INFINITI of Birmingham

Great Experience From Start to Finish I cannot express how easy and friendly Karen Lloyd made the car buying experience with the purchase of my Q60. From the time I called inquiring about I cannot express how easy and friendly Karen Lloyd made the car buying experience with the purchase of my Q60. From the time I called inquiring about the vehicle to I completedly the signed paperwork...nothing short of amazing. I recommend anyone purchasing a new car visit this dealership. Everyone was nice and pleasant. More

Wonderful experience! Exceptional lease experience. Jeff and Logan went well out of there way to put me in the Infiniti of my dreams. Brooke made it happen! Exceptional lease experience. Jeff and Logan went well out of there way to put me in the Infiniti of my dreams. Brooke made it happen! More

A wonderful experience with a very patient salesperson! It was a wonderful experience to have such a thorough and patient salesperson as Karen Lloyd. She explained all the documents we signed and received. It was a wonderful experience to have such a thorough and patient salesperson as Karen Lloyd. She explained all the documents we signed and received. She discussed all the features of the car, and answered all our questions in "easy to understand" language. We had to come back the next day to bring some documents we had forgotten on our car being traded in, and then she spent over two hours patiently going over every feature of the car and helped us set it up for our preferences. By the way, this was supposed to be her day off. More

Great Experience Kayla was amazing! She was so attentive and knowledgeable! Even been so helpful after purchase with questions! Definitely recommend Kayla to anyone in Kayla was amazing! She was so attentive and knowledgeable! Even been so helpful after purchase with questions! Definitely recommend Kayla to anyone in the market for a car!! Brooke was great and super helpful too! More

Purchased my dream car Q50 Kayla was pleasant, knowledgeable and a go getter. She worked the deal with what I wanted in a matter of 1 hr. No broken promises! I would HIGHLY reco Kayla was pleasant, knowledgeable and a go getter. She worked the deal with what I wanted in a matter of 1 hr. No broken promises! I would HIGHLY recommend her and I did to my husband who also bought a Q60 from her the next week. More

Great customer service Even though I never stepped foot at this dealership, nor purchased my vehicle there, I had great service from Kayla. I live outside the state, and aft Even though I never stepped foot at this dealership, nor purchased my vehicle there, I had great service from Kayla. I live outside the state, and after giving her all the details of what I wanted, she was always notifying me when vehicles became available. Sending tons of pictures, videos, and information. I was never pressured, nor shown less than kindness when I had to tell her I made an in state purchase. If I am ever in the market again, I’ll definitely give her the first call! More

A Very Pleasant Experience Tom Fleming very patiently and professionally helped me find the car that was exactly right for me, a red QX50! Infinity of Birmingham has a good sele Tom Fleming very patiently and professionally helped me find the car that was exactly right for me, a red QX50! Infinity of Birmingham has a good selection of cars and we found the amenities I wanted. He is knowledgeable, very helpful and provided us exceptional service. More

Purchased the Used Car We Had Been Looking For We were looking for a used Ford Explorer for our son. We had scoured the internet for over a week and had even driven a couple of hours away from our We were looking for a used Ford Explorer for our son. We had scoured the internet for over a week and had even driven a couple of hours away from our home to look at cars only to find the representative had left out a few things. I found the notice posted by Infiniti of Birmingham on cars.com and immediately reached out. Kyle Roberts immediately contacted me and we began communicating, first over email, then over the phone. I told him that Birmingham would be a 6 hour trip evolution for us and that I needed him to be perfectly honest with me. He told me under no uncertain terms that this car was worth the trip.....heck he even had 2 of his best "noses" go and sniff the car for me to make sure no one had smoked in it!!! We made the deal and drove to Birmingham and WE WERE NOT DISAPPOINTED! The car was EXACTLY how Kyle had described it. He had it detailed and ready for us. We were able to test drive it and take care of all the paperwork in less than an hour. It was so easy...and I left feeling like we had been taken care of....not taken....and if you are looking for cars....you know the difference. More

QX60 Lease Karen Lloyd is a gem. Easy to work with. Professional and courteous. Great listener to what I WANTED. Gave me several options and together we narrowe Karen Lloyd is a gem. Easy to work with. Professional and courteous. Great listener to what I WANTED. Gave me several options and together we narrowed it down. Very speedy and efficient in communicating as well as getting all the paperwork completed for me to sign in no time. Will definitely come back and recommend my friends to give them a shot. More

Kayla Went Above & Beyond From the start Kayla had my interests and ability at the forefront of my buying experience. She held the vehicle for me from several others and I cann From the start Kayla had my interests and ability at the forefront of my buying experience. She held the vehicle for me from several others and I cannot thank her enough for that! Just before the store closing I made it down there after numerous obstacles. Everything was ready for my signatures right after my test drive. Very easy and relaxed buying experience. I love my new car! More