INFINITI of Flemington (Ciocca)

I first contacted Flemington Infinity though the internet, and quickly received a response. After speaking with a friendly Joel Woodes, I received an email from him as requested with "special inter internet, and quickly received a response. After speaking with a friendly Joel Woodes, I received an email from him as requested with "special internet customer sale pricing" for the vehicle as I configured. The following day I went to Flemington Infinity for a test drive. I brought with me AAA internet pricing commitments from two other dealers. I asked them to be as competitive as possible, so they gave me a good price, but not a great price. Flemington's best price was $2,697 MORE than I actually paid for the car from another dealer (which was an awesome price)! While at the dealership, I received conflicting information regarding available car configuration. I was given a quote for a vehicle that they realized was not capable of being ordered. The salesman only realized it when I pointed out the available configurations in the glossy Infinity brochure. I was also given conflicting stories about the available options and pricing of those options. For example, I wanted a vehicle with a black grille. I was informed by Joel Woodes in his initial email, that if a vehicle wasn't available with the black grille (a $420 factory/port installed option) the cost of the grille and dealer installation would be about $800. The salesman, Rob Santore, told me that to get the black grille, I would have to wait until they could get a the vehicle I wanted as it came though the port, and have the port install it. He said that the dealership couldn't install it. The "impressive" dealership that I finally purchased the vehicle from, only charged me the listed factory $420 option price even though they installed it at the dealer facility. When I received a follow up call from Joel, I gave him feedback about my experience. He tried to explain the confusion on the earthquake and tsunami in Japan! Overall, the experience was not a terrible one, but it wasn't impressive. I expected a better experience because knew they are an "Infinity Internet Certified Dealership" and a recipient of the "2010 Infinity Award of Excellence". I also saw the 4.9/5 rating on the "DealerRater.com" site. Flemington just wasn't up to par with other Infinity dealerships that I worked with. More

In December 2010 I was driving around in a 1998 Infiniti I30 that I purchased used in 2001. It was well maintained and the car responded in turn. I encountered only one major issue several years ago that I I30 that I purchased used in 2001. It was well maintained and the car responded in turn. I encountered only one major issue several years ago that I was glad to take care of. The car currently has 246,000 miles on it! I could probably have kept it going a while longer but decided it was time for a newer car. I needed the rear seat legroom for a tall son and some features for me like an integrated bluetooth, a backup camera and a navigation system. I looked at some other brands, test drove a couple but settled on the M. I cannot afford a new M but hoped to minimize potential problems by purchasing a Certified Pre-Owned M35 vehicle. I stopped by a local Infiniti dealer who did not have exactly what I was looking for. I took a test drive and felt comfortable with the car but not the sales person so I then checked dealer websites within a 100 mile range of my home for vehicle availability in a price range I was comfortable with. After checking this dealerrater website, I visited Flemington Infiniti just before the end of the year. I had the name of a sales rep in mind based on the dealerrating.com recommendations but met with HAL LUDWIG, by chance, and felt comfortable right away. I did not bother to mention or ask for the other sales rep and have no regrets. Hal listened to what I wanted, showed me a couple of vehicles, explained the different features and sale prices of each. We went for a test drive in a 2007 model that met my needs. After the test drive, we discussed financing terms and sales number for the vehicle I was interested in. Hal mentioned that there was very little wiggle room in the pricing but that he would entertain an offer. I told him I was not ready to buy that night and that I would like to bring my wife back in two days for another test drive. I felt no pressure to close the deal that night and Hal welcomed the opportunity to see us again in a couple of days. My wife and I returned as planned. We were greeted by a courteous receptionist, Hal was paged, the car was ready for us and we were out on a follow-up test drive within a short time of our arrival. I had checked the dealer website that morning and noticed that the price for the vehicle was dropped (end-of-year) to a number very close to what I was planning to offer. Done deal!! We signed the initial paperwork and left a deposit for the vehicle that day. We made plans to come back the following week (in January) to take possession. Turns out that Infiniti had dropped the finance rate on January 1st so I called to check on that before going back for the final purchase. Hal and STEVE KILEY made sure that the current rate was used for my financing. I walked - actually DROVE out of there a very happy owner in my 'new' M. As a follow-up item, I purchased a road hazard warranty that was offered by the dealership when I purchased the vehicle and boy I am glad I did. Two weeks after purchasing the vehicle, I hit a pot hole or something else in the road that damaged a tire beyond repair (sidewall cut). I called Hal to figure out just what to do and he was very helpful and reassuring. We worked through the issue, the tire was repaired and I received a check from the road hazard company for nearly 100% of the tire replacement. More

