INFINITI Of Omaha

Too Many Times Dealing w/ Dale Elrod's Anger Issues Dale Elrod, service advisor, has an appalling temper and zero awareness of what good customer service really looks and sounds like. I took my vehicle Dale Elrod, service advisor, has an appalling temper and zero awareness of what good customer service really looks and sounds like. I took my vehicle into Infiniti of Omaha for a simple malfunction in my hatch. When given a quote of $1,200 to fix it I was certainly surprised but mostly confused. When I started asking questions, Dale immediately got upset and aggressively blunt with his explanation. He further reattempted to explain the situation with extremely aggressive body language; he used an example by ripping my diagnostics papers (that I had not even seen yet) in half (to my face) and told me that he doesn't know how else he can tell me. It’s simple he says. I could obviously tell he was angry, but I didn't know why. For a brief moment I thought we were about to get in a physical altercation. I tried to calm him down by telling him of my skepticism and why I am asking questions, and that it is because I was burned by another dealership with my BMW X5. He then blew up at me (in the waiting room in front of several other guests) saying that I made accusations that Infiniti will tamper with my vehicle if I let them work on it. That simply was not true. Again, I thought it was going to get physical. He then ran off into the garage yelling. When he came back, he told me that he was going to grab my keys and that they are refusing to service my car. I then asked for his manager who further assisted me with my hatch. While waiting I received nothing but negative glares from other staff members. His reaction was uncalled for and there was never an apology for Dales actions, however, his manager, Verne, was nice and did apologize to me but made excuses for Dale. This is the second time dealing with Dale Elrod’s anger issues in 1.5 years. He once called my wife about a part that they order, and when she said she was no longer interested in having more work done and paying for something we didn’t need, Dale began screaming at her over the phone. She was so agitated that she refuses to ever go back. I thought maybe this was a fluke so I decided to let it go. That was until I was forced to have this interaction with Dale, and now I am choosing to never go back to Infiniti of Omaha for service and possibly never by an Infiniti ever again. After sharing this experience with friends, family, and colleagues, I’ve learned that Dale is actually renowned for his behavior and terrible customer service. I have never written a bad review for a company in my life because I do not care to take the time and would just rather not go back, but Dale is another case. In my 20 years of experience in hospitality and short period as a car salesman myself, I have never witnessed this kind of disrespect from an employee to a customer, and they are still entitled to their position. More

Come to Infiniti and be treated like family! The people who represent Infiniti of Omaha leave the customer with a positive feeling about leasing a new car. I felt like I was working with an entir The people who represent Infiniti of Omaha leave the customer with a positive feeling about leasing a new car. I felt like I was working with an entire team of people who wanted to get me in the right car. Rian White, Andrew Wilson, Jake Wise, Maria Davison, and Eric Carlson all took a part in making this a great experience! A special thanks to all of you for going above and beyond in your jobs! I love my new Infiniti Q50! More

The Best. I have been using Infiniti of Omaha service for the full 5 years I have owned my QX546, James and Dale, and team always take care of every detail. R I have been using Infiniti of Omaha service for the full 5 years I have owned my QX546, James and Dale, and team always take care of every detail. Really the best auto service I have ever seen. More

Outstanding customer service -I was truly impressed. I previously leased cars from Acura, Mercedes-Benz, and Lexus. I thought I would look into what Infiniti has to offer. I was truly amazed at the out I previously leased cars from Acura, Mercedes-Benz, and Lexus. I thought I would look into what Infiniti has to offer. I was truly amazed at the outstanding customer service that I received at the Infiniti dealership in Omaha. I walked into the showroom to look at some of the cars that I was interested in, and was helped by Cindy Kroll. I was truly impressed with her professionalism, and she worked with me to get a great deal on a new car lease. She made the process very easy and stress free, and it was an enjoyable experience. I really enjoy the car and am extremely pleased with it. The experience that I had makes it very likely that I will continue to lease cars from Infiniti. The dealership is comparable to that of the Lexus dealership in Omaha in terms of its comfortable setting and amenities, and the customer service is really outstanding. I recommend Infiniti of Omaha very highly and without any reservation whatsoever. More

Incredible I have bought many cars in my lifetime and I would trulysay this is the best experience I have had bar none. If you are looking at buying a car look n I have bought many cars in my lifetime and I would trulysay this is the best experience I have had bar none. If you are looking at buying a car look no further than this dealership and you will not be disappointed More

Best dealership I have ever dealt with! I just purchased my fifth vehicle from this dealership in the last 15-20 years. Cindy Kroll was excellent and found just what I was looking for and w I just purchased my fifth vehicle from this dealership in the last 15-20 years. Cindy Kroll was excellent and found just what I was looking for and well within my budget. The Service Department, led by Vern, is also excellent. They always do repairs in a timely manner and keep me informed of any issues. I won't ever be using another dealership. More

Spoiled by Infiniti Omaha There isn't anything I don't love about Infiniti Omaha. I'd be hard-pressed to buy a car any place else. The Service Dept is always great and I'm a There isn't anything I don't love about Infiniti Omaha. I'd be hard-pressed to buy a car any place else. The Service Dept is always great and I'm always greeted by name. They work hard to earn and keep your business. Bbuying CPO was such an easy experience the first time around that we did it again. More

they try to help their customers out! I leased the 2016 Q50 and they bee trying to help me out along the whole process and if I had any questions they would get back to me right away. I leased the 2016 Q50 and they bee trying to help me out along the whole process and if I had any questions they would get back to me right away. More

New car experience Working with the whole staff at Infiniti is just a pleasure. The minute you walk in , they are taking care of your needs. I'm on my 2nd SUV, the ser Working with the whole staff at Infiniti is just a pleasure. The minute you walk in , they are taking care of your needs. I'm on my 2nd SUV, the service department is awesome, although my vehicle has never had any real issues. I just got a new Q60, love it, Brandon Hall had it delivered to me, and they walked me through all the new options on it.......that's what I call service. I can't say enough good things about the beautiful show room, the sales people, The over all service is outstanding, I've never been treated better anywhere else in Omaha. Bernadette & George Allidon More

Wonderful Infiniti experience I had a wonderful experience in purchasing our new family 2011 Toyota Camry Hybrid. The whole Infiniti staff was great, and very helpful in the decisi I had a wonderful experience in purchasing our new family 2011 Toyota Camry Hybrid. The whole Infiniti staff was great, and very helpful in the decision. I want to say thank you again. My previous buying experience at Carmax was not enjoyable and I felt like I was herded around and just didn't feel like I was real important. Here I felt like I was important even though i purchased a used car instead of a new car. Will defininatly buy here again when we want to purchase again. More