INFINITI of Clarendon Hills

Excellent service. Lance runs an excellent service operation and is always friendly and helpful. I'd recommend friends to use this dealership for service anytime. operation and is always friendly and helpful. I'd recommend friends to use this dealership for service anytime. More

My experience at the Clarendon Hills dealership was exceptional! Everyone was very nice and accommodating. There was no haggling on cost or payment, and i found the entire team to be flexible and com exceptional! Everyone was very nice and accommodating. There was no haggling on cost or payment, and i found the entire team to be flexible and compromising. Hats off to my salesman, Jeff Walker and Joe Fruzyna!! Also, Assad did a great job of delivery my vehicle to me and walking me through all of its functions.... -Vince Joseph More

Mike has always been great to work with, I take my SUV to him all the time. This time I need to have new tires installed (and quickly). I pulled into the service department at noon (with no appointment) an him all the time. This time I need to have new tires installed (and quickly). I pulled into the service department at noon (with no appointment) and my truck was ready to go by 3pm. Great, friendly, professional service all the way around. More

My experience from start to finish with Infiniti of Clarendon Hills was exceptional. I walked in the door to buy a used car, but the way I was treated you would think I was purchasing their top of the Clarendon Hills was exceptional. I walked in the door to buy a used car, but the way I was treated you would think I was purchasing their top of the line vehicle off the showroom floor. I was treated courteously from the girls at the reception desk, to the salesman on the floor, to the parts manager in the service department. Peter Korallus, the owner, even took the time to come out and show my son a few hockey tips. Time he did not have to spend as I had already purchased the car. I will without a doubt buy my next car from this dealer. This was on the heals of being treated very poorly by a dealer across the street who apparently have a distinctly different philosophy on selling cars. I will never buy a vehicle from any McGrath dealership. When I had a minor problem with the car a few weeks later, Infiniti took steps to get the problem corrected immediately and once again acted like the first class dealership that they are. Even the gentleman vacuuming the carpets in the service area went out of his way to smile and open the door for me as I walked through. More

We came from Indiana to the dealership and worked with We came from Indiana to the dealership and worked with Joe over the phone first and that was a great experience. He was just as easy to work with on We came from Indiana to the dealership and worked with Joe over the phone first and that was a great experience. He was just as easy to work with once we arrived in Chicago to get the car we called on. The car was exactly what he told us on the phone. Thank you for that. More

Excellent new dealership. It is very clean and a great waiting area. Staff was very helpful getting me out as soon as possible. Gave me the best discounts and fixed everything that needed done. Overall a waiting area. Staff was very helpful getting me out as soon as possible. Gave me the best discounts and fixed everything that needed done. Overall a great experience. More

Walk in oil change service, all staff was pleasant and easy to work with. Convenient after work hours, recommended tire rotation to be completed at the same time and offered free coupon. Offered car wash easy to work with. Convenient after work hours, recommended tire rotation to be completed at the same time and offered free coupon. Offered car wash once he noticed my car was quite dirty patiently explained car wash wouldn't scratch the clear coat. Best experience ever! Repeat customer More

Excellent experience. very friendly, great price....i had to let my car for service and i talk with tony for a loaner...no problem. He introduce me to mike who help me to get my car fix and get the loaner. N to let my car for service and i talk with tony for a loaner...no problem. He introduce me to mike who help me to get my car fix and get the loaner. Next visit i know where to go...thx More

I stopped by for an oil change without an appointment. While my car was being serviced, I got a courtesy drop off to a nearby market, and they picked me up when I was finished shopping. My car was ready, While my car was being serviced, I got a courtesy drop off to a nearby market, and they picked me up when I was finished shopping. My car was ready, complete with vacuumed mats and washed exterior. The paper work was quick and pricing for this service was fair. I was very happy with the friendly and efficient service department. More

I walked in the dealership on New Years Day (2013) to speak with a sales consultant that I worked with previously and was told that he was with another customer. Bill Mullarkey approached me and asked i speak with a sales consultant that I worked with previously and was told that he was with another customer. Bill Mullarkey approached me and asked if I was interested in purchasing a vehicle. I told him that I was interested in purchasing a JX35 and I was very specific about the color, features, and options for the vehicle. I also informed him that I was already pre-approved for a great rate (0.47%), and that I was putting down $15-$18k cash at the time of the sale with no trade in. He informed me that there was one vehicle available in the Chicago land area and after speaking with the sales manager, he came back and stated that he could do a trade and get the vehicle for the price that I requested and that since this particular dealership was the largest in the area, he would be able get the vehicle by the next day. He provided his business card and personal email and asked me to follow up with him the next day. I sent an email to both email addresses the next day around 10am on 1/2/13 with the specifics of the vehicle and informed him that it was my last day off from work and that I would be visiting several dealerships that day and to please get back to me as soon as he could about the vehicle. He responded within an hour stating that he would come in earlier and asked me to allow him to be the "best advocate for me so that I do not have to run around all day...let me do the work for you". I contacted a few places and patiently waited 3 hours to hear back from him....no reply. I sent another message around 2pm, stating that I was still sitting at home waiting to hear from him and that I would be leaving out to look at a few cars. I asked that he contact me back before 6pm that evening. He responded about thirty minutes later and stated "I told Steve to get the car. I will call him right now". I waited another three to four hours to hear from him and sent another message asking why he never bothered to follow up with me. He replied back around 6pm stating "Oh I'm sorry, all of the dealers that we contacted didn't respond to us about the car” He then asked if I was committed to Infiniti for my car purchase. I replied and stated that my commitment was in purchasing a new car from this dealership or another one. I also stated that if he knew that, why he didn’t bother to contact me and let me know that he wasn't able to get the car. Also if he was aware of this information, why did he ask "Steve" to get the car if there was no car available??? Why not simply call me or shoot an email letting me know what was going on behind the scenes instead of making me wait and follow up with him through out the day. I feel insulted and I really don't think that he took me seriously about purchasing a car; therefore he didn't follow up with me. I don't know if I would do business with this dealership. It was really a waste of my time, especially on my last day off from work. Signed Very disgusted “potential” customer More