INFINITI of Orange Park

Alesksandr Shafiyev is one of the worst sale associates I have ever met he is very unprofessional and lacks enthusiasm. He sold my son a used car, this was my son first car that he purchased on his own and t have ever met he is very unprofessional and lacks enthusiasm. He sold my son a used car, this was my son first car that he purchased on his own and this guy tried to hustle him. When I went with my son to pick up the car there were about 5 caution lights on from brake system to low tire pressure. So immediately I asked my son did he test drive the car his reply was no because he didn’t have his license at the time, so I asked the sales associate did he know all of these lights were on in the car and he said yes. So I asked why would you sell him this car like that, so my son said he didn’t want the car he replied well you’re not getting your down payment back. However, after talking to the finance manager, Steven Fowler, which was awesome he had the car sent to Service and had everything fixed on the car. While the car was in the shop for three days, we never heard from Alex. I am not advising against going to Infinity, but I would definitely advise you not to work with Alek. He is very unprofessional and does not care about his clients. More

Everyone from service to Kelly in finance were wonderful to deal with, when it came to purchase my new car! I highly recommend Hanania dealerships for all of your automobile needs :) to deal with, when it came to purchase my new car! I highly recommend Hanania dealerships for all of your automobile needs :) More

This is my 2nd time buying from this dealership, This time I went through Ron and had a great experience. Ron listened to me about my needs which made the buying process quite pleasant. I walked away wit time I went through Ron and had a great experience. Ron listened to me about my needs which made the buying process quite pleasant. I walked away with a brand new car that I Iove. More

well, it looks like im done and now my husband will is too after getting my car serviced last week. Roger is no longer there. which is sad because he was always nice courteous and helpful. no other cars too after getting my car serviced last week. Roger is no longer there. which is sad because he was always nice courteous and helpful. no other cars but me when i pulled into the service area. when i went inside i said hi first because the 2 new guys were busy doing paper work I said so no one comes out and greets you anymore? They said usually but busy with paper work oh so I guess paper work is more important then your customers. ok. then I go to pay my bill at $150 plus for a oil change! I had a card that i get in the mail I was told years ago to save them because they will honor them it was one for $49.95. alot better then $150 right!?? Mike said I was killing him and would give me $25 off Whoopee! I have a stack of those too! Thanks for the hook up mike! smh AND on top of all that-they couldnt wash my car because of some excuse and would get me next time no thanks there will be no next time More

Went in to check out a truck and sat down with our salesman ABDUL he was wonderful but the finance manager Mr. Hanania was horrible, We never even made it to the credit application before leaving. He salesman ABDUL he was wonderful but the finance manager Mr. Hanania was horrible, We never even made it to the credit application before leaving. He is rude and judgmental and very racist. I will not buy a car from someone like this. Someone needs to teach him to never judge a book by a cover. More

My wife and I had a great experience purchasing a vehicle this dealership. Our salesman Jerry was outstanding! We really were unsure of what we wanted to do, and they put our minds at ease and made the buyin this dealership. Our salesman Jerry was outstanding! We really were unsure of what we wanted to do, and they put our minds at ease and made the buying experience so much better than the norm. We would highly recommend buying a vehicle from them! Tom & Gwen Brown More

I had a stellar experience with the vehicle I purchased. But watch out for the $4000.00 worth of up-charges. Also finance somewhere else and get better interest rates. Do you MATH before you sign anything. But watch out for the $4000.00 worth of up-charges. Also finance somewhere else and get better interest rates. Do you MATH before you sign anything. And don’t be leave anything your told other than there’s air in the tires. I love the vehicle but I got lowballed on my trade and forced to accept up-charges. Turned the advertised price upside down by $12,000 by the end of the deal. I do love my new vehicle but I really got the shot end. If I could do it all again: 1. Sell your vehicle rather than trade! 2. Refuse the Advantage Plan and walk away. SL. Hall USA, Ret. More

Tried to purchase 2 different vehicles from them during the course of a week.Dealing with Levi was very frustrating and misleading at times.Pretty sure one of the vehicles was never on the lot.Seems a cert the course of a week.Dealing with Levi was very frustrating and misleading at times.Pretty sure one of the vehicles was never on the lot.Seems a certain degree of deception involved.Be on your toes. Greg, Ponte Vedra Beach More

Dealership nice and Clean and quiet. They had coffee and water to drink. A place to sit and watch TV or go work on a computer of your own. They had coffee and water to drink. A place to sit and watch TV or go work on a computer of your own. More

I have 2 Infiniti autos. and have used your service department many times, This time was a bad experience form lack of communication. I was told they would contact me during and have used your service department many times, This time was a bad experience form lack of communication. I was told they would contact me during the day and I heard nothing. So when I called they said it had been looked at and they would be back in touch. I called again and they said it was being finished up. 30 minutes later they texted me it was ready for pick up. The next morning It would not start. This time when I called I was told to get it jumped and drive it to the dealership or have it towed to the dealership. We then called back and asked for a manager to call us back we have not heard anything yet and this is one full day later. To say We are unhappy with the front staff at the dealership is an understatement at best. I will be driving across town to the Infiniti dealership on Atlantic. More