and that I was getting the most value for my investment. The financing process was smooth and efficient, and I truly appreciated their no-nonsense, customer-first approach. All in all, I highly recommend HANANIA INFINITI Orange Park to anyone in the market for a premium vehicle. Scott, Henry, and Mark went above and beyond to make sure I had a great experience, and I couldn’t be happier with my purchase. Thank you for making this such a memorable and positive car-buying journey! More
by Jeffrey L.
Employees Worked With
Mark Hanania, Scott Branson
March 28, 2025
I purchased a 2019 Acura ILX 10/2024; however, less than 1 month later the car shut off while driving. My local Acura Service department was unable to identify the cause of the problem due to no service co 1 month later the car shut off while driving. My local Acura Service department was unable to identify the cause of the problem due to no service codes detected. 5 months later, the car shut off again while driving. I took the car to another Acura Service Department with the same outcome. I am afraid to drive this car! I previously owned a new 2005 Honda Civic for 19 years, until it started shutting off while driving. A co-worker highly referred Kelly Mabrey. I trusted his to advise me regarding this big purchase. I notified him via text when the Acura first shut off and received no response. I’m making monthly car payments for a car which is unsafe to drive! “If you have any issues, please feel free to give me a call so I can make it right! I want to make sure that your experience was Truly Exceptional in every way. I’m dedicated to an excellent customer service experience for you!” This turned out to be my worst nightmare ever! More
by Stewart
Employees Worked With
Kelly Mabrey
July 28, 2024
Alesksandr Shafiyev is one of the worst sale associates I have ever met he is very unprofessional and lacks enthusiasm. He sold my son a used car, this was my son first car that he purchased on his own and t have ever met he is very unprofessional and lacks enthusiasm. He sold my son a used car, this was my son first car that he purchased on his own and this guy tried to hustle him. When I went with my son to pick up the car there were about 5 caution lights on from brake system to low tire pressure. So immediately I asked my son did he test drive the car his reply was no because he didn’t have his license at the time, so I asked the sales associate did he know all of these lights were on in the car and he said yes. So I asked why would you sell him this car like that, so my son said he didn’t want the car he replied well you’re not getting your down payment back. However, after talking to the finance manager, Steven Fowler, which was awesome he had the car sent to Service and had everything fixed on the car. While the car was in the shop for three days, we never heard from Alex. I am not advising against going to Infinity, but I would definitely advise you not to work with Alek. He is very unprofessional and does not care about his clients. More
by andannie1977
Employees Worked With
Steve in
July 21, 2024
Everyone from service to Kelly in finance were wonderful to deal with, when it came to purchase my new car! I highly recommend Hanania dealerships for all of your automobile needs :) to deal with, when it came to purchase my new car! I highly recommend Hanania dealerships for all of your automobile needs :) More
by Niki M
Employees Worked With
Kelly D Mabrey Sr
June 11, 2024
This is my 2nd time buying from this dealership, This time I went through Ron and had a great experience. Ron listened to me about my needs which made the buying process quite pleasant. I walked away wit time I went through Ron and had a great experience. Ron listened to me about my needs which made the buying process quite pleasant. I walked away with a brand new car that I Iove. More
by krmati77
Employees Worked With
Scott Branson
April 24, 2024
well, it looks like im done and now my husband will is too after getting my car serviced last week. Roger is no longer there. which is sad because he was always nice courteous and helpful. no other cars too after getting my car serviced last week. Roger is no longer there. which is sad because he was always nice courteous and helpful. no other cars but me when i pulled into the service area. when i went inside i said hi first because the 2 new guys were busy doing paper work I said so no one comes out and greets you anymore? They said usually but busy with paper work oh so I guess paper work is more important then your customers. ok. then I go to pay my bill at $150 plus for a oil change! I had a card that i get in the mail I was told years ago to save them because they will honor them it was one for $49.95. alot better then $150 right!?? Mike said I was killing him and would give me $25 off Whoopee! I have a stack of those too! Thanks for the hook up mike! smh AND on top of all that-they couldnt wash my car because of some excuse and would get me next time no thanks there will be no next time More
by shellih65
Employees Worked With
Roger Sain
April 05, 2024
Went in to check out a truck and sat down with our salesman ABDUL he was wonderful but the finance manager Mr. Hanania was horrible, We never even made it to the credit application before leaving. He salesman ABDUL he was wonderful but the finance manager Mr. Hanania was horrible, We never even made it to the credit application before leaving. He is rude and judgmental and very racist. I will not buy a car from someone like this. Someone needs to teach him to never judge a book by a cover. More
by Sabrinapresley83
Employees Worked With
abdul
March 24, 2024
My wife and I had a great experience purchasing a vehicle this dealership. Our salesman Jerry was outstanding! We really were unsure of what we wanted to do, and they put our minds at ease and made the buyin this dealership. Our salesman Jerry was outstanding! We really were unsure of what we wanted to do, and they put our minds at ease and made the buying experience so much better than the norm. We would highly recommend buying a vehicle from them! Tom & Gwen Brown More
by Thomasbrown55
Employees Worked With
Jerry Bennett. Sales department
March 22, 2024
I had a stellar experience with the vehicle I purchased. But watch out for the $4000.00 worth of up-charges. Also finance somewhere else and get better interest rates. Do you MATH before you sign anything. But watch out for the $4000.00 worth of up-charges. Also finance somewhere else and get better interest rates. Do you MATH before you sign anything. And don’t be leave anything your told other than there’s air in the tires. I love the vehicle but I got lowballed on my trade and forced to accept up-charges. Turned the advertised price upside down by $12,000 by the end of the deal. I do love my new vehicle but I really got the shot end. If I could do it all again: 1. Sell your vehicle rather than trade! 2. Refuse the Advantage Plan and walk away. SL. Hall USA, Ret. More
by Panzer_Commander
Employees Worked With
Sales re was OK, finance and management are shady., Roger Sain, Wayel Algabyali
March 12, 2024
Tried to purchase 2 different vehicles from them during the course of a week.Dealing with Levi was very frustrating and misleading at times.Pretty sure one of the vehicles was never on the lot.Seems a cert the course of a week.Dealing with Levi was very frustrating and misleading at times.Pretty sure one of the vehicles was never on the lot.Seems a certain degree of deception involved.Be on your toes. Greg, Ponte Vedra Beach More
by gatorgreg57
Employees Worked With
Levi
