INFINITI Of Omaha

James is a great sales man, he is honest, curtoeous and responsive to your needs.I felt his general automobile knowledge set him apart from other dealers who just knew one brand. Dont go there if you want responsive to your needs.I felt his general automobile knowledge set him apart from other dealers who just knew one brand. Dont go there if you want to haggle for hours, they offer you a great price right off the bat and it is usually a great value. Todd More

Bought an SUV from Infiniti of Omaha and had the worst customer service I've had in a long time. The car that I test drove was filthy on the inside with stains that could have been easily cleaned up, the customer service I've had in a long time. The car that I test drove was filthy on the inside with stains that could have been easily cleaned up, the windows were so dirty on the outside it wasn't safe to even test drive. The sales associate that I worked with knew nothing about the car and in fact would state that it had something when it clearly didn't carry the features after having to ask 2 other people who work there. When I found the car that I did want we went to go talk about the price and the deal was too good to pass up despite the horrible customer service. She was checking her Facebook when I was trying to talk to her, she answered a personal call while I was trying to fill out the application with her and then said that she is terrible at typing and made me input my data into the computer for her. I had a few problems with the vehicle and when I would call the secretary was a little rude and said that she didn't know how to help me and that there are too many people here to know who I specifically talked to the last time to help me she then hung up on me. When I took my car in to have the problems fixed they gave me a vehicle for the day and it had no gas in it and was filthy as well! I had to pay to fill the car up with gas just to get myself back to work while they worked on my car. If I am going to invest thousands of dollars in a dealer, it is only appropriate that the dealer maintain a level of professionalism and customer service. I will say that the business manager Rian was very professional and answered all my questions. His customer service was excellent and I appreciated that he exhumed a level of professionalism that should be a standard for the rest of the dealership. More

Our experience with Heather was excellent. She spent all the time we needed as we 'moved' from one vehicle to the next in our decision making period. When we couldn't quite the find the exact vehicle we the time we needed as we 'moved' from one vehicle to the next in our decision making period. When we couldn't quite the find the exact vehicle we wanted on the lot, she found exactly what we wanted and had the vehicle shipped to Omaha. Also, after leasing the vehicle, Heather again spent all the time we needed (and more) in understanding all aspects about the vehicle. Heather was bright, positive and knowledgeable about the vehicles and gave us honest, fair answers when we asked about the comparability with other makes which are in competition with Infiniti ... the sincerity was appreciated. We would instantly go back to Heather and Infiniti of Omaha for our next vehicle. Gil More

Several years ago, I noticed a used G35 online at this store. We went down to take a look and liked the car. But, because we were dressed in jeans and t-shirts, they never really treated us like we woul store. We went down to take a look and liked the car. But, because we were dressed in jeans and t-shirts, they never really treated us like we would expect. It really felt like they didn’t want to work with us; not sure if they thought we didn’t have money or if they thought we were below them. We finally got them to throw us some numbers..... The best they could do was $1,000 over MSRP on the used car and $2,000 under trade in value for my trade in. Look, I understand how dealerships works, I understand they are in business to make money, but to throw those numbers out and give us the attitude of "take it or leave it", we walked out. The wife really wanted a Silver G35, so we decided to put off trading in the car until we found one. Again, this one was at Infiniti of Omaha. We called down there and told the new salesmen of our last experience, and stated we didn’t want to waste our time if they were going to treat us the same way. I was assured the "old" manager was fired and a new one was there; he wanted our business. So we drove out there and low and behold... it was the same manager! We decided to look at the car anyways and see what numbers they threw out..... Same outcome as before; 2k under trade-in and 1-2k over retail. We asked if they would negotiate. They said no, those are out final numbers. While the customer service was slightly better the second trip, everything else was the same. Thank god that a silver one arrived at another dealership the next week. We got normal trade and 1500 under Retail for the G35. This is why we never returned to Infiniti of Omaha. Too bad for them, not only did they lose a sale on a G35, but I just bought a M35 a few days ago. More

I’m extremely shocked by the dealership Infiniti of Omaha NE!!! I found a vehicle they had posted on cars.com and called in about it. We began to negotiate a price and were willing to pay what was being ask NE!!! I found a vehicle they had posted on cars.com and called in about it. We began to negotiate a price and were willing to pay what was being asked however we had yet to see any pictures of the car. The sales woman Jose informed me that the car was in cleaning and that as soon as it was finished she would send us the pictures. Mind you this had all transpired in only one day. The next day when the pictures didn't arrive I called her to find out what was going on. She informed me that she made a mistake and the vehicle didn't make it in to cleaning yesterday but instead went this morning. She then promised to get me the pictures that afternoon or at the latest first thing the following morning. At around 9am the following day I received a txt from her informing me that she was sorry but the vehicle sold sight unseen and that she would have called herself but that she had lost her voice?? I've been lied too before by car dealerships but I believe that this one takes the cake. I strongly advise anyone interested in purchasing a vehicle to look somewhere else because honesty isn't a principle valued at Infiniti of Omaha NE. More

I would highly reccomend using Infiniti of Omaha. I have worked Heather Ray on my last 2 auto purchases and I couldn't have asked for a better experience. The whole team from the Sales team to Finance Team worked Heather Ray on my last 2 auto purchases and I couldn't have asked for a better experience. The whole team from the Sales team to Finance Team to Manager are top notch individuals to work with. I have purchased a number of vehicles and this was by far the best purchase experience I have had from start to finish More