INFINITI of Clarendon Hills

Professional and fast sales process Jeremiah was professional from start to finish on the purchase of my Q50. He met me decently well on price, and when it came time to delivery/pickup t Jeremiah was professional from start to finish on the purchase of my Q50. He met me decently well on price, and when it came time to delivery/pickup the entire process was streamlined and fairly quick. He had the vehicle cleaned and ready for me when I came in to finalize the purchase, and he helped expedite the final sale/financing process in order to work with my schedule. I would definitely recommend both Jeremiah and this dealership as a whole. More

Terrible experience. Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car Let me start off with this: I have a brand new car I'm embarrassed to even have passengers in, because I don't want them to ask me why a brand new car (bought with 0 miles and has less than 2300 to date) has a rattle in the door and a steering wheel that isn't straight. When you spend 53k on a car, that should not be a thing. I had a review up before, and agreed to take it down if they fixed the problem. I held up my end, they didn't hold up theirs. This is a long one full of many bad incidents... It started off good. Bought a Q50 red sport here in June 2017. Had a decent experience purchasing. Opted for the paintless dent repair, wheel coverage, and paint warranties. First sign of trouble was 2 days after purchase I went to pick up some wheel locks from them, and they said they'd put them on. I told them I'd do it, as I wanted to make sure they were torqued per the specs in the manual. The GM assured me they would be. So, on his word, I let them put them on. Got the car home, and low and behold, not torqued. Not even close. Was about a full half of a turn each away. But, whatever, that's a small thing in and of itself. Next, about a month after owning the car, got hit with hail. But, I have paintless dent repair right? Paid about 4K for those warranties. So I call to file a claim and see if it's covered. After getting transferred 3 times, I'm told to send them a copy of the contract (who sells warranties and doesn't have a copy of what they sold??). So I send it to them. A week goes by, and no reply. At all. Not to my call or email. Not to even deny the claim. In the meantime, Allstate fixes the car. So I end up having to call THEM back, and they still can't give me a straight answer. Apparently the warranty is useless, they'll just cash the check and dodge the calls. On top of this, from day 1 off the lot, the steering wheel was off to the left a bit. I chalked it up to maybe it's new and needs some road time. After a little while, it became a bit annoying to have to have the wheel left to go straight. And a rattle inside the driver side door started to develop, behind the little panel with the leather in it. So, I called to make a service appointment. Since I work during the week, tried to set up to drop off on Saturday. The girl on the phone says they don't do anything besides oil changes on saturdays, so I'm out of luck. Even though under the warranty I'm supposed to get a loaner. Tried contacting the salesperson and the GM and neither replied after 4 days and multiple attempts. So after being denied the service, I ended up leaving a review on Facebook. I was contacted within hours by the salesman to set up an appointment. He one of the service department guys call me (one of the 2 people I could say something positive about..that 1 service guy and the finance guy were ok), and we get the appointment set up. I drop the car off, leave it for a couple days, and pick it up. When I go to pick it up, I take thebtehcnician on a ride to hear the door rattle, and he puts some padding inside. Says it'll be 20 minutes. Ends up being 2 hours. They did an alignment and apparently the toe was off on the car, which shouldn't be happening with a brand new car. Now the steering wheel is off to the right. So, I make a couple attempts to get this serviced and no replies. I end up doing one of those Infiniti service surveys, and mentioned the issues. Now I get a reply within an hour. So, I try to set the service up to get it repaired. I figure since I'm going out of town for work, I can drop it on a Saturday and pick it up Thursday, that way I won't need a loaner and they won't be rushed. But as soon as I mention dropping it off, the Service manager sends me an email about how they're "not in the practice of giving out loaners". A loaner I didn't ask for or need, but by all rights considering it was an off the lot issue, as well as an issue THEY failed to fix the first time. So I tried to explain to him how, considering all the other times they've dropped the ball, that's not exactly good customer service. He proceeds to point the finger at the sales department and the aftermarket department (for the record, it WAS the service department that didn't torque the lugs. I was there). So, now we have a major issue. They dropped the ball, sold me a defective vehicle, failed to fix it properly, and the customer service is HORRENDOUS. Once your check clears, good luck getting any service or halfway decent service here. After this experience, despite the fact that it is a quick and nice car, I would NEVER buy another Infiniti. This has soured me on the whole brand. And unlike the last review, I will not be deleting this one. They failed to actually follow through on properly repairing a defect, while making it difficult to get anything done. Worst car buying experience I've ever had. This is the ONLY time I've bought a car and if I could do it over again, I'd change it. I got way better service when I bought a Nissan a few years ago. More

