INFINITI Of Melbourne
Melbourne, FL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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This is the third car that my wife and I have bought from Mike Durkin at Infiniti of Melbourne. He has been very helpful during every car buying experience, listening to our needs each time (which have been Mike Durkin at Infiniti of Melbourne. He has been very helpful during every car buying experience, listening to our needs each time (which have been very different between the three purchases), being very patient about answering our questions and enduring lots of test drives, and finally being professional and efficient to make the actual purchase process very painless. (I've bought over a dozen cars from nearly as many dealers, so I know whereof I speak!) The dealership itself is also top-notch. The atmosphere is calm and professional, they are very willing to put together a great deal, and they leave no stone unturned to line up the best financing. The service department has treated us very well and done excellent work. All in all we highly recommend Infiniti of Melbourne, and we'll definitely go there for future car purchases. More
Mike Durkin is the most professional automobile salesman we have ever dealt with, it was a pleasure doing business with him and Infiniti of Melbourne--we will most definitely purchase another family car fro we have ever dealt with, it was a pleasure doing business with him and Infiniti of Melbourne--we will most definitely purchase another family car from him in the next year or so. More
Great dealership, friendly staff! Worked with us on price and we never felt pressured. Made the buying process very easy! Would definitely do business with them again. Chase was great to deal with! and we never felt pressured. Made the buying process very easy! Would definitely do business with them again. Chase was great to deal with! More
I recently purchased a new JX-35 Infiniti from this dealership. I had the pleasure of dealing with Mike Durkin and Al Millian. Both were extreme polite and professional. It was a very pleasurable exper dealership. I had the pleasure of dealing with Mike Durkin and Al Millian. Both were extreme polite and professional. It was a very pleasurable experience. The process went very smoothly and both accommodated my idiosyncrasies such as using my wax and making sure the JX was absolutely spotless upon delivery. Mike gave me his cell number and if I have a question about how an option operates I just text him and get an instant reply! I highly recommend buying from this dealership without reservation or hesitation. More
Great Dealership !!! Love the people and the personalized service - you feel Iike they truly care about you - you are not just a transaction to them. personalized service - you feel Iike they truly care about you - you are not just a transaction to them. More
I had a great experience working with Michael and Brian. Their team was very helpful in finding the perfect car for me. Thank you Infiniti! Their team was very helpful in finding the perfect car for me. Thank you Infiniti! More
I recently have leased a new Infiniti G37 a few months ago and had an amazing experience at that time. I dealt with Justin Howard (salesman) and Brian the sales manager. Both were terrific from the time i ago and had an amazing experience at that time. I dealt with Justin Howard (salesman) and Brian the sales manager. Both were terrific from the time i got there. I wrote a great report on here for that specific time. Things since then have changed. I contacted Justin about a couple of weeks ago about another purchase i wanted to make. When i got there he had the vehicle ready and we took it for a ride. We came back and started playing the numbers game. Brian was currently busy with another salesman on a different sale. Justin had to play the numbers game now with the General Manager, Joe Thompson. This was a complete and utter joke. He never once had the courtesy of walking over and introducing himself at all. Keep in mind Justin went back and forth with the numbers at least 4 times. Brian introduced himself the first time and offered me something to drink on my first purchase which was very nice of him something his General Manager lacks. After the forth trip Justin made the General Manager spoke up and said " this is the deal, if he doesn't like it then he can leave". Say no more Mr. lack of professionalism General Manager. I told Justin i really wanted to do business again with this place but however i was too disgusted with the actions and lack of respect that the General Manager has for the customer's let alone returning customers. I made a complaint today on there website and received a phone call from a Guy named Chase. He was totally understanding from what I had to say about the General Manager and apologized. However, another situation in which i brought up he did not want the dealership to take ownership of. Now this separate incident is an issue that was brought to my attention by someone from Infiniti Corporate in which Infiniti of Melbourne does not want to back up. Least to say the only way I will return to Infiniti of Melbourne is when my lease is up and I hand over the keys to the car. I know that the owner who which is a very nice and down to earth guy Mr.Aj Hiers reads and checks this website on a frequent basis. I hope this catches his eye and I will have the opportunity of speaking with him. More
DO NOT GO TO INIFINITI OF MELBOURNE. they will cheat you and worst, they will rob you of your respect. We were fraudulently pushed into buying a Infiniti JX35 that was advertised as CERTIFIED pre-owned. and worst, they will rob you of your respect. We were fraudulently pushed into buying a Infiniti JX35 that was advertised as CERTIFIED pre-owned. After a long tussle and a loss of faith we offered to buy the Certification for additional $900 but were denied certification! Additionally, MR. JOE THOMPSON was extremely rude and humiliated us by using derogatory language and literally showed us the door! We are extremely hurt and disappointed because we had did not mind paying. Here are the complete details of our horrifying experience and loss of honor. EVERYONE should be careful with this dealership. You want an Infiniti, get it, but not this place-- Infiniti Melbourne misrepresented a used vehicle as Preowned Certified on their website. After signing the papers they refuse to honor the certification. 1. We contacted for an ePrice on the infiniti melbourne website for a pre owned certified Infiniti Jx35 SUV. 2. Accordingly Mr Chase Caudle, salesperson contacted us for a test drive that afternoon. 3. After test drive, we came to an agreement with Mr.Caudle for buying the SUV at $38,000 with Navigator included. We also agreed to trade in our 2003 Honda Civic (in prime condition driven only 52,000miles) for $4,500. 4. At no point did he mention that the car was not Certified pre owned and we have to pay extra for the certification warranty. 5. This fact was also hidden by Mr. Barry Mazade and we were misled to accept a finance offer of 2.49%APR for the loan, while the offer for certified preowned infiniti vehicles was 0.9%APR. 6. We called Infiniti Melbourne the next day but Both Mr Mazade and Mr. Caudle were on Leave. 7. Next day, we went to the dealership office at infiniti melbourne to inform them about this and request for certification as advertised and give us a correct APR on our loan. 8. Both Mr Mazade and Mr Caudle refused to acknowledge the advertisement and make any changes. 9. Initially Mr Caudle said that if we want we can return the car and take back our old car, we didn't mind although our main intention was to get a fair deal. At this point MR. JOE THOMPSON barged in the cublicle and spoke threateningly and rudely, saying that we had already signed the papers and nothing can be done. We tried to reason calmly but to no avail. He rudely took away the papers from us in a threatening way and said that he will push us out if we stay anymore. 10.The sad part is even after being so humiliated we were ready to accept a cut back of $900 on our trade-in car to get the 0.9% APR for our loan but we were denied the deal and informed about it after 2-3 hrs of painful anxiety and loss of honor. BUY YOUR INIFINITI FROM SOMEONE WHO WILL RESPECT YOU AND NOT MAKE YOU FEEL LIKE "YOU DONT DESERVE IT!" More
From the moment I drove on to the lot, I was treated to the most enjoyable car buying experience of my life. Michael immediately came out to greet me, assessed my needs and had a list of possible options the most enjoyable car buying experience of my life. Michael immediately came out to greet me, assessed my needs and had a list of possible options for me to explore. Michael made himself readily available to me - always quickly responding to texts and calls and patiently putting up with my indecision and requests. The sales process was as easy as saying what I wanted to do and Michael and the sales team made it happen - no wheeling and dealing was necessary. My needs were not only met, but Melbourne Infiniti far exceeded my expectations. I have always felt that the products produced by Infiniti are unmatched and now I know that the service provided by Inifiti of Melbourne is, as well. This is the 4th Infiniti vehicle that I have purchased from various dealerships, but I can promise that I will only use Infiniti of Melbourne from now on! More