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Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
912 Reviews

912 Reviews of Hyundai of Wesley Chapel - Service Center

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March 28, 2024

There is a lack of customer service follow-up. I don’t know if it’s management, proximity to other dealerships, or something else, but I consistently get better service at the Hyundai dealership i More

by KATECANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

March 27, 2024

Jasmine is an excellent advisor, explained everything and made u feel very comfortable. The price of an oil change is rediculus what was 29.00 a few years ago now in the 70 dollar range is a sin, for that re More

by CUBSFAN01
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Jul 06, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jasmine and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

March 27, 2024

Had the vehicle for over 2 hours for an oil change and tire rotation and once again I have an oil puddle on my garage floor just like the last service done. More

by MARK.SMITH0214
Recommend Dealer
No
Employees Worked With
Brianna Hacker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Mar 28, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

March 26, 2024

Very quick service and they answered any questions I had promptly. Everyone was extremely helpful. More

by MIKEDAWNCONNER
Recommend Dealer
Yes
Employees Worked With
Amy Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Rigsby
Jul 03, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

March 26, 2024

Extremely poor communication. I had an appointment & they held my car for 3 days for simple repairs & recall. Could not get an answer from anyone. Kept being told someone would ca More

by Jenni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Yarwood
Mar 26, 2024 -

Hyundai of Wesley Chapel responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (813)751-0999 so we can make your experience a positive one.

March 26, 2024

It was fine. The service was prompt and satisfactory. The price seemed a little high. More

by DRFATE102
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 26, 2024 -

Hyundai of Wesley Chapel responded

Hi there! It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2024

I went in with no appointment for just a recall fix. I didn't even have the recall notification. They took me right in and in 30 minutes or less I was on my way. They were super friendly and courteous. More

by JOHNTCMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Ortolano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business, John, and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

March 24, 2024

I had a very good experience at Hyundai of Wesley Chapel. Rebecca was super helpful and got back to me very quickly when I had questions. Thank You Rebecca for all your help and service! More

by THAYDEN1
Recommend Dealer
Yes
Employees Worked With
Rebeca Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Worrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Dill Jr
Mar 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rebecca and our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

March 23, 2024

Peter Buscemi was absolutely phenomenal. He was do nice right off the back. The service was so quick and I was in and out in no time. More

by TEONNICRPENTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Buscemi
Mar 25, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Peter here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

March 23, 2024

Quick friendly service Timely completion of the service needed and friendly service advisors at the location. More

by djneal111
Recommend Dealer
Yes
Employees Worked With
Brianna Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Hacker
Jul 05, 2024 -

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

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