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INFINITI of Lynnwood - Service Center

Lynnwood, WA

4.7
370 Reviews

370 Reviews of INFINITI of Lynnwood - Service Center

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March 13, 2024

Ben was super helpful and friendly. I would come back to this dealership just so I wouldn't have to deal with anyone else but him. More

by sjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Mar 13, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing Ben and our team to assist you. We are happy that Ben provided you with a helpful and friendly customer experience. Thank you for choosing INFINITI of Lynnwood!

March 11, 2024

Service was good, Ben was a good. Not sure what happened but I thought I did not ask for a tire rotation, then they did one anyway. It’s not a big deal though More

by tyswartz98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Mar 12, 2024 -

INFINITI of Lynnwood responded

Thank you for taking time to share your 5 star review and we are happy that Ben provided great service and customer care. We are sorry for any miscommunication during your visit regarding your services and we will be looking forward to providing you with an exceptional experience at your next visit with our team. We appreciate you and your business!

March 11, 2024

The service was completed in a timely manner, less time than I was originally expecting. More

by Shannantidwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Mar 12, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing our team to assist you with your service needs. We are happy that your visit and customer experience was timely and positive. We will be looking forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

March 11, 2024

Ben is the best! !! Always explains everything completely. He definitely provides 5 star service. Highly recommended. More

by SMITHMONICA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Jeanneret, Ben Lutz, Kyra Russo
Mar 12, 2024 -

INFINITI of Lynnwood responded

We agree, Ben is amazing! We appreciate your kind review and recommendation and it was our pleasure assisting you. We are grateful for your business and happy that Ben provided you with 5 star customer care. Thank you for choosing INFINITI of Lynnwood!

March 09, 2024

Took my car in to get an oil change and a tire rotation. Everyone was super friendly. It took a little longer than what I was told, but they took some money off my bill which was nice. More

by Cbxlyghts95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Mar 12, 2024 -

INFINITI of Lynnwood responded

We appreciate you and we are happy to hear that your experience with our team was a friendly and positive one. We are sorry that your wait was longer than expected and grateful for the opportunity to offer a small discount to make things right. Thank you for choosing INFINITI of Lynnwood and for allowing us to assist you. We are grateful for you and your business!

March 09, 2024

Staff were very efficient and great to work with. I would definitely recommend them. Joel did do a great job in resolving a problem we had More

by glbravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

INFINITI of Lynnwood responded

We appreciate your kind review and recommendation. We are grateful for your business and happy that Joel provided you with exceptional customer care. It is our pleasure assisting you and we will look forward to your next visit with us. Thank you for choosing INFINITI of Lynnwood!

March 09, 2024

Joe and Fred are very nice and taking good care of our car. We really appreciate their kindness and their expertise. They are experienced and Knowledgeable Please tell them thank you for us. Please give b More

by sftsai
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred
Mar 12, 2024 -

INFINITI of Lynnwood responded

You are very welcome and it is our pleasure assisting you! We appreciate your kind review and we are glad that you had an exceptional experience with our team. Thank you for choosing INFINITI of Lynnwood and trusting our service team to keep your car in great condition!

March 06, 2024

Thank you for great experience as always. Very fast and efficient service. Thank you so much! More

by MALU.LU95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Lutz
Mar 07, 2024 -

INFINITI of Lynnwood responded

We appreciate your loyalty to our team! We are happy that you were once again provided with great customer care and it is our pleasure assisting you. Thank you sharing your kind review for continually choosing INFINITI of Lynnwood. Have a wonderful day!

March 06, 2024

Happy that they came to pick up my car for the service and bring it back. That was very convenient. And the gentleman who picked up the car was very professional and kind. I call it waouh service. More

by Ange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The manager of service 5 star
Mar 06, 2024 -

INFINITI of Lynnwood responded

Thank you Ange for the kind review and for allowing our team to assist you with your service needs. We are happy to hear that our valet service was convenient, professional and kind and that you were provided a full 5-star experience. Thank you for choosing INFINITI of Lynnwood. We are grateful for you and your business!

March 05, 2024

You did a diagnostic on my window and gave me a price to fix it. Started the work and then two days later came back and said, by the way, it is going to be another $400 because we did not do a proper diagn More

by billm1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Lutz
Mar 05, 2024 -

INFINITI of Lynnwood responded

We are very sorry to learn about your disappointment in your experience. Please reach out to our Management team at (425) 409-6274 or email customercare@infinitioflynnwood.com if you would like to discuss your experience further. We welcome any opportunity to learn how we can earn back your trust and confidence in our team. We look forward to hearing from you.

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