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INFINITI of Birmingham

Hoover, AL

4.9
1,009 Reviews
INFINITI of Birmingham (formerly Crown INFINITI) has been Alabama’s leader in INFINITI since 1989. We are home to all your INFINITI needs from Sales, Service and a full Parts Department. At INFINITI of Birmingham, we believe in service as great as the cars themselves. People who work here tend to stay here, which says something about our dealership. And it is because of this that many of our customers stay with us too. We sell great cars. And great cars can take you a long way… but it’s great customers that get you there. Welcome to the INFINITI of Birmingham family.
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1804 Montgomery Hwy S

Hoover, AL

35244

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Showing 1,009 reviews

March 15, 2022

Blake Temple was very professional and very patient with me (at times that's not an easy task, I'm sure). Blake kept me informed about the delivery of my 2022 QX60 that was on order for an extended period More

by riworley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Temple
Mar 16, 2022 -

INFINITI of Birmingham responded

On behalf of us at Infiniti of Birmingham, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Blake Temple. Congratulations on the purchase of your 2022 QX60!

March 14, 2022

Walked into Infiniti of Birmingham a couple of days ago thinking I was going to test drive a car. Well, I did, and I left there with a brand new QX60 that I love! Everyone was so friendly and knowledgeab More

by scburton19
Recommend Dealer
Yes
Employees Worked With
Shane Perkins
Mar 14, 2022 -

INFINITI of Birmingham responded

Thank you so much for taking the time to leave an excellent rating. We are so happy that Shane Perkins was able to assist you on your QX60 purchase! We really appreciate your business. Please let us know what we can do for you in the future!

March 13, 2022

I just got my infinity QX80 from them and I really loved the hospitality over there and a big thank to my sales man who was all time in contact with me and updating me about anything Mark Smoak I really app More

by Meriem.B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Smoak
Mar 14, 2022 -

INFINITI of Birmingham responded

On behalf of us at Infiniti of Birmingham, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Mark Smoak. We will be sharing your feedback with our team. Enjoy your new vehicle, and please revisit us soon!

March 12, 2022

The Infiniti Q60 is our favorite of all the Infiniti’s we’ve owned. We just purchased a new 2022 and couldn’t be happier! It has everything we were looking for. Many thanks to Tony Mickens who helped us f More

by jreed36701
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George "Tony" Mickens
Mar 14, 2022 -

INFINITI of Birmingham responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that Tony Mickens was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

March 06, 2022

Shane was very helpful, knowledgeable, and made the buying process very easy. Everyone i worked with was very kind. I will recommend Infiniti BHM to all my friends and family. More

by Taylor.0217
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julius Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Perkins
Mar 07, 2022 -

INFINITI of Birmingham responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that Shane Perkins was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

March 05, 2022

I would highly recommend purchasing from Infiniti. Shane Perkins and the entire staff was very accommodating and professional. They are very friendly and a great group of people. Thank you so much. More

by chayes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timberly Green, Shane Perkins
Mar 07, 2022 -

INFINITI of Birmingham responded

On behalf of us at Infiniti of Birmingham, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Shane Perkins. We will be sharing your feedback with our team. Enjoy your new vehicle, and please revisit us soon!

February 24, 2022

I was very with the transparency and efficiency of my Rep Peter Smith. He made everything comfortable as well as his manager. I’m one that usually hate going into dealerships to shop for cars but this experi More

by qgolman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Smith
Feb 25, 2022 -

INFINITI of Birmingham responded

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone! We are so glad Peter Smith was able to assist you on your vehicle purchase!

February 22, 2022

Amazing CUSTOMER SERVICE most companies do not know what that is now! Reggie Palmer is the best at what he does! Explains everything you need to know. More

by BA1887
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regi Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

INFINITI of Birmingham responded

Thank you for taking the time to leave a review! I’m so glad to hear that you thoroughly enjoyed your vehicle-buying experience with Reggie Palmer! Please do not hesitate to reach out with any questions or concerns.

February 18, 2022

You are treated like Royalty at Infiniti. Kings and Queens all over can not measure up to the Infiniti treatment. I wear a crown during my wait service time 👑. More

by superwoman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

INFINITI of Birmingham responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Birmingham! We are always more than happy to assist you if anything else comes up, please do not hesitate to reach out!

February 14, 2022

Amazing customer service! Very easy to work with. Absolutely nothing negative to say. Will do business in there future More

by kinawhitt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George "Tony" Mickens
Feb 14, 2022 -

INFINITI of Birmingham responded

Thank you so much for sharing your experience with Infiniti of Birmingham and George Mickens! We want every experience to be “five stars”! Glad to hear you love your new vehicle and the team will be thrilled to hear your feedback!

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