INFINITI of Northern Kentucky

Mike and the service team exceeded my expectations! The car looked great and performs top notch. Love the car wash and the team at Infiniti of Northern Kentucky. car looked great and performs top notch. Love the car wash and the team at Infiniti of Northern Kentucky. More

Efficient, courteous, service orientation, very functional waiting area. Requiring a minimum of 25 words to submit my review is ridiculous and a big incentive to not provide a review the next time! functional waiting area. Requiring a minimum of 25 words to submit my review is ridiculous and a big incentive to not provide a review the next time! More

Mike takes good care of me!! I always leave a happy customer!! Oil changed, car washed and vacuumed out. Grade A service. :) Thanks, L. T. customer!! Oil changed, car washed and vacuumed out. Grade A service. :) Thanks, L. T. More

Mike - Service Manager provided exceptional followed thru and met my expectation with the exchange of a replacement tire. Little wait time and exceptional service, Thank you.. and met my expectation with the exchange of a replacement tire. Little wait time and exceptional service, Thank you.. More

The staff was warm, friendly and knowledgeable. The service excellent and expedient...keeps the customer coming back. The quality of everything appeared to match the quality of the whole organization . service excellent and expedient...keeps the customer coming back. The quality of everything appeared to match the quality of the whole organization . More

AJ went above and beyond to ensure that the issues I was having with my vehicle were addressed to my satisfaction. My factory warranty had just expired and he went out of his way to contact the parts distr having with my vehicle were addressed to my satisfaction. My factory warranty had just expired and he went out of his way to contact the parts distributor and save me a lot of money on a part that needed to be replaced. He makes customers feel valued and works hard to ensure that their needs are met, consistently providing top notch customer service! More

AJ went above what I had expected and I really appreciate him taking care of an issue. I really appreciate the convenience of the service department picking and dropping off my vehicle. Huge plus! him taking care of an issue. I really appreciate the convenience of the service department picking and dropping off my vehicle. Huge plus! More

Honestly could not say enough about this dealership 🎉as someone who’s had the worst purchase experience with my last vehicle, it was the opposite experience with Infiniti Northern Kentucky. No creepy/pushy someone who’s had the worst purchase experience with my last vehicle, it was the opposite experience with Infiniti Northern Kentucky. No creepy/pushy sales talk that makes you feel like you got suckered or jipped! The Best part: I did not have to step into a dealership AT ALL! But maybe it would have been okay to do so at Infinity Northern Kentucky with their superior customer service!! 1. Chelsey - from the moment she called me till purchase, she has been nothing but helpful, accommodating, not pushy and very patient with my requests. She facilitated an in-home test drive ON THE SAME DAY 🤯🎉. And made sure to follow-up and run the numbers for me! It was like talking to a friend the whole time, knowing she had my best interest. 2. Sam- awesome guy! Came to my house all the way from Kentucky to West Chester for my test drive, Answered all my questions and was very patient with my test drive, gave me all the information about warranties, dropped off the car / paperwork for signatures/ picked up my trade the day after test drive! 🎉 3. Casey - great follow-up! Gave me an awesome rate for my trade! And made sure to let me know about other things I can avail of without being annoying and pushy! I have already recommended this dealership to friends! Love my SUV and love this dealership! PS Chelsey should get 5 stars too! But she’s not on the list below! More

Top notch service from Rob Martin and his team at Infiniti NKY! I was out of town when I contacted Rob about purchasing a used Q60. He handled the whole thing that afternoon. He also coordinated the Infiniti NKY! I was out of town when I contacted Rob about purchasing a used Q60. He handled the whole thing that afternoon. He also coordinated the offsite window tinting and local delivery so I could surprise my wife with her new car. Thank you Rob, you're a class act! More

had a great experience and the service was wonderful. I had a great experience and the service was wonderful. I really enjoy coming to this dealership and I LOVE my car. I am so much happier with this Infi had a great experience and the service was wonderful. I really enjoy coming to this dealership and I LOVE my car. I am so much happier with this Infiniti dealer. More