INFINITI of Clarendon Hills

Mike was very helpful in discussing getting the service started, called with update on some additional things that they found without pressuring me expand scope of service, and emailed and called me when w started, called with update on some additional things that they found without pressuring me expand scope of service, and emailed and called me when work was all done. I am very satisfied with this new dealership and will be back. More

Had an issue with the used car I had purchase and they stood behind there product. They have been more than generous is resolving my issues. stood behind there product. They have been more than generous is resolving my issues. More

I went in to purchase a used NIssan Frontier, and the combined sale price, along with my trade in, was an even swap. Despite the fact that there was little, to no, margin in this deal, Bob Polanek, and combined sale price, along with my trade in, was an even swap. Despite the fact that there was little, to no, margin in this deal, Bob Polanek, and everyone at the dealership, gave me the same attention, and excellent service, as if I was buying a brand new vehicle from them. The service, attention, and ease of doing business with Bob, and the entire Infiniti of Clarendon Hills staff, made this one of the most enjoyable car buying experiences I have ever had. I would definitely recommend Bob Polanek, and the Infiniti of Clarendon Hills dealership, to anyone looking for their next vehicle purchase! More

Service at Infiniti of Clarendon Hills was exceptional once again. I will definitely have my vehicle serviced there again when the time comes. The staff has always been friendly and kind to my family as w once again. I will definitely have my vehicle serviced there again when the time comes. The staff has always been friendly and kind to my family as well as myself. They always go above and beyond to make the visit quick and easy. More

Every visit has been a pleasure. Service is very timely and staff provides details of everything done. They take time to answer any questions about possible problems, how to use features, or anything else and staff provides details of everything done. They take time to answer any questions about possible problems, how to use features, or anything else on the car. Truly enjoyable. More

Lost my keys on vacation on Sunday morning. Emailed Lance and he got back to me within minutes giving me the options of what I could do. Even on a day the dealer and service department was closed he Lance and he got back to me within minutes giving me the options of what I could do. Even on a day the dealer and service department was closed he got me all the info I needed. More

From the minute my husband and I walked in, Jeff welcomed us and got us test driving a car within the first 10 minutes. He has a warm, laid back personality and we felt very comfortable working with him....t us and got us test driving a car within the first 10 minutes. He has a warm, laid back personality and we felt very comfortable working with him....there was no pressure. He actually made the whole process very enjoyable from start to finish and I've never previously enjoyed going through the painstakingly lengthy process of buying a car. He brought us water, chocolate covered fruit from somewhere ;) and was very humorous throughout....and then I think Bill handled our paperwork (the one who had the great smelling office) and that was organized and fast and he also had a warm personality. Overall, I would highly recommend this dealership, and Jeff to anyone looking to buy a car. Thank you Jeff!. More

I have taken my car to Infiniti of Clarendon Hills for service and had always had a great relationship with the service providers - Mike Harlow is phenomenal. Therefore, when it came time for me to purch service and had always had a great relationship with the service providers - Mike Harlow is phenomenal. Therefore, when it came time for me to purchase a new car, I thought first to go to Infiniti of Clarendon Hills - BIG MISTAKE!! The original prices quoted to me were extremely high. On a G37x, their quote was $497/month (lease) vs. Infiniti of Naperville's initial quote of $390/month. On the FX, they quoted $645 vs. $540. Only when I countered with Infiniti of Naperville's quote did they reduce their price. Rather than giving a good price upfront, they adopt the sales approach of start high and try to squeeze every dime out of the customer. Eventually, they did reduce their price based on the Naperville quote, but I was on the fence as to what do to - on one hand, Clarendon Hills is more convenient - on the other, Naperville was straight with me from the beginning. While I was deciding whether or not to go with Naperville or Clarendon Hills, I received a voice mail from the sales person telling me that if I bought from Naperville, they would not provide me with free oil changes or car washes. While this was intended to coerce me into choosing Clarendon Hills, all it did was turn me off completely. I have been servicing my previous car at Clarendon Hills, and my family has purchased five Infinitis in the last ten years (this was #6). This is how they treat loyal Infiniti customers!!! Despite Clarendon Hills being much more convenient of a location for me, I went with Naperville because (1) Clarendon Hills' initial price quote was insulting and obnoxious and (2) playing the oil change/car wash card was beyond poor customer service. Overall, my issue is not with my individual sales person - I think the problem with the management, and unfortunately, their sales reps are being coerced into providing bad customer service. Drive a few extra miles and go to Infiniti of Naperville. It's worth avoiding all the nonsense that you'd deal with at Clarendon HIlls. More

Not sure of the value for this 60,000 mile"check-up" for my Infiniti EX35. I like all of the people as they are friendly and always willing to explain, this one they tried to explain bu mile"check-up" for my Infiniti EX35. I like all of the people as they are friendly and always willing to explain, this one they tried to explain but I was not satisfied. This survey is too detailed to finish. More

I was pleasantly surprise at how Bob Polanek was able to help me get into a new G37. At Motorwerks I felt mistreated and disrespected by the lack of interest in keeping me as a client. Bob was very profe help me get into a new G37. At Motorwerks I felt mistreated and disrespected by the lack of interest in keeping me as a client. Bob was very professional in treating me with the utmost respect.He help me more then what I could have imagined.Bob was very informative and friendly. Bob made this experience very uplifting,after being dissatisfied and almost giving up on purchasing a new vehicle.At Clarendon Hills they gained a new customer in me that will highly recommended them to family and friends. More