Hyundai of St Augustine - Service Center

GREAT SERVICE THE SERVICE DEPARTMENT NEVER FAILS TO IMPRESS. THEY KNOW ME BY NAME EVEN IF THE VISITS ARE A YEAR APART. THE JOB IS ALWAYS DONE QUICKLY, PROFESSIONA THE SERVICE DEPARTMENT NEVER FAILS TO IMPRESS. THEY KNOW ME BY NAME EVEN IF THE VISITS ARE A YEAR APART. THE JOB IS ALWAYS DONE QUICKLY, PROFESSIONALLY. ALL STAFF ARE FRIENDLY. THEY ALWAYS CLEAN THE CAR BEFORE GIVING IT BACK. COULD NOT BE HAPPIER WITH THE SERVICE. LISA CRAWFORD 2011 GENESIS. More

Service Minor warranty work on my 2014 Equus Ultimate . Great workmanship and service support. This is my 3rd purchase from this dealership all providing exc Minor warranty work on my 2014 Equus Ultimate . Great workmanship and service support. This is my 3rd purchase from this dealership all providing excellent results! More

Bad Customer Experience Never knew picking up the phone and dialing 7 digits could be so difficult… at Hyundai of St. Augustine, this has happened on multiple occasions but t Never knew picking up the phone and dialing 7 digits could be so difficult… at Hyundai of St. Augustine, this has happened on multiple occasions but this time was the straw that broke the camel’s back. Per the invoice, the service began 10:54 10JAN15 and was completed 12:27 10JAN15. I didn't receive a call or voicemail stating that my car was ready to be picked up. No call to say, "Hey, we're closing soon and your car is still here. Would you like to pick it up soon?" Nothing. No call when the service was completed and no call when the cashier closed up and saw that keys were still there. I had to find a salesperson to pay for the service and pick up my keys. I’m actually in the market to purchase a new car this year. Due to the repeated poor excuse of “customer service”, I will not be purchasing another Hyundai or suggest this dealership or brand to anyone. Furthermore, I won’t be returning for future services. The quality of customer experience is everything. More

12000 km service Friendly on time and over and above what i expected. My Cdn. Hyundai dealer could learn how to greet and process clients from this dealership. Receiv Friendly on time and over and above what i expected. My Cdn. Hyundai dealer could learn how to greet and process clients from this dealership. Received and processed by Debbie / friendly / questioned asked and answered prominently and accurately. My car was washed and vacuumed, this would never happen at my dealer in Halifax NS. Parts dept. solved a long term challenge that i have had with protecting my rear bumper from scratches. Found the product and was honest enough to recommend that I have it installed by another company, because they were the experts. Really appreciated. Cheers and thanks Bill N More

Great experience during Service From the service advisor right up to the mechanics this is the best experience I ever had at a dealer-ship. Thank You Hyundai of St. Augustine. From the service advisor right up to the mechanics this is the best experience I ever had at a dealer-ship. Thank You Hyundai of St. Augustine. More

Hyundai Service I took my Kia in to get serviced there and always had a pleasant experience and now that I have a 2012 Hyundai Sonata I see no reason to stop taking m I took my Kia in to get serviced there and always had a pleasant experience and now that I have a 2012 Hyundai Sonata I see no reason to stop taking my car for service. The staff is always friendly and professional and I never have an issue when it comes to getting my car fixed or serviced right the first time. Debbie always takes very good care of my car. I recommend anyone wanting a friendly and professional service adviser to ask for Debbie. More

Great Customer Service I recently had an issue with a tire on a CPO vehicle I purchased. I sent an email to the GM who promptly responded and informed me I would be getting I recently had an issue with a tire on a CPO vehicle I purchased. I sent an email to the GM who promptly responded and informed me I would be getting a call from the service department. I received a call from Joe King and after explaining the situation to him, he said he would look into it and call me back. I received the call back as promised and Joe had worked out a satisfactory solution to my issue. Joe kept his word and was very professional through the whole process. I've had bad experiences with service departments from other dealers but these guys set the bar high ! I've bought 2 vehicles from Hyundai of St. Augustine and I wont buy a car from anyone else. Top notch ! More

Excellent Service Hyundai of St. Augustine is a good and honest dealership. It has always been a good experience as a customer. They offer great deals with their disc Hyundai of St. Augustine is a good and honest dealership. It has always been a good experience as a customer. They offer great deals with their discounts on oil changes and other services. If a problem does arise they are there to fix it with no hesitations. I have to say as a customer they work really well with you and address your concerns if any. Thanks Hyundai!! More

Looking for Cars in Wrong Spaces While having my '08 Hyundai serviced, I met Ray Paez in the New Sales Showroom and asked for his help to look at some Used Vehicles. He was more than While having my '08 Hyundai serviced, I met Ray Paez in the New Sales Showroom and asked for his help to look at some Used Vehicles. He was more than willing and able. Before my car returned from the service bay, Ray had sold me on a new 2014 Hyundai Elantra Limited. I wanted a run-around city car that would yield good MPG's. Once I got my needs prioritized and my "wants" (luxury car) put aside, Ray worked me up a deal with Finance man Joseph Cassata that was too hard to walk away from. I am very pleased with my purchase and I know I will continue to recieve top notch service from Debbie Girdwood, my service advisor for over six years. Hyundai of St Augustine has earned top grades for professional sales folks, quality vehicles and reliable service. Thanks Ray. More

What a joke First let me say that Cheryl buck is te sweetest person i have dealt with. I am really frustrated that I am paying 24k for a car that is doing nothing First let me say that Cheryl buck is te sweetest person i have dealt with. I am really frustrated that I am paying 24k for a car that is doing nothing. But messing up I purchased my "certified" preowned 2010 hyundai genesis coupe with 27k from Charles in July 2013. I went in to specifically look at this vehicle. After searching the lot for 20 minutes to find out one of the employees was driving the vehicle as a demo we found it. It was filthy but Charles assured me it would be detailed. So we took it on a test drive and I fell in love with the car. After signing the papers and them detailing the car I went out to look at my brand new to me car. It was covered in tree sap. Charles basically told me I was on my own I purchased it. As a first time car buyer I didn't know any better. I'm pretty decent at detailing so I figured a clay bar would get the sap out. Long story short it didn't so I got a quote to get it taken care of what needed to be done wade wanted me to have their "detail professional" do it. So they wetsanded and buffed the hood and spoiler and they sanded through the paint. They had the people that paint the cars repaint it and it doesn't match. I contacted hyundai motor America about the issue and they had me get a quote. I spoke with David mayfield and he said he would have jack elision redo the car. Why would I send it back to the people that messed it up Since I purchased the car. It has been in for issues almost every month since purchase for the following issues Headlights and tail lights were leaking Transmission 5th gear grind ( it's grinding in 6th now) Pulls to the right while driving Drivers side rear window leaked. Steering wheel peeling (one time replacement I was told) it's peeling a month later.Sunroof leaking causing stained headliner. I was told it was the drains so they cleaned them but it still leaks Outside door handle stopped working. I haven't had a chance to bring the car back in for the sunroof, the steering wheel and the seat shaking There are several posts on the forum that hyundai motor America is supposed to be following. Buyers beware of used vehicles More