INFINITI of Clarendon Hills

Nice place to shop I got great deal here! In fact that my credit score not so great , still I got better deal ! Thanks Andrés Who was nice guy I got great deal here! In fact that my credit score not so great , still I got better deal ! Thanks Andrés Who was nice guy More

Nice people to do business with Great service and a fair price. Very nice and attentive customer service. Will reccomend them to my friends and family. We love our new QX60 ! Great service and a fair price. Very nice and attentive customer service. Will reccomend them to my friends and family. We love our new QX60 ! More

Honest Sales Team This particular dealership was much friendlier than other dealerships in our area. Our sales person was fantastic and jived with our personality. Prob This particular dealership was much friendlier than other dealerships in our area. Our sales person was fantastic and jived with our personality. Probably the only car buying experience where we felt the sales team was completely honest, respected our decision making process and was not "pushy". More

Courteous, responsive and accommodating I'm really happy with my purchase-rishi was approachable, responsive and an overall great person to do business with. I'm a happy customer. I'm really happy with my purchase-rishi was approachable, responsive and an overall great person to do business with. I'm a happy customer. More

Great, expedient experience with Rishi We had a less than ideal experience during the pricing process with another dealership. I called Rishi at INFINITI of Clarendon Hills, and he was und We had a less than ideal experience during the pricing process with another dealership. I called Rishi at INFINITI of Clarendon Hills, and he was understanding of the circumstances, and worked hard to hit the numbers we needed to make a deal work...all without the typical games and back-and-forth, and all over the phone and via text. The last part was important, because he gave me the same attention and concern as if I had walked into his store, and with 2 small kids, that would have been a challenge. We picked up our new INFINITI from Rishi that evening and love it. More

ONE OF THE BEST Rishi Nath is the sales-person I had the pleasure of dealing with....I can tell you he was professional, friendly, and knowledgeable about the the ne Rishi Nath is the sales-person I had the pleasure of dealing with....I can tell you he was professional, friendly, and knowledgeable about the the new Infiniti I was looking at and did buy. Rishi's answer to any question I had was always the same: "absolutely no problem" More

Friendly, no hassle, no pressure Was treated with respect and was not hassled or pressured into my purchase. Bob was very personable and knowledgeable. Andreas was also very helpful Was treated with respect and was not hassled or pressured into my purchase. Bob was very personable and knowledgeable. Andreas was also very helpful in teaching me how to use my new car. Would definitely buy from this dealership again in the future. More

Long drive for nothing I reached out the dealership about a used QX56 after not being able to get the financing terms I wanted at a local dealership. I had communication wit I reached out the dealership about a used QX56 after not being able to get the financing terms I wanted at a local dealership. I had communication with Gary at the dealership and told him where I wanted to be on payments and even sent the paperwork from another dealership to show them what I was offered on trade and total I was going to finance. I was clear in my email that I wanted to keep my payments around a certain amount. Gary emailed a few days later saying they got the financing approved so I drove three and a half hours from Indianapolis to finish the deal and drive home with the QX56. To say I was shocked when they put the paperwork in front of me with a monthly payment almost $150 more than I told them I wanted is putting it mildly. Not only was the monthly rate more than I wanted to pay, but they were also now asking for more money down and never communicated that with me until I was at the dealership. My credit is not perfect but the other dealership I was working with as able to get me 5%. Infiniti of Clarendon Hill came back with a rate a little over 13%! I don't know if is a breakdown in communication at the dealership on what I told Gary and the finance manager or if the thought was to get me in there and try to close the sale. The salesman I dealt with was great. He felt bad that I drove all that way and the terms were different that what I had discussed originally. He said if he had been involved in the early emails and knew what I was wanting he would have not had me make the trip knowing the monthly rate was much higher than I wanted. This was really disappointing as the QX56 was exactly what I was wanting and I wasted 7 hours of my time driving to Chicago and back home to wind up with nothing. If you are buying over the internet I would make sure you have all the details in writing before heading to the dealership. UPDATE: This is in response to Gary Muller's comment which is just untrue. Below is email I sent Gary early on. I state there are issues with my trade, what I was looking for on trade and where I wanted my payments to be. The initial sight unseen trade estimate was incredibly low ($8,000). They agreed to be competitive with another dealership when I showed them their trade offer was $13,500. I don't remember filling out the credit app online with my wife. I do remember asking the finance manager while I was at the dealership if filling out a credit app with my wife would help and they said she would need to be there so I don't think I filled it out online with her. I do have credit issues but a local dealer was able to get me 5.05% which Infiniti didn't believe until I showed them the email. I still feel there was a breakdown in communication between Gary and the finance manager even though I was clear on what I was looking for. The dealership did reach out after I posted this review and offered to drive the QX56 to me and pick up my trade but we were still not able to get the payments where I wanted. -----Original Message----- From: "Tim S" [mailto:"Tim S" ] Sent: 9/8/2017 11:28:00 AM To: "Gary Muller" Subject: Re:2011 Infiniti QX56... Hi Gary, Thanks. I've looked at both and driven both and I like the features of the Infiniti. I had a G35 years ago and was really impressed with the brand. The Escalalde I was looking at was a 2010 and the lender didn't want to go 72 months. It was a one owner, low miles and very clean. Our trade is a 2008 Denali XL with 112,000 miles. It does have a few issues including a dent in the tail gate which would need to be repaired. I owe 17k on it and know I am upside down. They worked with me on the trade and were willing to give me 14.5k on trade with $1500 down and total financed amount of 31k and change with the monthly payment of $499. If you think you could get me a similar deal I am willing to make the drive from Indy.? On Sep 8, 2017, at 12:38 PM, Gary Muller wrote: They offered you $14,500 on the trade, and Edmunds came back as follows: Price: $8,102 - $11,496 ??? Do you have that in writing? Edmunds is usually pretty accurate... Leaving out the trade, $27915 divided by 72 months (without interest, taxes, etc) is almost $400 per month, simple math... You owe $17k, you said? So IF your trade is worth anywhere close to $14500, that's another $2500, but if it's only worth $10k (upper middle of the Edmunds range), that's another $100 per month (and we're still not including taxes, title, fees and interest), so it should all come down to trade in value... What's the VIN number on your trade? How many miles? Any extra features we need to know are on it? -Gary- More

Not buying what your selling. Worst dealer ever. Treated like a junkyard Yugo. Tried to sell me parts and services my car did not need. I will never go here again. Worst dealer ever. Treated like a junkyard Yugo. Tried to sell me parts and services my car did not need. I will never go here again. More

Great Experience! Steve Johnson and Gary Muller were awesome!! Have been looking for a new vehicle for quite some time and no other experience during the search was as Steve Johnson and Gary Muller were awesome!! Have been looking for a new vehicle for quite some time and no other experience during the search was as pleasant. Their level of professionalism and sincerity is incomparable. More