INFINITI of Lynnwood

I had a great experience with Kuni Westside Infiniti. This was my first time ever buying an Infiniti and using the Kuni dealership. It was a very satisfying experience and everything about them speaks t This was my first time ever buying an Infiniti and using the Kuni dealership. It was a very satisfying experience and everything about them speaks to perfection! I am mostly excited about my G37x and it's power and handling ability. The staff (Tim, Roberta, Richard, Carrie) were all friendly and professional. I will be back! More

I had a great experience with Kuni. The team took the time to answer all of my questions, and I appreciated having a loaner car to take home for the evening as I thought about which vehicle to purchase. time to answer all of my questions, and I appreciated having a loaner car to take home for the evening as I thought about which vehicle to purchase. I had intended to take an AWD Q50 home as that was what I hoped to purchase, but I found that the loaner wasn't actually AWD. The team apologized for the mix-up and I was able to test drive another AWD version the next day. Once I decided on the make/model, they were able to find a fit for me with the color package I wanted. I've had the car for about 3 weeks now and I am very happy with the choice! More

Great staff friendly and there wasn't any pressure to buy. This was one of the main reasons we returned to buy. Overall, a very pleasant experience. buy. This was one of the main reasons we returned to buy. Overall, a very pleasant experience. More

I purchased a used vehicle from this dealer in July 2013. I had researched the car and the dealer extensively on the internet and thought I would have a good experience there. Despite the salesman's claim I had researched the car and the dealer extensively on the internet and thought I would have a good experience there. Despite the salesman's claim that they do a multi-point check on all their used cars before they are put up for sale, I had to have a water leak repaired in October 2013 at a cost of over $100 and over $1,000 in mechanical repairs done in November 2013 after the check engine light came on. I took the car to my mechanic to run diagnostics and give me an estimate on the required repairs. One of the spark plug wires had been chewed up, presumably by a rodent, so I had a complete tune-up done. The air box on the mass air flow sensor was not secured properly and the case was not sealed, resulting in damage to the air flow sensor so that had to be replaced, and the fuel injection system was serviced. These seem like fairly basic things that would have been noticed and dealt with by an experienced mechanic at the time the dealer did their multi-point check on the car. Given that I paid top dollar (admittedly my fault) for this car and that I was purchasing from what I thought was a reputable dealer, I hoped that it would last for at least a year without the need for major, expensive repairs. In addition, it took almost 2 months and 4 phone calls before the refund check for excess licensing fees was mailed to me. The lady who took the first call told me it typically takes about a month to process and I would receive a check within 2 weeks. The second call, more than 2 weeks later, I was told someone would call me back - I never received a return call. The third call I left a voice message, but still no return call. The fourth call, I spoke with Heather in Accounting and she said she had the check and would mail it the next day. I realize it's a gamble when purchasing a used car, but this has been one of the most disappointing experiences I've ever had. More

Bought a 2010 XF 3 weeks ago that had supposedly been through a multi-point inspection. The entire transaction was handled through the receptionist, and almost nobody could answer any tough questions abo through a multi-point inspection. The entire transaction was handled through the receptionist, and almost nobody could answer any tough questions about what they were selling me. 8 days after I bought the car, I noticed it was leaking fluids. By the time I brought it into another dealer (3 days later) warning lights were coming up on the dash. 14 days after purchase I found that the car needed a new water pump & main hose that was visibly corroded, both front control arm bearings were blown out and leaking, and the internal cabin light main board needed replacement because cabin lights were flickering! $5,000 later I have the car they should have sold me to begin with - all within the first 30 days of purchase...these guys are just used car salesmen posing as a reputable luxury new car dealer. More

