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INFINITI of Birmingham

Hoover, AL

Overview
Employees
Reviews
Vehicles
4.9
954 Reviews
INFINITI of Birmingham (formerly Crown INFINITI) has been Alabama’s leader in INFINITI since 1989. We are home to all your INFINITI needs from Sales, Service and a full Parts Department. At INFINITI of Birmingham, we believe in service as great as the cars themselves. People who work here tend to stay here, which says something about our dealership. And it is because of this that many of our customers stay with us too. We sell great cars. And great cars can take you a long way… but it’s great customers that get you there. Welcome to the INFINITI of Birmingham family.
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1804 Montgomery Hwy S

Hoover, AL

35244

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Showing 954 reviews

December 31, 2022

Infiniti of Birmingham has a very welcoming staff. It was very festive around the holidays and was great with getting me in the vehicle that I wanted. More

by Kerrybarr22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timberly Green, Shane Perkins
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Jan 03, 2023 -

INFINITI of Birmingham responded

Kerrybarr22, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 30, 2022

Location is convenient to where I live. The dealership was very comfortable and clean. Tony my salesman was great More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George "Tony" Mickens, Timberly Green
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Jan 03, 2023 -

INFINITI of Birmingham responded

Tony, we really appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 27, 2022

It was a great experience. Reginald was wonderful. He answered all our questions and was very helpful through the whole process. More

by Cwaites73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Regi Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2022 -

INFINITI of Birmingham responded

Cwaites73, we are so happy to read such a great review about Infiniti Of Birmingham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 21, 2022

I have worked with Jason to lease and to buy and he has been exceptional both times. He is kind, thorough, and very easy to work with. My experience with Infiniti has been really positive! More

by Kirstin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dudley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timberly Green
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Dec 27, 2022 -

INFINITI of Birmingham responded

Hi Kirstin, thank you so much for your positive comments about Infiniti Of Birmingham! We hope to be of service to you again in the future.

December 16, 2022

I had a very good experience with Shane he made my buying experience good. I would certainly recommend him to my family and friends. More

by Teresagarrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Perkins
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Dec 20, 2022 -

INFINITI of Birmingham responded

Teresagarrett, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2022

I went to have the oil changed and battery replaced. The service department was very helpful and accommodating. Thanks again for everything. More

by sanderscdsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth
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Dec 16, 2022 -

INFINITI of Birmingham responded

Sanderscdsan, we're glad to hear you enjoyed your visit. We look forward to your next visit! If you have any further questions, please give us a call. We're always happy to help!

December 10, 2022

This experience nothing short of amazing! I enjoyed the staff and the assistance from Ke'on Pettway . He exemplified patience and willingness to answer any questions or concern. Mr. Pettwa More

by K.Deionne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keon Pettway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timberly Green
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Dec 14, 2022 -

INFINITI of Birmingham responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

December 06, 2022

They have had our car in service for repairs for 4 weeks. Promised to have ready 2-3 days. After two weeks we called and have had several different stories. We have had several people promise to call and nev More

by MelissaLewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2022 -

INFINITI of Birmingham responded

We are sorry for the delays with your vehicle and understand your frustrations. As explained, we were waiting on several parts that were on back order. We look forward to earning your business in the future.

Dec 10, 2022 -

MelissaLewis responded

First it was a transfer case, then we still don’t know what is wrong and we need you to give us 15.00 for gas so he can drive it more (hadn’t called to ask for the gas money), then, we are short staff and have a lot of customers…… all from service dept. Then Joel said it was the insurance process dragging. Our issue was that we had to call every time and we didn’t call the first time until they had it nine days. Then we called every time after that because after being promised a call in the next few minutes or hours they did not. And we were told a different story by every person we talked to. Communication and integrity….. telling the truth and keeping your word, that is what we were expecting and asking for every time we called. The wait would have been easier if we had communication and transparency. We came to you because we have bought or leased four cars from your dealership over the last 15 years. We just expected quality customer service and experience from Infiniti. Once we contacted Joel (the general manager), the car was fixed and returned within 3 days. So he did keep his word on that and it is appreciated. I feel like we should not have had to get him involved if service dept. had communicated, followed up and been transparent. Car enter serviced department Nov. 8 at 9:53 am and was completed Dec. 7th. Picked up Dec. 8th.

December 06, 2022

The staff is professional, friendly. My salesperson was attentive to providing information and excellent service. More

by jminter
Recommend Dealer
Yes
Employees Worked With
Regi Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2022 -

INFINITI of Birmingham responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

December 05, 2022

My sales person was very knowledgeable about my vehicle when was willing talk every step of the way if I had any questions just all around great experience. More

by lathampatrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keon Pettway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2022 -

INFINITI of Birmingham responded

Lathampatrick, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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