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INFINITI of Elk Grove

Elk Grove, CA

4.9
1,144 Reviews

8586 Laguna Grove Drive

Elk Grove, CA

95757

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1,144 Reviews of INFINITI of Elk Grove

February 06, 2022

Extremely easy lease process. Friendly staff and car was showroom clean and ready when I arrived. More

by VJones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Mossa, David Lewis, Charly Peoples
Feb 07, 2022 -

INFINITI of Elk Grove responded

Thank you for sharing your 5-star experience with our INFINITI Elk Grove team. Wishing you many happy miles in your new INFINITI!

January 27, 2022

Jim made my first time buying experience enjoyable and stress free. He’s friendly and gave really great advice. I test drove a car with him a few months ago and I knew he was the person I wanted to buy a More

by Kamrynsnieves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yassin Daim, Jim Trenner
Jan 28, 2022 -

INFINITI of Elk Grove responded

Kamryn, Congratulations on your first vehicle purchase! We love working with first-time buyers, and being part of such a big milestone. It's wonderful to her Jim exceeded expectations. We will be here when you're ready for your 400 Red Sport!

January 20, 2022

All the people very knowledgeable and courteous concerning my FX35. Brief confusion regarding whether or not new tires were needed, but quickly cleared up with service inspection and video provide More

by paulette36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Richey, Dalila Rojas, Tai Huynh, Hope Werner
Jan 24, 2022 -

INFINITI of Elk Grove responded

Paulette, Thank you for trusting us with your vehicle service. We are so happy to hear you enjoyed the video inspection and it helped create a more clear picture of your vehicle needs. We look forward to being here for you and your FX35!

January 10, 2022

If you want a knowledgeable and professional dealership representative, go see Jim Trenner!! Thank you for your help!! More

by Luis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Mossa, Jim Trenner
Jan 10, 2022 -

INFINITI of Elk Grove responded

Luis, Thank you for the 5-star review! We just love being here for your automotive needs. Enjoy your INFINITI!

January 01, 2022

Lee Mahoney treated my wife and I with excellence. We told him what our budget was and we were able to trade in our vehicle and walk out with a beautiful CPO vehicle all in 4 hours. What a wonderful way More

by Tyymason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Mahoney
Jan 03, 2022 -

INFINITI of Elk Grove responded

Tyy, Thank you for sharing your wonderful experience with Lee. We just loved having you and your wife here. Wishing you and yours a very Happy New Year!

December 31, 2021

Working with Michael Nelson was very positive. I was kept well informed as to the progress of the vehicle 's arrival, to the best of his knowledge. Im very happy with my new QX60! More

by candylogue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis, Michael Nelson
Dec 31, 2021 -

candylogue responded

I did not put 1 star for friendliness! That should be 5 stars!!!!

Dec 31, 2021 -

INFINITI of Elk Grove responded

Candy, Thank you for the 5-star review! We are so happy to hear Michel exceeded expectations and you're loving your new QX60! Wishing you many happy miles and a very Happy New Year!

December 23, 2021

I like Jim a lot, Without him I wouldn’t put my deposit in to reserve the car from this far. More

by Shelley
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Trenner
Dec 24, 2021 -

INFINITI of Elk Grove responded

Shelley, Congratulations on your new vehicle purchase! We are so excited to welcome you to the Infiniti family.

December 22, 2021

Greedy. Bad business. Cold hearted. Sold car out from under us when we were 5 mins away with a cashiers check. We had just spoke with the manager 2 hours prior and told them we are on our way with a chec More

by Tapper99
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Murphy zero stars
Dec 23, 2021 -

INFINITI of Elk Grove responded

We sincerely apologize about any frustrations. Due to the current nature of the market, we cannot guarantee a hold on any used vehicle at this time. I understand Jon communicated this when your appointment was rescheduled however we will use this as a learning experience to ensure our communication is more clear in the future. Again, our sincerest apologies.

Dec 23, 2021 -

Tapper99 responded

That is a generic response not heartfelt at all. It is no excuse to blame the current market for your cold practices. We know he stated you can’t hold the car for anyone. We communicated for 2 days with Jon. We called 2 hours before we went there to make sure the car was still available. He said yes. We said we will be there in 2 hours with the cashiers check. It is absurd that you would sell it from under us when, in good faith, that should have been be considered a verbal agreement. If we didn’t show up in 2 hours as we stated then that would be on us. My husband took a half day off work (no pay) to make this happen. We were 5 mins from your dealership with our cashiers check in hand for the full amount when Jon coldly texted us that he sold it. No call. Just a cold text. So sad, too bad attitude. Unbelievable. I hope you immediately change your way of doing business.

December 17, 2021

Professional and friendly. They take great care of their customers! Will come back here for my next car! More

by Christian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Mossa, Michael Nelson, Jim Trenner
Dec 17, 2021 -

INFINITI of Elk Grove responded

Christian, Thank you for the opportunity to earn your business. We are so happy we could take care of you during your car buying journey. We look forward to a lasting relationship.

December 13, 2021

I had an amazing experience getting my vehicle at Elk Grove Infinity. My salesman was Lee who was extremely knowledgeable, helpful and was able to get me a good deal both with my trade in and the car loa More

by ericesalcedo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Mossa, Lee Mahoney
Dec 13, 2021 -

INFINITI of Elk Grove responded

Eric, Thank you for sharing your positive experience with Lee. We love making car buying simple for all our clients. We look forward to being here for all your automotive needs.

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