INFINITI of Elk Grove

Lee was very attentive… He made the experience in buying the car very Comfortable. I asked him to take good care of us, and he did just that! the car very Comfortable. I asked him to take good care of us, and he did just that! More

Xavier and Jeremy are always willing to help. The customer service that I receive at Infiniti doesn't match any other dealership that I’ve visited. It’s the Best! Xavier is always awaiting my arr The customer service that I receive at Infiniti doesn't match any other dealership that I’ve visited. It’s the Best! Xavier is always awaiting my arrival with tablet in hand. I receive a wonderful smile, a proper greeting by my last name before I even get inside the building. Wow! What awesome customer service! It's such a nice wholesome feel when I go to Infiniti. From the service department, the advisors, the cashiers, the loan officer, the management team, and the car salesperson. They all make you feel like you're a part of a big happy family. Michael Nelson sold me my car in October 2022, and he still offers his services. He didn’t just sell a car to a customer. He sold it because he believes in the company he’s working for. The workers always seem to be happy to be at work. Xavier, Michael, and the staff at Infiniti Elk Grove keep a very pleasant atmosphere where they welcome each customer. I look forward to my next car service or my next vehicle purchase. Rebecca C. More

The dealership was very welcoming and made my car shopping experience painless, easy, and great. shopping experience painless, easy, and great. More

They Took very good care of me and made sure the vehicle I Really wanted stayed Available Till everything with Insurance & the bank was All Ready! I Really wanted stayed Available Till everything with Insurance & the bank was All Ready! More

Would not have gone anywhere else for maintenance of my vehicle. Thank you and Xavier. My automotive rep. Very sharp! vehicle. Thank you and Xavier. My automotive rep. Very sharp! More

The facility was clean and the showroom was not ostentatious. I was immediately greeted by a friendly black lady who immediately directed me to a salesman named James Trenner or "Jim." Jim was very ostentatious. I was immediately greeted by a friendly black lady who immediately directed me to a salesman named James Trenner or "Jim." Jim was very friendly and jovial which put me at ease. Jim took his time taking me around to show me a variety of vehicles. He was knowledgeable, patient, and a good listener. I told him I needed a car by the weekend and he came in the next day, on his off day, to facilitate the process. At no time did I feel pressured or uncomfortable even through the finance process. This experience was exceptionally good because of Jim! More

Clean and friendly dealership. They do care about customer’s wishes. They do not pressure the customer. This is a pro-customer dealership They do care about customer’s wishes. They do not pressure the customer. This is a pro-customer dealership More

Lee, Did a excellent job in helping me picking out the SUV that fit me. SUV that fit me. More

This dealership offered a large variety of vehicles. We were acknowledged by a few different employees but not jumped on or pressure two seconds out of our car like most other dealerships, which was nic We were acknowledged by a few different employees but not jumped on or pressure two seconds out of our car like most other dealerships, which was nice. We walked by Jim who at the time was talking with another customer. He gave a a quick hello and let us know if we needed anything he would be with us in a few minutes. Jim helped us find the vehicle we were trying to locate which we saw online.Jim was extremely helpful and pleasant. His customer service is amazing! Jim never left us through the whole process. He is a customer support person at its finest and we appreciated our experience. More

Kind salesmen; helpful and knowledgeable. Jim has followed up with me and even answered my questions after buying my new car! Jim has followed up with me and even answered my questions after buying my new car! More