Professional, knowledgeable, helpful and fun! Had a great experience at Infiniti of Clarendon Hills! I've been taking my 2005 G35 there for service since they opened. Traded up today for a 2018 Q5 Had a great experience at Infiniti of Clarendon Hills! I've been taking my 2005 G35 there for service since they opened. Traded up today for a 2018 Q50! The process was handled with professionalism, expertise and in a timely manner from our sales consultant, Steve Johnson, to the product specialist, Andres Korallus, to the finance specialist. Overall it's a classy and top notch operation. And we had a few laughs and fun along the way! More

Awesome These guys are awesome. I definitely recommend this dealer with no second thought. Bill Mullarkey from sales & Gary Muller from internet department ar These guys are awesome. I definitely recommend this dealer with no second thought. Bill Mullarkey from sales & Gary Muller from internet department are excellent at their work. I was treated really well by Bill Mullarkey before and after i made the purchase. I purchased an used Q50, even after a week of purchase i needed some changes in the vehicle and Bill Mullarkey took care of it with no hesitation. More

Purchased used car Friendly staff, excellent service, overall great experience!! Staff was extremely nice from internet reply all the way to delivery. Thank you Bill a Friendly staff, excellent service, overall great experience!! Staff was extremely nice from internet reply all the way to delivery. Thank you Bill and Andreas for taking care of every detail. More

Awesome!! Nina was the BEST!! I would recommend anyone to buy from you Garret and Andres were both very nice and extremely helpful. Appreciate everyone's cu Nina was the BEST!! I would recommend anyone to buy from you Garret and Andres were both very nice and extremely helpful. Appreciate everyone's customer service More

Bast car buying experience in long time! Like most people, I dread having to go out and buy a car; new or used. Bob put all of our fears to bed immediately with his no nonsense approach and f Like most people, I dread having to go out and buy a car; new or used. Bob put all of our fears to bed immediately with his no nonsense approach and fun attitude. There were none of the usual car buying shenanigans: no bait and switch, no stalling tactics, no refusing to return the keys to your trade in, etc (if you've ever bought a car, you know what I am talking about). There was, however, complete honesty throughout every moment of the process. Sure it still took some time to make it all happen, but to be fair, we test drove a number of cars before settling on one to purchase. Bob was very patient and took the time to discuss the working and even the design details of the car we purchased. He thoroughly compared the various models that we test drove and clearly pointed out the differences between them. I can't recommend Bob and Infiniti of Clarendon Hills highly enough. More

Purchased new qx60 Everyone was very nice from the moment that I stepped in to dealer to when we left. Very helpful personnel recommend this place to everyone. Everyone was very nice from the moment that I stepped in to dealer to when we left. Very helpful personnel recommend this place to everyone. More

Infiniti of Claredon Hills is our kind of dealership! We returned from STL to purchase our 2nd 2013 G37x in the past 3 months! Nina/Bill's motto: ONE MISSION: YOU! GREAT CARS & EXPERIENCE! We returned from STL to purchase our 2nd 2013 G37x in the past 3 months! Nina/Bill's motto: ONE MISSION: YOU! GREAT CARS & EXPERIENCE! More

My car buying through Bob Polanek My car buying experience with Bob Polanek was as smooth as you could ask for! I live in Arizona and could not find the car I was looking for until I s My car buying experience with Bob Polanek was as smooth as you could ask for! I live in Arizona and could not find the car I was looking for until I saw my car advertised by Clarendon Hills Infinity! This sale was all done over the phone and web! Bob Polanek was even nice enough to send me video of the car with the top in motion Oh I guess I should mention the car is a 2014 Infinity Q60 IPL Convertible. I would recommend to anyone looking to buy a car to check out Bob Polanek @ Infinity of Clarendon Hills. This was a lot easier than I thought it would be and Bob Polanek is the reason why! Thank You Bob Polanek for all your help with my purchase and getting the car shipped to me so fast! Thank You Again Bob Polanek More