INFINITI of Hanover

First I would like to say thank you to Christina Gardner our sales associate who was extremely pleasant and professional to work with while looking for a SUV. I would definitely recommend her and of course our sales associate who was extremely pleasant and professional to work with while looking for a SUV. I would definitely recommend her and of course ifiniti of hanover. All the associates were very pleasant. Shout out to Kalvin who we spoke to first a few days ago and because of his professionalism we returned to purchase the suv. Another shout out to Paul the finance manager was very informative with the paperwork. I would recommend ifiniti of hanover for anyone looking to purchase a vehicle. More

Outstanding and Professional Customer Service! Riki Bokavich and Dennis Nguyen were both knowledgeable professionals who provided outstanding customer service! I traveled 120 miles across the stat Riki Bokavich and Dennis Nguyen were both knowledgeable professionals who provided outstanding customer service! I traveled 120 miles across the state since Infiniti of Hanover had the QX50 in stock with the color and options that we wanted. Upon arrival at the dealership, I was greeted by the receptionist who promptly escorted me to the waiting area...within minutes both Riki and Dennis arrived to begin the paperwork and delivery process. Despite a minor issue with the title/registration (which was quickly resolved), the process was seamless. The car was detailed to perfection, full tank of gas, registered and inspected and I was on my way back to Western Massachusetts. Both Riki and Dennis are great ambassadors for both Infiniti of Hanover and Infiniti USA. More

amazing experience! Dennis was awesome and easy to work with! Wonderful Experience! I would recommend this dealership and will definitely shop there again! You cant go w Dennis was awesome and easy to work with! Wonderful Experience! I would recommend this dealership and will definitely shop there again! You cant go wrong with them! More

Buying cars in the past has been,a not so pleasant experience.This was exactly the opposite,everything was explained clearly and easily,and with the holiday season they were able to speed up the proce experience.This was exactly the opposite,everything was explained clearly and easily,and with the holiday season they were able to speed up the process so we had our new car sooner than expected wich worked out perfectly,because we traveled from the cape ,Dennis was great More

Oil change I know it was just an oil change, but everyone was very friendly, informative and got me in and out quickly. I’ll be back! I know it was just an oil change, but everyone was very friendly, informative and got me in and out quickly. I’ll be back! More

Service @ Infiniti of Hanover This company has been my car company for 12 years now and their service is the reason I continue as a client. Wouldn’t go anywhere else. This company has been my car company for 12 years now and their service is the reason I continue as a client. Wouldn’t go anywhere else. More

New ownership, some bumps, good service I made a service appt. for my Infiniti QX60, but when I arrived there was no record of the appt. The dealership apparently was just sold two weeks ago I made a service appt. for my Infiniti QX60, but when I arrived there was no record of the appt. The dealership apparently was just sold two weeks ago, and there is some confusion in the transition. There is a skeleton staff, and not much of the typical excellent service and atmosphere I was accustomed to in the state I recently relocated from. However, an employee named Mario did his utmost best to take care of me and my car, despite a challenging situation and some roadblocks. I’m hoping the transition will be successful, as it’s very difficult to find Infiniti dealers and service here, and this one is an hour away from my home as it is. Because of Mario’s professional, friendly and accommodating service, I will give them another try for my next 6-month service. More

Good deals on F150s vs other dealerships They posted price too early as it took them 2 weeks to get truck in. Price reposted $1000 higher based on supply/demand. They were nice enough to hono They posted price too early as it took them 2 weeks to get truck in. Price reposted $1000 higher based on supply/demand. They were nice enough to honor original posted price. Doc fee $500 a little high in my opinion. They wouldn’t even knock $200 off that for me but wasn’t going to walk away from best priced F150 in 75 mile radius for couple hundred bucks. More

Sad to see them closing I loved this dealership. Sorry to hear they closed. Hoping a new one will open up. Having the customer service with loaner cars and lounge is so helpf I loved this dealership. Sorry to hear they closed. Hoping a new one will open up. Having the customer service with loaner cars and lounge is so helpful with today’s crazy life styles. More

Very poor service I have been having blue tooth issues since I bought my car a month ago. I have had my car in 2x with no resolution. Today I was to drop off my car and I have been having blue tooth issues since I bought my car a month ago. I have had my car in 2x with no resolution. Today I was to drop off my car and pick up a load dr, I showed up at my appt to find the dealership closed down permantly. Now I’m still stuck with this problem as Infiniti was too cheap to order the unit without testing for the 3rd time. Infinity sucks and I will never buy another. As a matter of fact I will be contacting the better business bureau. More