The reason why I gave this rating is because I said what I wanted and I was listened to! Some advice was given and I got a beautiful car with lots of fine features that I am very happy with. All the staff I wanted and I was listened to! Some advice was given and I got a beautiful car with lots of fine features that I am very happy with. All the staff were welcoming from the receptionist to my salesman who always greeted and met me at the door and walked me back to the door. The financing gentleman did a thorough job of explanation and still kept it warm and friendly and the supervisor stopped by to say hello and to thank me. Thank you Michael Brandt and Infiniti for a great experience and a lovely car! More

I was impressed with the customer service and attention to detail that they provide. They do not pressure you like some dealerships do but provide all the necessary information and answer all your question to detail that they provide. They do not pressure you like some dealerships do but provide all the necessary information and answer all your questions and then let you decide. Bob Golomb was a pleasure to deal with and I would not hesitate in recommending anyone to this dealership. They treated me with respect and fairness. More

We had an extremely positive experience at Flemington Infiniti. Our salesman was very patient and understanding of our needs and when we finally decided that the Qx56 was the correct vehicle for us, the Infiniti. Our salesman was very patient and understanding of our needs and when we finally decided that the Qx56 was the correct vehicle for us, the dealership made the transaction very easy and painless. We wanted to change a few items in the car and they were receptive and helpful. Upon coming in to pick up the car, Rob and staff made sure the paperwork was complete and ready for me to sign in a quick and organized fashion. I, really appreciate everyone's time and care with our purchase. It truly was an enjoyable one! I would highly recommend Flemington Infiniti to a friend. More

This was my most painless and friendliest car shopping experience ever...my sale rep Ira was excellent, the manager was terrific..They truly provide exceptional customer service.I don't regret driving mor experience ever...my sale rep Ira was excellent, the manager was terrific..They truly provide exceptional customer service.I don't regret driving more than 50 miles to Flemington on President's day. More

Bob Golomb is a true sales professional. I have had the pleasure of dealing with Bob for many years as I have purchased multiple cars from Bob when he was with Nissan and now with Infiniti. Even after not pleasure of dealing with Bob for many years as I have purchased multiple cars from Bob when he was with Nissan and now with Infiniti. Even after not seeing him for a few years, he immediately remembers names, faces and the history of the relationship. This is very comforting and sets the right atmosphere. He is knowledgeable about not only his vehicles, but how they stack up versus the competition. This is very helpful in coming to a decision. He is courteous and listens for what the customer wants and tailors his recommendations accordingly. He thoroughly understands the function of his product as exemplified by his overview of the features when the car is delivered. He and Steve Kiley have a great working relationship developed over a long period of time which enhances the purchasing process. Steve is great to work with. Finally, I can and do recommend both Bob and Steve. I will be visiting them again when it comes time for my next vehicle. More

Everyone was very friendly, efficient, and competent in their handling of our deal. I was very satisfied with the level of professionalism. There was no haggling, I was given a fair price and offered afte their handling of our deal. I was very satisfied with the level of professionalism. There was no haggling, I was given a fair price and offered after-market items that were important to me. The car was ready when promised and in excellant condition. More

I am very pleased with Flemington Infiniti and Joel Woods’s high level of professionalism. This is my third lease with Flemington Infiniti and working with Joel has been an absolute pleasure; I look fo Woods’s high level of professionalism. This is my third lease with Flemington Infiniti and working with Joel has been an absolute pleasure; I look forward to working with him in the near future. Joel is straight forward, efficient, reliable and his honesty and knowledge of this business is outstanding. He also took care of my financing needs and got me the lowest possible rates. I dealt with many salesmen and most of them were crooks. My car exceeded my expectations in every way. Joel is definitely an asset to your company; he gets an A+ in my book. I couldn't ask for a better salesman. This was the easiest car buying experience that I ever had by far; that’s why every time my lease is up I return back to Flemington Infiniti to lease another vehicle. I live in New York and I have no problem bringing my car back to Flemington Infiniti located in New Jersey for servicing because of the treatment I receive while waiting for for my vehicle. Everyone is very helpful they gave me precise detailed information. No matter what questions I asked they never left me with unanswered questions. I want to commend Joel Woods and the rest of your team for making my car buying experience non stressful; I appreciate it so much. Also thanks for the breakfast. Thank You, Raynard Allums More

My husband and I were looking for a pre owned Infiniti and saw a possibility on the Flemington Web Site. I have to say that car dealerships are not my favorite places. In the past my experiences have bee and saw a possibility on the Flemington Web Site. I have to say that car dealerships are not my favorite places. In the past my experiences have been to find very arrogant, high pressured sales people. Joel was just a breath of fresh air. He made buying the car a pleasant, comfortable experience without any high pressure sales. He was patient and respectful while we decided on our purchase and then was efficient and competent getting the paper work done. Kudos to Flemington Infiniti! More