INFINITI of Birmingham

Kerry Murphy, Great Salesman Upon arrival, we were greeted by this very large man with a smile on his face. He asked if he could help us. He directed us to his work station and Upon arrival, we were greeted by this very large man with a smile on his face. He asked if he could help us. He directed us to his work station and asked us if we would like a cold beverage(after all, it was a hot day in the south). He provded us with a cold drink. We informed him that we were looking at purchasing a QX60 SUV. Very pleasantly he inquired about the color of vehicle and other specifics we would like for the SUV to have. He had already made inquiries about where we were from. After getting the specifics about the vehicle , he escorted us out to look at different vehicles that met out specifications. He had already picked up the keys for vehicles that we might be interested in. He, then accompanied us on a test drive. Upon returning to his office, he got a quote on the specific SUV we were interested in. He was very knowledgeable about the QX60 and answered every question my husband asked. He indicated that he wanted to do whatever was needed for us to make a purchase. He gave us space and allowed us time to privately talk. After his first purchase offer, my husband asked him to go back and get the bottom line price. He did so. He came back with confidence that we would make a deal. My husband was satisfied with the bottom line offer and told him thT he just made a deal. He escorted us over to the finance manager's office. He then disappeared. We didn't know what had happened to him because by that time it was almost quitting time. To our surprise, once all the paperwork was done, he showed up and escorted us to his space to go over the operating procedures for the SUV. Once this was done, we were taken to the vehicle, which had already been detailed and parked at the entrance. He showed us all of the specifics about the SUV and he even took the time to program my cell phone, seating, and mirrors. He checked to see if the vehicle had been geeked with gas. It had not been filled , so we followed hi to a gas station where he pumped the gas to fill the vehicle. All of this oetsonal service and attention was more than we had received on the other two visits to this dealership and the one in our home state dealership in Jackson,MS. In Jackson, we had to go and ask if there was anyone was available to assist us and the person that finally came out didn't seem to be very interested in our business . Murphy as he is called was the epitome of what every salesperson should be. His behavior left a lasting impression on us and that is why I am writing theses comments which is something that is typically not done. We would gladly recommend this dealership and Kerry Murphy to everyone. Great salesman and great deskership.!!!!By the way, there was another couple in the adjoining cubicle that purchased a vehicle and they had to wait a very long time for their vehicle to be detailed because they didn't have a salesperson who took the vehicle over and personally they helped with the detailing to make sure it was done right and in a timely manner . More

Great buying experience . I recently bought a used car from Infinity of Birmingham. My salesman was Jeff Roquet and I had a wonderful buying experience. I live about 3 hours . I recently bought a used car from Infinity of Birmingham. My salesman was Jeff Roquet and I had a wonderful buying experience. I live about 3 hours from dealership and I basically bought the car over the telephone from Mr. Roquet. There were no surprises in the vehicle, the price or the paperwork when we arrived to pick up the car. We were in and out of the dealership in less than 1 hour. I highly recommend this dealership and this salesman. More

Awesome No pressure and awesome. Selection of vehicles was good but when requested, sales staff found vehicle we wanted over night. It was clean and ready to No pressure and awesome. Selection of vehicles was good but when requested, sales staff found vehicle we wanted over night. It was clean and ready to go within 48 hours. Scott Donze explained all functions very well. More

Excellent Experience Very pleasant sales experience. They really value customer loyalty, and the process gets easier every time. I can not say enough positive things about Very pleasant sales experience. They really value customer loyalty, and the process gets easier every time. I can not say enough positive things about Kyle Roberts. No other person at any dealership has done more to make deals work for our family. More

Great Car Buying Experience Very professional dealership. My salesman was knowledgeable and very fair. Car negotiation was smooth. I would highly recommend this dealership. Havi Very professional dealership. My salesman was knowledgeable and very fair. Car negotiation was smooth. I would highly recommend this dealership. Having owned Infiniti's in the past, the service department is top notch as well. More

Excellent sales process Kerry was very easy to work with, low pressure, and eager to help at all times. Overall facility, selection, and prices were excellent. The CPO option Kerry was very easy to work with, low pressure, and eager to help at all times. Overall facility, selection, and prices were excellent. The CPO options were quality cars and Infiniti now has one of the best pre-owned programs going after evaluating all the major manufacturers. Kyle was great and found an even better rate than I had preapproved from my credit union. More

Awesome Experience Kayla hackett was awesome professional and knowledgeable. Kayla was genuine and you felt her passion. The closer Kyle Roberts is also passionate and m Kayla hackett was awesome professional and knowledgeable. Kayla was genuine and you felt her passion. The closer Kyle Roberts is also passionate and makes sure you have a good understanding going through the process of buying. A new car. Kudos to infinity of Birmingham. More

Sales Services Infiniti of Birmingham services are awesome!!! They did an outstanding job and they helped me from the beginning to the end. I would strongly recomme Infiniti of Birmingham services are awesome!!! They did an outstanding job and they helped me from the beginning to the end. I would strongly recommend them to someone else. More

Great service/best selection The staff (Karen was great) were exceptional! Infiniti of Birmingham has the best selection of pre owned vehicles!! Karen was very patient with me whi The staff (Karen was great) were exceptional! Infiniti of Birmingham has the best selection of pre owned vehicles!! Karen was very patient with me while making my final decision and went over all the details so I could make the right choice for my family! Love my QX80!! More

Great experience We had a great experience working with Kayla at Infiniti of Birmingham. She was kind, courteous, down to earth and made the process smooth and easy. T We had a great experience working with Kayla at Infiniti of Birmingham. She was kind, courteous, down to earth and made the process smooth and easy. Thanks Kayla! More