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INFINITI of Northern Kentucky

Fort Wright, KY

4.5
353 Reviews
Call Dealership (859) 320-1000
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1945 Dixie Hwy

Fort Wright, KY

41011

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353 Reviews of INFINITI of Northern Kentucky

January 03, 2023

Infiniti of northern Kentucky there service there is a 5 star really good work in my q60 ride like new More

by Richardjackson438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefon miller
Report | Print
November 16, 2022

The shop is very clean and everybody who helped purchase my car was very kind. More

by Mella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leslie Sauls
Report | Print
September 16, 2021

Everything was on time and very professional. The staff was friendly and knowledgeable. I will definitely come back. More

by CINDY30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Class, Nickea Rider
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September 16, 2021

Great customer!! Provided warranty information that I was unaware of. Service team was awesome and answered all my questions. More

by DIAPAC00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nickea Rider
Report | Print
September 11, 2021

Bonnie Kasik helped assist in my sale. An amazing person who cares for her clients. She helped me find a what I was looking for in my price range. Leslie worked so hard to make it all happen! More

by JILLTEPE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie Kasik, Casey Head, Leslie Sauls
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September 03, 2021

I made an appointment for my oil change. It took an hour and a half. I think you may have overbooked. The people are great. Thanks More

by MICHAEL3133
Recommend Dealer
No
Employees Worked With
Brian Class
Report | Print
Sep 04, 2021 -

INFINITI of Northern Kentucky responded

Michael, Thank you for your feedback . This is how we continual improve. If you have further feedback and insight , I would love to hear. An hour and half for oil change and hand wash/vacuum is average timing. If these items did not occur or ball was dropped in anyway please let me know. I appreciate the kind words about our employees we do try our best to be great !! Daryle Morris daryle@infinitinky.com

September 01, 2021

The service was excellent! This was a very easy group to work with and I get exactly what I wanted in terms of a lease! More

by ADAM.MYERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Sauls, Rick Appelman
Report | Print
September 01, 2021

My purchase was cash which made it very quick to get in and out. John and Casey were fantastic to work w. Great/low stress atmosphere. More

by SHANNONTANNER26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jorge, Casey Head
Report | Print
August 20, 2021

Great location! Friendly helpful service managers who always keep me updated on things for my QX60. I waited this time and was able to connect to my office and work while I was there. It worked out great More

by KMCARR07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryle Morris, Brian Class, Nickea Rider
Report | Print
August 19, 2021

Rick Appelman the sales manager was extremely helpful through out the entire process with the purchase of my off-lease. Overall 5 out of 5 and would highly recommend. More

by TH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Appelman
Report | Print
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