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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,429 Reviews

1,429 Reviews of Hyundai of Wesley Chapel - Service Center

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March 26, 2024

It was fine. The service was prompt and satisfactory. The price seemed a little high. More

by DRFATE102
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 26, 2024 -

Hyundai of Wesley Chapel responded

Hi there! It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2024

Very quick service and they answered any questions I had promptly. Everyone was extremely helpful. More

by MIKEDAWNCONNER
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
Jul 03, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

March 26, 2024

Extremely poor communication. I had an appointment & they held my car for 3 days for simple repairs & recall. Could not get an answer from anyone. Kept being told someone would ca More

by Jenni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Mar 26, 2024 -

Hyundai of Wesley Chapel responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (813)751-0999 so we can make your experience a positive one.

March 25, 2024

I went in with no appointment for just a recall fix. I didn't even have the recall notification. They took me right in and in 30 minutes or less I was on my way. They were super friendly and courteous. More

by JOHNTCMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Ortolano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business, John, and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

March 24, 2024

I had a very good experience at Hyundai of Wesley Chapel. Rebecca was super helpful and got back to me very quickly when I had questions. Thank You Rebecca for all your help and service! More

by THAYDEN1
Recommend Dealer
Yes
Employees Worked With
Rebeca Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Dill Jr
Mar 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rebecca and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

March 23, 2024

Peter Buscemi was absolutely phenomenal. He was do nice right off the back. The service was so quick and I was in and out in no time. More

by TEONNICRPENTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Buscemi
Mar 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Peter here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

March 23, 2024

Quick friendly service Timely completion of the service needed and friendly service advisors at the location. More

by djneal111
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Jul 05, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

March 22, 2024

Very helpful From the beginning to the end, people were very nice and helpful. They explained what needed to be done. Great experience! More

by mark_vedrenne
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Jul 19, 2024 -

Hyundai of Wesley Chapel responded

Mark, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

March 22, 2024

Fast and easy Making the appointment was very easy. I was taken in as soon as I got there. I waited the standard 90 minutes and done. More

by Donna M Ramos
Recommend Dealer
Yes
Employees Worked With
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Worrell
Mar 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Donna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

March 22, 2024

Everything was good but you have a representative working at the front desk the man that use a cap ??, he has a terrible customer service twice I been in front of him and just filling paperwork, and never he More

by adiaryscalderon
Recommend Dealer
Yes
Employees Worked With
Mark Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Salerno
Mar 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Sincerely, Jose Gesmondi Service Manager

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