INFINITI of Escondido

Perfect Great service and the Perry Family treated me like Family. I have been leasing cars from Perry for many years and I will never go anywhere else. This Great service and the Perry Family treated me like Family. I have been leasing cars from Perry for many years and I will never go anywhere else. This is the best customer service and the best place to buy or lease a car. My Mom also bought a used car from Perry More

Have used them for years, always professional!! They are the best!! I have been going there for years, always done on time, always a free car wash I highly recommend them to everyone They are the best!! I have been going there for years, always done on time, always a free car wash I highly recommend them to everyone More

Outstanding staffs The staffs helped me a lot to get the vehicle i want with much better deal. David manage to get me a better deal and even joined me to get my car from The staffs helped me a lot to get the vehicle i want with much better deal. David manage to get me a better deal and even joined me to get my car from other dealership and thank you very much to Shanelle for the information i need. She handle everything well while the other dealership is (Kearny Mesa) is saying lies towards the deal. Keep it up guys. More

Was charged for work not done I went in for standard oil change and tire rotation. Spent about an hour and 1/2 in the waiting room. Then paid my bill and went home. I even purchase I went in for standard oil change and tire rotation. Spent about an hour and 1/2 in the waiting room. Then paid my bill and went home. I even purchased a coffee cup and touch up paint from their merchandise area. When I got home, I realized that my tires had not been rotated. It was just dumb luck that a few weeks earlier, I had a tire blow out and had to replace my front tires with a different brand of tire than my rear. I called Perry INFINITI to relate my issue but they just took a message and said someone would call me back. After no call back, I drove back down to the dealer which is a hassle since I live up in Temecula, ca. When I got there, I asked to see a Manager. People kept taking my receipt and going somewhere while I stood at the front desk waiting. The excuse they gave didn't make sense to me and I didn't believe it. I think it was dumb luck that I caught this discrepancy. Anyway, they refunded my entire bill but to be honest, I don't even think my oil was changed now. I have zero confidence in this dealership and I never was able to talk to the mysterious manager who they kept going to but who never came out to talk to me. You read about this all the time but I never thought it would happen to me at a high end luxury car dealership like INFINITI. Now I'm out about $40 of gas money for two round trip from Temecula to Escondido and my tires are still not rotated. Wasted my Saturday, I'm just glad I caught it so I don't get ripped off again. More

Great experience Never had a problem great staff and professional flexibility is good they will want to earn your business very nice experience Overall very happy the Never had a problem great staff and professional flexibility is good they will want to earn your business very nice experience Overall very happy the place More

Service Everyone was very helpful and provided updates through the process. Dan worked with me through the process. He made me aware of the repairs and possi Everyone was very helpful and provided updates through the process. Dan worked with me through the process. He made me aware of the repairs and possible fees. More

Very professional. Very professional and friendly service. My car was serviced promptly and then returned to me completely washed (much appreciated). The waiting area Very professional and friendly service. My car was serviced promptly and then returned to me completely washed (much appreciated). The waiting area is also comfortable with a nice assortment of beverages. Thank you. More

Good thank you Great thanks for your advice and thanks for your feedback on the new episode that will be available or not for the first time in Great thanks for your advice and thanks for your feedback on the new episode that will be available or not for the first time in More

Infinity QX70 Service Very relaxing environment to do my work while I waited for my car to be ready. My service advisor Christina was no longer there, Anthony was nice to d Very relaxing environment to do my work while I waited for my car to be ready. My service advisor Christina was no longer there, Anthony was nice to deal with. Really like the new coffee machine and the cookies Thank you More

Customer Service I purchased my vehicle from hoehn Carlsbad which was the worst experience ever. No key lock was every given to me, which is a nugget of the entire ex I purchased my vehicle from hoehn Carlsbad which was the worst experience ever. No key lock was every given to me, which is a nugget of the entire experience. I called Anthony Fuentes in service and he went above and beyond in getting me new locks and key so I can get tires changed. He was very empathetic and demeanor was heartfelt. Not having a key lock has been an ordeal, and I’ve voiced my comments about Hoehn Infiniti to everyone, karma is a B and they are no longer in business which is good. I have raved about Perry Infiniti and most especially Anthony who is the epitome of excellent customer service! More