INFINITI of Lynnwood

This was my first visit to Kuni Infiniti in Lynnwood, WA. I had to get my oil changed and assess some expensive replacements suggested by an other dealer on which I had my own doubts. My experience with this I had to get my oil changed and assess some expensive replacements suggested by an other dealer on which I had my own doubts. My experience with this dealership has been outstanding and has revitalized my respect towards Infiniti. The people at this dealership truly care for the customer and provide you with an accurate picture of the condition of your car which I thought was rare in today's world. Service folks were just exceptional and such people are the key assets to an organization. The original price on the oil change itself is unbeatable and I was given a 20% online discount. Also, I was told that the replacement suggested by another dealership could wait for some more time and I was very relieved to hear that since I had spent so much on the car already. Also, little things like the setup in their waiting area with a big screen TV, free soda, coffee and snacks I thought gives an impression of how well they value the customers(Thanks for the biscotti!). This dealership is 10-12 miles away from my closest dealer. Yet, I would not mind driving down there for my next visit. They might not have profited much during my first visit - but I know where to go for my next scheduled service which will cost around a $1000 and in fact for any service issues. More

Usually I'm skeptical if I see all reviews are perfect scores. But we could not be happier with this car buying experience. Our contact person, George Riad, was such a sincere and straight forward person scores. But we could not be happier with this car buying experience. Our contact person, George Riad, was such a sincere and straight forward person. There is no game playing at all. He found us the car we are looking for and provided detailed information. He also made many very helpful suggestions to us. When dealing with price, his manager Mitch sat with us for the session. It was straight eye to eye conversation. No back-and-forth "approval" is required. They offered a great price and also added some freebies. If any draw backs, I'd say that we wish the paperwork was done much more efficient. We run into the lady who is new. Our deal was the first one she has ever done. It took a looooong time. But everyone was nice and friendly throughout. More

We received way better service and pricing than we expected. From the beginning the staff was friendly and we never got pressured into buying a car (other dealerships would have). We received frequent expected. From the beginning the staff was friendly and we never got pressured into buying a car (other dealerships would have). We received frequent updates on the status and repair of our car. We didn't mind that our repair would take longer because we were provided a free loaner car for the time. Tim was very friendly and personable. He helped us find the best pricing and even informed us of discounts they offered. We're so satisfied with our service we will definitely be back for future repairs and even regular maintenance. More

I went in for an oil change and to replace my left power-window motor. These guys did it for less than any other dealership around and even lower than a local mechanic shop's price. Also, they went ah power-window motor. These guys did it for less than any other dealership around and even lower than a local mechanic shop's price. Also, they went ahead and replaced some parts due to a recall. Overall, I was very satisfied with them. If you have an Infiniti, I would highly recommend going to these guys and giving them a try. More

I had an excellent experience at Kuni Westside Infiniti in Lynnwood. I was interested in a used Mercedes on their lot and dropped in to check it out. Ken Galimanis was very helpful, wrote down and found in Lynnwood. I was interested in a used Mercedes on their lot and dropped in to check it out. Ken Galimanis was very helpful, wrote down and found the answers to all my questions, and was a critical part of making the experience really good. Sales Manager Terry Kuenzi was also a pleasure to work with. I wound up purchasing the car, but there was a minor issue they promised to fix so we made an appointment for the following week. Again, everything went as scheduled, no surprises, the work was done correctly and on time, etc. The bottom line is that I feel like I received a good deal, I worked with people that I thought were very professional and trustworthy, and I would happily recommend this dealer to others. More

This was my second service appointment with Kuni and both were great experiences. Everyone was so friendly, especially Gary. This appointment involved warranty work as well as service and a loan car was pr were great experiences. Everyone was so friendly, especially Gary. This appointment involved warranty work as well as service and a loan car was provided for my use. Gary kept me informed of progress along the way and made everything easy and convenient for my schedule. I would highly recommend this dealership. More

Best car-buying experience ever as a single woman. I was looking at Acura and Lexus, but I loved the low-key, no pressure approach and emphasis on courtesy and customer service. Ask for Ken if you stop in. looking at Acura and Lexus, but I loved the low-key, no pressure approach and emphasis on courtesy and customer service. Ask for Ken if you stop in...he is very good at listening to what your needs are and finding the car that best suits your needs. He was also very flexible in working around my schedule, and I wasn't forced to sit through 2 hours of negotiating xxxx in a tiny office - ba da bing, ba da boom - we were done and everyone was happy. I love my G37x! More

great people and great prices. everything was easy and smooth. i do like their email notification of service performed, makes it easier and saves time on phone conversations. loaner car was good and new. smooth. i do like their email notification of service performed, makes it easier and saves time on phone conversations. loaner car was good and new. price was much cheaper than other dealership. More

Kuni Westside Infiniti (KWI) has one of the friendliest, and the most professional staff in the business. My car buying experience at KWI was pressure free. Chris, and George were very patient with me. They and the most professional staff in the business. My car buying experience at KWI was pressure free. Chris, and George were very patient with me. They let me test drive any car I chose. Terry, the sales manager, helped me with the pricing. Tim, the proud service manager, answered my service related questions, and showed me his organized, clean, and high-tech service bays. The money man, Michael was thorough, and answered my questions patiently. I left KWI with a big smile on my face, and a nice car to drive! Thank you, guys! Jeff More

This was by far the best customer service experience for me. I visited Inifinity of Kirkland and they wouldn't let me test drive w/o a credit check. All the parties involved were GREAT as Kuni and I will r me. I visited Inifinity of Kirkland and they wouldn't let me test drive w/o a credit check. All the parties involved were GREAT as Kuni and I will recommend them to my friends and family. Thanks you Kuni for your excellent service and for working such a great deal with a low interest rate! More