INFINITI of Northern Kentucky

This dealership is one of the worst places that you can spend your money at. I have decided to purchase my vehicle living in NC. Needless to say, I did not need to be sold as I have already made my deci spend your money at. I have decided to purchase my vehicle living in NC. Needless to say, I did not need to be sold as I have already made my decision. When I contacted Infinity of Northern Kentucky, I was placed with Mark as my salesman. Mark did not show a lot of interest in working with me. Half the time he was not at his desk, half the time he was not answering his phone. I believe that every business needs to be transparent with their pricing. I have agreed to pay full price for my vehicle. After receiving my paperwork for signature, I see a $999 added to the overall purchase price that read-accessory. After I inquired what was the accessory in question, I was told that the dealership puts a protective coating on top of vehicle's paint. I also was notified that I am not able to decline coating even though it was an accessory which usually means that you are able to refuse to purchase. A reasonable question becomes:" Why is fee was not added to the price that was advertised on line?" Looks like a very bad and shady business practice. After some consideration, I have agreed to this up charge as I really wanted this vehicle. Finally, I received my car, just to discover that I was only given one key. Mind you, I have paid close to $50,000 for this vehicle. I can see not to receive a spare if you are buying a used car from a small dealership for $10-$20k. However, when you purchase a luxury vehicle, you expect two keys. I contacted Mark asking for a spare key. He responded that he will ask about it. I have not heard back from him. Moreover, 3 days later it was discovered that the rare middle seatbelt was not latching and needs to be fixed. Yet another expense that I have to assume at this point. I have reached out to the sales manager ( Casey Head) who promised to look into the issues mentioned above...After, forgetting to return my emails and dodging my calls for weeks, I have not received any answers and nothing was ever solved. Thus, select another places to do business as this place lacks integrity and has poor business practices. More

I recently purchased a 2024 Infiniti QX60 from Sierrra and she was excellent! This process was one of the smoothest car purchasing experiences I've had. She was very hands on, constant communication and and she was excellent! This process was one of the smoothest car purchasing experiences I've had. She was very hands on, constant communication and personally delivered the vehicle because I lived over two hours away from the dealership. I definitely recommended Sierra for your Infiniti purchasing experience at Infiniti of Northern Kentucky! More

Great to purchase a car ,Sierra was very helpful she is a model for car sales people. model for car sales people. More

My sales rep Sierra was very helpful and great to work with. Can not say enough about her and Infinity of Northern Ky. The sales manager was also. Great to work with. with. Can not say enough about her and Infinity of Northern Ky. The sales manager was also. Great to work with. More

They stayed open late as I drove from out of town. 90% of the purchase was done online. I got there and vehicle was even better than advertised. Signed paperwork, traded keys and done. 100% satisfied 90% of the purchase was done online. I got there and vehicle was even better than advertised. Signed paperwork, traded keys and done. 100% satisfied More

Their professionalism, courtesy, and hospitality were exceptional. It made my trip from Pittsburgh, Pennsylvania worthwhile. Sam Cottongim was awesome he came an picked me up from the airport. That tr exceptional. It made my trip from Pittsburgh, Pennsylvania worthwhile. Sam Cottongim was awesome he came an picked me up from the airport. That truly made my day and trip. Thank you Infiniti of Northern Kentucky. More

Best place , very professional and the best customer service , the service department is outstanding , and the sales department is awesome also . service , the service department is outstanding , and the sales department is awesome also . More

Top notch service and professionalism. People want to do business with good people. Well, I'm happy to report that Infinity of NKY has some GREAT people now! People want to do business with good people. Well, I'm happy to report that Infinity of NKY has some GREAT people now! More

Infiniti of northern Kentucky there service there is a 5 star really good work in my q60 ride like new star really good work in my q60 ride like new More