INFINITI of Birmingham

It's not often that a car buying experience is as flawless as the one I just had with Infiniti of Birmingham. My visit started out as a service on a newly delivered vehicle purchased from an online c flawless as the one I just had with Infiniti of Birmingham. My visit started out as a service on a newly delivered vehicle purchased from an online competitor. Needless to say, it was a disaster, Service Advisor Jackson Callahan offered to help me turn things around. There was absolutely no pressure to buy from Infiniti, he simply wanted me to have a quality buying experience after witnessing first hand what I was going through with the competitor. Jackson introduced me to Mark Mitchell, General Manager of Sales, who LISTENED to my needs and situation and began working on locating the perfect vehicle that met my criteria. In perfect timing, the vehicle showed up as a trade that very morning. While Mark went to work getting me a fantastic financing rate, Blake Temple sealed the deal by showing me the vehicle and providing a thorough demonstration of all of the features. Technology has changed a lot since I made my last purchase! When the paperwork was complete I met with Timberly Green, F&I Manager to make the final decisions regarding GAP insurance, etc. I can't stress enough how this team took time to understand my needs and asked the right questions to get me in the right vehicle, at the right price, with a warranty and care plan that works best for me - not the one that would be most profitable for them. In normal situations, this would be the end of the story. This is not a normal situation. Remember the original car? It was purchased from a competitor (hint - it was an online purchase). Since it was delivered to me damaged and not drivable, my new friends at Infiniti of Birmingham kept the vehicle safe and secure in the maintenance lot until it could be picked up. Every single one of these folks checked in with me after my purchase to make sure everything is going well. Friends, that is service. Needless to say, Infiniti BHM has made a life long customer and I am very grateful for them. More

Blake was wonderful to work with! He found exactly what we were looking for a and provided great service! We were very happy with the entire experience! we were looking for a and provided great service! We were very happy with the entire experience! More

Kyle Robert’s has been the best salesman we have worked with for over 10 years. He is fair honest and extremely knowledgeable about the product and has made our experience car shopping enjoyable.we have no with for over 10 years. He is fair honest and extremely knowledgeable about the product and has made our experience car shopping enjoyable.we have now leased or purchased 4 automobiles from Kyle and have been extremely happy with the service and performance ! More

I enjoyed my sales experience with Infiniti of Birmingham. A fair deal was negotiated for both parties. I have purchased from this dealer in the past and will do so in the future. I highly recomm Birmingham. A fair deal was negotiated for both parties. I have purchased from this dealer in the past and will do so in the future. I highly recommend Infiniti of Birmingham. More

I just purchased a new 2022 Infiniti QX80 from Kyle Roberts. I’ve worked with Kyle on previous deals and always find him to be very courteous and professional. He knows the product and does a great job Roberts. I’ve worked with Kyle on previous deals and always find him to be very courteous and professional. He knows the product and does a great job in negotiating a fair deal for me and the dealership. Mark Mitchell was very fair in his valuation of my trade and the proposal that was presented for my review and final acceptance. I’ve worked with many dealerships over the years and I would put Infiniti of Birmingham at the very top of the list. It is an absolute pleasure working with Kyle and Mark at this dealership. More

Great Service Technician greet me and he was the only one at that particular time. at that particular time. More

Awesome place! Thanks to Jason for all of the help. I was able to purchase my dream car with no worries. able to purchase my dream car with no worries. More

They were great at the dealership! Mr. Jesse Ball got me exactly what I wanted and exceeded my expectations! exactly what I wanted and exceeded my expectations! More

Wonderful FIRST time experience! Regi Palmer was EXCELLENT in providing DETAILED, GENUINE, and THOUROUGH service. He approaches the car sale as a MUTUAL transaction in which his GOAL is to meet you EXCELLENT in providing DETAILED, GENUINE, and THOUROUGH service. He approaches the car sale as a MUTUAL transaction in which his GOAL is to meet your car needs PRECISELY. I purchased a 2020 Ford Escape as my previous 1998 Chevy Malibu was on its last leg. Regi made sure I was within my budget YET still found an AWESOME car that is a TOTAL upgrade from my previous car. I hope to work with Regi again to purchase my sister's first vehicle. Customer Service is outstanding andReg's a very mannerable salesman. More

I recently purchased my first infinity . Peter smith was so patient with me! I went in not knowing for sure what I wanted and he had so many suggestions and found me the perfect car . I would highly recomme so patient with me! I went in not knowing for sure what I wanted and he had so many suggestions and found me the perfect car . I would highly recommend this dealership and Peter. My son actually bought a car from Peter the day after I bought mine and Peter was so great with helping him. More