Robb Ortolano

Caught the dealership in 3 separate lies during our process. We were there for nearly 7 hours, which is normal. We were told our new monthly payment would not exceed the payment at make on the car we w process. We were there for nearly 7 hours, which is normal. We were told our new monthly payment would not exceed the payment at make on the car we were trading in. That ended up being untrue and initially almost $70 more. When we declined that offer and the gentleman in the office was trying to "find a better deal" I found out they were offering us $3500 LESS than the bottom trade in value of our car. I then asked for a manager to get involved and the manager gave us $1000 more in trade in value. This brought our new monthly payment to within $10 of what we were currently paying, so xx decided to proceed with signing the paperwork. I then noticed that they had the vehicle at were purchasing marked at $185,00. But that's not what what we were paying, we were paying $16,995. So I asked for a manager again and they had no excuse for this at all but anybody with a brain knows exactly what they were doing. Once they had that remedied and we had to resign all the CORRECT paperwork, our monthly payment was now down to under what we were currently paying. So, we were ecstatic. We had to catch them trying to swindle us on multiple occasions, but hey.... we stuck to our guns and got a legit deal at the end of the day. Yall should be ashamed of yourself ! More

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Robb was of great help with assisting me in buying my first car. He made the process quick and easy. first car. He made the process quick and easy. More

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Robb was great! ! Top notch customer service! It’s the second car I bought with him and I highly recommend him ! Top notch customer service! It’s the second car I bought with him and I highly recommend him More

by ABRAO10 Verified Customer Verified Customer

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I purchased a Kona from Christian and Robb at Hyundai of Wesley Chapel. Let me tell you they went above and beyond for us to even deliver the car home to us! Amazing service! Wesley Chapel. Let me tell you they went above and beyond for us to even deliver the car home to us! Amazing service! More

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Brightly, lighted, and clean. Well informed and curtesy salesman. They explained every question I had. I will pass the word around. Well informed and curtesy salesman. They explained every question I had. I will pass the word around. More

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Robb and Dave were very knowledgeable and made our lease buy out at Hyundai quick and hassel free buy out at Hyundai quick and hassel free More

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Rob was great to work with. Knowledgable and not pushy. He was very patient and wiling to allow me to test drive different vehicles. Upon purchasing my new car, he made sure th Knowledgable and not pushy. He was very patient and wiling to allow me to test drive different vehicles. Upon purchasing my new car, he made sure that I knew all of the car's features and advised me to call him if I had any issues or concerns. The buying process was stress free and I went home feeling confident that I had purchased the RIGHT car for me. More

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Everything was great, but somehow at the very end my Limited Santa Fe didn’t come with floor mats. After spending that much money, and being told no on receiving floor mats during the car hand off I’m a Limited Santa Fe didn’t come with floor mats. After spending that much money, and being told no on receiving floor mats during the car hand off I’m a little disappointed. Haha I’ve never had to worry or consider asking about floor mats, because every car has just come with them previously, but now I have to spend $200 for basic new ones. Outside of that very cheap exclusion, it was a great experience. More

by BRADENNDANIELLE Verified Customer Verified Customer

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Robb is outstanding! Very knowledgeable about the vehicles he sells or leases and he cares enough to go the extra mile with you! I highly recommend him if your shopping Very knowledgeable about the vehicles he sells or leases and he cares enough to go the extra mile with you! I highly recommend him if your shopping for a new car or truck! More

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Great dealership and great people. Robb was incredibly knowledgeable and helpful throughout the entire process. ten out of ten from me! Robb was incredibly knowledgeable and helpful throughout the entire process. ten out of ten from me! More

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