Hyundai of Wesley Chapel

I have no idea who Justin Worell is - I was helped by Leonard and Caleb. They were both great and got me what I needed. However, due to the business of the store and the shortage of staff on-site (some h Leonard and Caleb. They were both great and got me what I needed. However, due to the business of the store and the shortage of staff on-site (some had to call out), the process felt very rushed and several technological issues came up that stalled the sale. After leaving the dealership, I found out that they were supposed to reset the Bluelink account so the previous owner wasn’t on there, and they hadn’t. I also did not get to leave with the Bill of Sale, or any of the documents I signed. It took them well over a week (and after I called multiple times asking for it) before they finally emailed the Bill of Sale. Further, my car was not properly examined before I purchased it. I had to bring it back the next day after the steering wheel kept vibrating while driving on the highway. Parts & Service inspected the vehicle a second time, thinking this was the pre-sale inspection, and found the car needed new tires, new wiper blades, and some filter changes. Why were these issues not caught during the first inspection, when I purchased the car the day prior? I understand that the Wesley Chapel location is a larger store, and therefore get more customers, but having issues overlooked and being forced to wait for my Bill of Sale makes me feel undervalued as a paying customer. I will unfortunately not be looking to purchase any future cars from this Hyundai location. More

what could have been a disappointing experience---Matt, Noah and Caleb turned it into a wonderful experience---they worked very hard to make us completely satisfied---great delivery--thanks to all of you Noah and Caleb turned it into a wonderful experience---they worked very hard to make us completely satisfied---great delivery--thanks to all of you More

I brought in my 2024 Hyundai Palisade for an oil change and tire rotation. The service was prompt however the engine calls for 5w-30 oil but 5w-20 was used per the next service due sticker. and tire rotation. The service was prompt however the engine calls for 5w-30 oil but 5w-20 was used per the next service due sticker. More

Everything was great but because someone has called in sick, closing was delayed for over 3 hours. sick, closing was delayed for over 3 hours. More

First service since moving to Florida and excellent experience. Nicholas and team were courteous and professional and the service took less time than expected. Much much better than my long time dealer experience. Nicholas and team were courteous and professional and the service took less time than expected. Much much better than my long time dealer in NJ. I would recommend to anyone with a Hyundai to get service at this location. More

Hyundai did not stand behind their vehicle my Santa Fe had 114,000 miles on it had a regular oil changes and the engine is blown and I got stuck with the car. I will never buy a Hyundaiproduct again. had 114,000 miles on it had a regular oil changes and the engine is blown and I got stuck with the car. I will never buy a Hyundaiproduct again. More

The worst car purchasing experience I’ve ever had and would never recommend to anyone. would never recommend to anyone. More

Excellent timely service. Customer service is extremely professional and courteous. No hidden surprises and estimate given up front. Customer service is extremely professional and courteous. No hidden surprises and estimate given up front. More

I had a bad experience at the Brandon dealership and Jasmine made up for it. She was fantastic to work with, explained everything without being condescending. Tom was also very helpful. Will definitely Jasmine made up for it. She was fantastic to work with, explained everything without being condescending. Tom was also very helpful. Will definitely be back to Wesley Chapel dealership in the future. More

Service is was slow - Service to get one tire replaced took over two hours to compete. took over two hours to compete. More