INFINITI of Northern Kentucky

Everyone at the dealership was great. Traveled from Fort Wayne, IN. To make the purchase. Thanks to all the staff who made the process hasselfree/memorable. Wayne, IN. To make the purchase. Thanks to all the staff who made the process hasselfree/memorable. More

When they first opened it was a clunky experience but they have got it down now. The payment process and loaner car process went great. My service advisor was a young woman who is not in the list but s they have got it down now. The payment process and loaner car process went great. My service advisor was a young woman who is not in the list but she was very efficient and helpful. More

My fiancé and I drove nearly 500 miles purchase our 2010 Toyota 4Runner for $20k except the vehicle was much less than what we had expected. The tires were bald and, quite frankly, unsafe to be driven on. T Toyota 4Runner for $20k except the vehicle was much less than what we had expected. The tires were bald and, quite frankly, unsafe to be driven on. They were overly courteous to open up for us on a Sunday but I noticed that they also had other customers in there that same day so I’m not sure if this was just out of courtesy or not at this point. We brought the vehicle to our local Toyota dealer to get the Takata airbag issue taken care of (first red flag, the dealership did NOT get this fixed before they sold us the car). We also wanted to get a noise checked out that was coming from the back driver side (assuming it was just tires, so $800 later those ended up getting replaced but was still making the noise). Come to find out it’s the wheel bearing, 900 and some change. This is a huge safety concern, the wheel could have seized up while we were driving back to Georgia and all we were told by Infiniti of Northern Kentucky was that we bought this vehicle as-is. I’m one of the last people that will be against someone making a dollar but if you’re going to willingly sell a vehicle to someone who has to drive 500 miles back with these issues then there’s a huge morale issue here and a complete lack of concern for safety. We’ve been in contact with the “executive manager”, whatever that even means, and was informed that he wanted us to take down our honest reviews because they’re a new dealership. He “respectfully requests” we remove these reviews but I can’t do that in good faith knowing that they put on such a good front to sell us a vehicle with so many problems. More

I always receive great service here. Mike always follows through well and the quality of work is excellent. Very timely and effective service work conducted. Everyone that I have interfac Mike always follows through well and the quality of work is excellent. Very timely and effective service work conducted. Everyone that I have interfaced with are friendly and professional. More

Very Professional Everyone at the dealership was very courteous, professional and friendly! The building is spotless and in excellent condition. I loved the decor. I Everyone at the dealership was very courteous, professional and friendly! The building is spotless and in excellent condition. I loved the decor. I would highly recommend anyone interested in a car to use this dealership. More

efficient, pleasant, courteous Facility is in excellent condition, clean, well maintained. The service experience was "perfect" from the online scheduling to the updates prior to t Facility is in excellent condition, clean, well maintained. The service experience was "perfect" from the online scheduling to the updates prior to the appointment all the way through the check out process. More

Everyone at the dealership (Marcus, John, Chelsea, Tammie, Casey and Stephen) was cordial, straightforward and responsive. My wife and I were very pleased with Stephen’s willingness structure a deal t Tammie, Casey and Stephen) was cordial, straightforward and responsive. My wife and I were very pleased with Stephen’s willingness structure a deal that fit within our budget. The closing process was quick and efficient; we were out the door in about an hour. We would definitely return to the dealership in the future. More

Fast & Friendly! High quality service provided quickly! Sara, my service representative, was super nice and friendly, and Scott, the mechanic, took the time to talk to High quality service provided quickly! Sara, my service representative, was super nice and friendly, and Scott, the mechanic, took the time to talk to me personally with Sara to ensure I understood exactly what was going on with my car and what needed to be done to get things back in top shape. I greatly appreciate the time and knowledge provided by everyone in this dealership without trying to sell me things I don't need! More

Excellent Customer Care Mike made the whole process stress free and easy. I was able to have my car dropped off while I was out of town and when I landed back in town, he pic Mike made the whole process stress free and easy. I was able to have my car dropped off while I was out of town and when I landed back in town, he picked me up from the airport and took me to the dealership where my car was ready and waiting (and sparkling clean!). More