A few months back, I purchased Acura RDX from these folks. I had Excellent experience throughout the whole process. The Sales person " Dawn" was precise, very helpful and emphasized so much on providin folks. I had Excellent experience throughout the whole process. The Sales person " Dawn" was precise, very helpful and emphasized so much on providing me a great experience. In the past, I had to haggle over everything at a dealership. Some dealership makes it so difficult for you to get out of there without buying something they were selling... You get out of there mentally and physically drained and hating them. The first time I went to Kuni, I spent 45 minutes learning about the car, the test drive and haggling over the price. There really was not much room to haggle since they had it priced pretty good. I left and further negotiated the price thru email. Finally at one point we both agreed over a price and the deal was done without me going there. The second time I walked there, the paper work was processed in 30 minutes. I was given the options of buying warranty packages but not pressured at all. I simply signed all the papers, I was shown all the numbers matching from what we had discussed and that was incredible. For the first time, I didn't freak out. Dawn was kind enough to deliver the car herself to our doorstep so I could surprise my wife. There were a couple of issues with the car that we discovered the next day. Since the car was under warranty, we drove the car back to Kuni and the issues were taken care of without any charges. We were given a brand new Infiniti as a loaner car while our car was getting fixed. Over all, we had great car buying experience and would definitely recommend them to all our friends. More

I bought a new 2012 Infiniti G37X for my friend at this dealership. My first visit involved checking out their used car inventory when I was assisted by Dawn Adam. She was very helpful, patient, Smart and dealership. My first visit involved checking out their used car inventory when I was assisted by Dawn Adam. She was very helpful, patient, Smart and funny person to deal with. We test drove a G37 with Dawn during which she was so helpful and provided us with all the technical details and showed huge patience in answering all our questions. We didn't buy the car that day, as we felt it had more mile than what we anticipated to buy but asked her to give us a call if she come up with any other cars with low miles.After saying that we left the showroom feeling the Great and Top Notch customer service. Dawn started to work on our specifications and she got back to us after 3 weeks with the exact model we wanted. She contacted us as soon as they got the car into their inventory and even before the car picture were uploaded into their website. We gave a call and said that we would be down there in the evening to have a look at the car. At that point the car was in the service area and Dawn had all matters taken care of before we arrived to see the car. As we went to the see the car at 7 PM we just thought of having a look at the car on that day because I was in a feeling that the if takes some good amount of time to make the negotiations and close the deal but to my surprise we were in and out in two hours with the car. Dawn helped me in getting the car I waited for a while and that too with a Great Deal. Great appreciation to the her professionalism and great Customer Care. In the span of 10 month I had bought 5 cars (for myself and my friends) from different dealers and went to almost 10 different showrooms while making those deals. Among all my experiences I rate DAWN was the best and sweetest person that I had met. Her service and customer care were TOP CLASS. More

Tim is very engaged and responsive with his customers. He was able to get me in and out very efficiently with minimal disruption to my day. was able to get me in and out very efficiently with minimal disruption to my day. More

I went to Kuni Westside Infiniti looking to lease a G37x, but I left unable to negotiate a price to my liking. On my way home, I got into an accident in the vehicle I was planning to trade. The damage was but I left unable to negotiate a price to my liking. On my way home, I got into an accident in the vehicle I was planning to trade. The damage was minor, but was definitely going to take some time in a repair shop. I returned to the dealership and they took it in stride and said they would help me work through repairs. I am likely to improve my offer if they live up to their promises. I hope to soon be driving my new G37x. I will update this review once this deal completes, for better or worse. I have never reviewed a dealership and I've purchased/leased my fair share of automobiles. If Kuni comes through, they deserve a great review. Right now they're just another dealer with just another salesman. I will however remain hopeful.... More

Sales: Ok, with my past experience with Kuni, so I Sales: Ok, with my past experience with Kuni, so I decided to trade-in for something newer car. Right after detail work, noticed some paint scratche Sales: Ok, with my past experience with Kuni, so I decided to trade-in for something newer car. Right after detail work, noticed some paint scratches on the left side of the front bumper, Joe M acknowledged and promised to take care of the paint as soon as the paint guy is available. Scheduled an appointment to take care of this. There is some good in people, I guess. Sales Manager (New Car): I had a bad start with car sales manager Jeff M. We all know that these guys play with the numbers, that is the bottomline. Well, he could have manipulated the system to even lower my payments and stay within 72 monthly terms. Somehow, math did not work, but I had to accept one more year in addition to 72 months. Jeff M did give me an option of Lease, the payments are still higher than what I am currently paying. It was late night, overall, friendly experience with Jeff M, as well. Finance: While I am waiting on Registration papers, I hope there are no more surprises with the Car and the payments. Tori M stayed late in the evening to seal the deal, paper work, mainly. Good work there. More